Hemstrought's Bakeries

Thank you for your letter of March 1, describing your concerns regarding the order of cookies that were ordered on-line and shipped to *** *** of ***, **Complaint ID# ***We acquired the business in and have made many changesOur website has no longer states
"preservative free, our product has been reformulated as "trans-fee"There was an attempt to reach the customer on March 13th and a voice mail was left as there was no answerA check for the full amount of the purchase ($176.98) was sent to *** *** on March 9, and was received and deposited by the customer on March 15th (see attached copy of deposited check)We apologize for any inconvenience and appreciate all of our customer's responses and suggestions that will help improve our products and service*** ***, as well as all of our customer are extremely important to our small company, and we're committed to providing them with the best products and service possibleIf I may be of further assistance to you, please contact me at ###-###-####Sincerely, Richard Viti Owner