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Hendel's Refrigeration & Heating, Inc.

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Reviews Hendel's Refrigeration & Heating, Inc.

Hendel's Refrigeration & Heating, Inc. Reviews (9)

They certainly know they "gotcha." We needed a capacitor immediately, and they charged us over $for a part that cost $online!

Hi *** and ***,I want to appolgize for my owners lack of response to your many repair requestsI have informed the owner that he will no longer be able to do his own repairs on his homeIf you have any future repair needs I will be assigning them to one of our vendorMy goal is to
get your repair request completed as quickly as possible. You guys are great tenants and take fantactic care of the homeYou have definitely impoved the home. I and truly sorry for all your inconvincesPlease accept my deepest appologistAloha,*** FahrniFahrni Realty, Inc

Dear Mr***’s took very good care of your mother and she was very happy with the services we provided. We provided both Maintenance Services and Repair Services for your mother. Each time your mother contacted ***’s for repair service, we
dispatched a technician the same day and got her unit cooling/heating. In all, calls were yearly maintenance, were service repairs and issues were electrical. The Electrical issues had nothing to do with her HVAC system. ***’s did not install your HVAC system.. The last few times we serviced your HVAC system our technicians recommended replacement due to the age and costly repairs, you requested the repairs All of your statements alleging our technician broke your AC are untruthful and you weren’t charged for the last service call. We not only took very good care of your mother, we tried to provide you with the proper recommendations for the age of your HVAC system***'s tried to assist you with financing and costs, but you became belligerent, cursing and yelling at our employees

Called Hendels for a annual service & inspection on the A.Cunits on my home, they were very professional, timely and did everything they said they wouldGreat company you can trust!! ***

Had Hendel's install a complete *** *** unit on 6/for our house, they seemed to have the best price at the time, now I know whyThis past Fri evening our system stopped runningSaturday afternoon their service tech came out and advised us that our coil in the attack needs to be replaced and our system has no Freon in it due to the coil malfunctioningHe stated that he could not get the part till MondayTech showed up Monday afternoon to start installing the new coil, after 15min of being in the attic he came out and ask if he could come back on Monday morning when it was cooler (so we spend another $at the hotel)Tech shows up Tues morning and installs the new coilBoth techs had excellent customer service skills from both of them while they installed the coilMonday morning I spoke with the office manager and explained to her that due to the coil going out prior to its warranty date and all of the Freon leaked out, I was told that I need to pay the cost of new Freon even though the part that created the leak was still under warrantyShe proceeds to tell me "unfortunately that is the way it is" I couldn't believe what I just heard in the phoneI have been in the public safety business for over years here in the valley, and if I was ever to stay that to a customer that has dialed and is in need of our service, I would be fired on the spotField techs awesome! Management needs a little work on the customer service sideBefore we ended our conversation she put me on hold spoke with a colleague, then proceeded to tell me that I could call *** *** to see what they could doLets pass the buck is what I took out of that statementThere was no need to call *** *** they warrantied the coil like they say they will (years)A little customer service will go a long ways if companies like this one would work with customers in a way that they truly careMaybe meet half way on the Freon, maybe one night of room stay or even one hour of labor taken care ofNo way!! Just give us your $and we will call it goodCost of unit in $Freon and labor $nights for room $ ----------
8/Unit is 3yrs old $When this coils goes out before its year anniversary or we create another leak in the system, hopefully a different style of customer service has been integrated within the Hendel's organization

His reply is a standard reply trying to deny any wrong doingALL of the competitors in the AC industry offer limited warranties/guarantees when they do workOur AC did NOT have leaky copper tubes prior to ***s showing up to replace the Fan Wheel, and within hours of them doing service ALL of the Refridgerant had leaked out of our system, which would indicate that at the time of the "repairs" they did, they also broke the copper tubes, and are now trying to charge me upwards of $This is THEIR fault....they damaged the tubes, and we've been without AC for weeks in the middle of summerI'm contemplating a lawsuit.***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

$bought an American Standard 3T heat pump from Hendel's.on 11/4/On 3/25/serviced by Hendel's, for $and unit ready to go3/27/got checkup with Hendel's and unit ok, another $On 8/31/unit not workingHendel's came and looked at unit and found broken fit rotolock fitting, has to order part Labor day w/e we went out of townThey had and installed part, reintroduced Freon $(we did not pay) on 8/31/On 9/8/we got bill for $for Freon and labor, we did get part freeWe are on Social Security and wish Hendel's would stand behind their products, as this is unacceptable, never do business with Hendel's againAlso SRP bill for Sept $361.10, which I blame Hendel's

We recently bought a ton seer A/C unit from Hendels for over $7, At first, the salesperson *** was very friendly, but after the install, when I came home from work, I seen that they didn't go through the crawlspace in the attic like he originally planned on Instead, they cut a hole through our wall to move in the air exchange unit
After being promised for weeks that "their best handyman" would come out to fix the hole, they never showed up Finally, I received a text with a handyman's phone number with the note "sorry, we don't cover repair work you are on you own" I felt mislead and disappointed in how we were treated We'll definitely use someone else next year when we replace the second unit in our home

I received quotes from different contractors for a full heating/cooling system ($9000+)We have used Hendel’s in the past and told them this is one of the reasons we wanted a quote from themThey were not the cheapest (+$50) but due to our past service experience, we selected themAll proposals/quotes were for the same complete SEER systemWhen Hendel’s came to install, the installation crew did an amazing jobThey were kind, courteous and very knowledgeableHowever when they went to install the thermostat, they put in a model that was one step above the old mercury onesI told them this is not what we were quoted or told when the sales man (*** ***) was hereThey told me this is what they have and I need to talk to ***I called *** and he said I would have to pay for an upgradeSo I called *** *** and they told me what thermostat should go with the system and the model numberI called *** and told him which thermostat needs to be installedThen came the $upcharge! I told him when he was here he said we would have Wi/Fi access to the new unit and he said “he didn’t remember that”He said, “All the contract says is digital, and this is a digital thermostat” WOW! I have quotes, that include the Wi/Fi thermostat and then ***’sThis would have put Hendel’s as the highest bid and I would have gone with someone elseBEWARE! The will try to upcharge you DURING installAVOID THIS COMPANY FOR SALES! The crew that will come and service (Rich and Frank) were AMAZING they get MAX STARS!

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