Henderson A/C

Dear Sir or Madame, This email is in response to the above lis [redacted] complaint made by Mrand Mrs [redacted] of [redacted] , C [redacted] Their complaint is that I did not install what was contractually offered as a SEER Amana gas furnace/ AC system, but that could not be further from the truth They are stating that 2/3rds of the system is not Amana, but if they are familiar with Goodman Mfg and the products they offer, they would know that I did live up to the agreement There are parts to the system, the condensing unit, the gas furnace and the evaporator coil The Condensing unit has the name plate and signage indicating that is an "Amana" product The gas furnace and evap coil were the match up sold to me by the Goodman/Amana supply house and is the proper match up What the customer fails to understand is that Amana and Goodman are the same product with a different label on them, just like Rheem and Ruud are the same products with different Stickers They asked me for a bid for the equipment and I gave them one I informed them of the year parts warranty on all parts and the life time unit replacement warranty on the compressor and registered the equipment for them They also asked for duct work and register boxes and register grills to be replaced The price I gave them was more than they had availabe They sta [redacted] they only had $and I agreed to do the job for that amount They bragged to my employee that the next lowest bid to mine was $more than my price for the same work with lesser equipment As part of the work we do, we take the old equipment and dismantle it to sell for scrap metal To add insult to injury, the homeowner kept the old equipment and scrapped it I do not feel that the customer is due any money back as I have honored the agreement Goodman/Amana does not have an "Amana" evap coil, as all coils sold with any gas furnace system will be a CAPF or CAHF coil with a Goodman Model # and Serial # An Amana sticker was provided to me by the supply house that apparenly did not get placed on the furnace, but the equipment that they got is the proper equipment It seems as though these folks are trying to get something for nothing If they would like, I will gladly remove the equipment and duct work that we installed and refund the full pruchase price, but my schedule is such that we probably won't be able to get to it until sometime in the middle of summer, and as we wouldn't want to damage any part of their house, it would take several day to remove it, and we couldn't have a different AC company around while we do the removal I hope this helps to explain the situation If you have any questions, please feel free to contact me at ###-###-####, or email me at ***@ [redacted] .net, or [redacted] @gmail.com Sincerely, [redacted] Owner, [redacted] AC [redacted] *

Complaint:
I did not do the rejection because I was not ready with my response because Amana/Goodman was taking their sweet time getting back with meSeems like your policy should include an email to the person with the complaint saying we need a response or we will close the fileI understand that you cannot leave things open forever but I also think you should just not assume I don’t plan on responding. I could not respond because I could not get anyone to answer my questions. I had two different AC companies out to my house and also had to wait to hear from themUltimately Amana/Goodman said the way he did things was not the norm and everything I read online said that Goodman was the bottom of the barrel compared to AmanaPerhaps when Goodman bought out Amana this changedI finally did get a local Amana dealer to agree with the SEER rating but that was not confirmed until last weekI also finally got a local Amana dealer to verify that Goodman and Amana are the same product but he should have had the correct sticker on the furnaceUltimately this businessman needs to learn to continue communication when a customer is unhappyAll of this could have been worked out between us once I was able to verify his explanationsWhen you have Amana consumer affairs telling you, that the way he did things was not the norm you continue to think there is a problemWhen you have been ripped off previously by an AC contractor you tend not to trust anyoneWhen my husband came home that night and saw the SEER rating sticker he was irateWhen he saw the Goodman sticker on the furnace he was irateMr*** should have responded to two email requests that went unanswered after he sent one explanation about the sticker. He left an electrical outlet hanging in the furnace closetHe did not pull a permit for this job and it was never inspected by the cityOther than that he and his men did good work and I will acknowledge that, however all of this boils down to his lack of communication when we were upsetFor him to feel slighted that my husband kept the scrap metal is silly, especially since when he first came out to bid the job last July he told him he would be keeping it. After all, it did belong to usFor him to think my husband was bragging to his employee that his bid was $less than the next closest bid is also silly because it was for totally different equipment and homeowners do normally shop around for the best price. I liked Mr*** and the men that worked for him and all of this really upset meWhen a person chooses not to respond to you, you tend to feel that they have ripped you offWhen I have an irate husband I have to try and fix the problemI retract my request for any money back but I would like him to read my responseWe indeed did not want something for free, what we wanted was what we paid forIt took me two months to get his explanations verified but I am satisfied that we got what we paid forThank you, *** ***

Dear Sir or Madame,  This email is in response to the above lis[redacted] complaint made by Mr. and Mrs. [redacted] of [redacted], C[redacted].  Their complaint is that I did not install what was contractually offered as a 16 SEER Amana gas furnace/ AC system, but that could not be further...

from the truth.  They are stating that 2/3rds of the system is not Amana, but if they are familiar with Goodman Mfg and the products they offer, they would know that I did live up to the agreement.  There are 3 parts to the system, the condensing unit, the gas furnace and the evaporator coil.  The Condensing unit has the name plate and signage indicating that is an "Amana" product.  The gas furnace and evap coil were the match up sold to me by the Goodman/Amana supply house and is the proper match up.  What the customer fails to understand is that Amana and Goodman are the same product with a different label on them, just like Rheem and Ruud are the same products with different Stickers.  They asked me for a bid for the equipment and I gave them one.  I informed them of the 10 year parts warranty on all parts and the life time unit replacement warranty on the compressor and registered the equipment for them.  They also asked for duct work and register boxes and register grills to be replaced.  The price I gave them was more than they had availabe.  They sta[redacted] they only had $8000.00 and I agreed to do the job for that amount.  They bragged to my employee that the next lowest bid to mine was $1200.00 more than my price for the same work with lesser equipment.  As part of the work we do, we take the old equipment and dismantle it to sell for scrap metal.  To add insult to injury, the homeowner kept the old equipment and scrapped it.  I do not feel that the customer is due any money back as I have honored the agreement.  Goodman/Amana does not have an "Amana" evap coil, as all coils sold with any gas furnace system will be a CAPF or CAHF coil with a Goodman Model # and Serial #.  An Amana sticker was provided to me by the supply house that apparenly did not get placed on the furnace, but the equipment that they got is the proper equipment.  It seems as though these folks are trying to get something for nothing.  If they would like, I will gladly remove the equipment and duct work that we installed and refund the full pruchase price, but my schedule is such that we probably won't be able to get to it until sometime in the middle of summer, and as we wouldn't want to damage any part of their house, it would take several day to remove it, and we couldn't have a different AC company around while we do the removal.  I hope this helps to explain the situation.  If you have any questions, please feel free to contact me at ###-###-####, or email me at [redacted]@[redacted].net, or [redacted]@gmail.com Sincerely, [redacted] Owner, [redacted] AC [redacted]

Review: We have a signed contract for an Amana 4 ton 16 SEER Gas Furnace A/C System. 2/3rds of the equipment he installed is not Amana.Desired Settlement: $4000 for the difference in products and the aggravation.

Business

Response:

Dear Sir or Madame, This email is in response to the above lis[redacted] complaint made by Mr. and Mrs. [redacted] of [redacted], C[redacted]. Their complaint is that I did not install what was contractually offered as a 16 SEER Amana gas furnace/ AC system, but that could not be further from the truth. They are stating that 2/3rds of the system is not Amana, but if they are familiar with Goodman Mfg and the products they offer, they would know that I did live up to the agreement. There are 3 parts to the system, the condensing unit, the gas furnace and the evaporator coil. The Condensing unit has the name plate and signage indicating that is an "Amana" product. The gas furnace and evap coil were the match up sold to me by the Goodman/Amana supply house and is the proper match up. What the customer fails to understand is that Amana and Goodman are the same product with a different label on them, just like Rheem and Ruud are the same products with different Stickers. They asked me for a bid for the equipment and I gave them one. I informed them of the 10 year parts warranty on all parts and the life time unit replacement warranty on the compressor and registered the equipment for them. They also asked for duct work and register boxes and register grills to be replaced. The price I gave them was more than they had availabe. They sta[redacted] they only had $8000.00 and I agreed to do the job for that amount. They bragged to my employee that the next lowest bid to mine was $1200.00 more than my price for the same work with lesser equipment. As part of the work we do, we take the old equipment and dismantle it to sell for scrap metal. To add insult to injury, the homeowner kept the old equipment and scrapped it. I do not feel that the customer is due any money back as I have honored the agreement. Goodman/Amana does not have an "Amana" evap coil, as all coils sold with any gas furnace system will be a CAPF or CAHF coil with a Goodman Model # and Serial #. An Amana sticker was provided to me by the supply house that apparenly did not get placed on the furnace, but the equipment that they got is the proper equipment. It seems as though these folks are trying to get something for nothing. If they would like, I will gladly remove the equipment and duct work that we installed and refund the full pruchase price, but my schedule is such that we probably won't be able to get to it until sometime in the middle of summer, and as we wouldn't want to damage any part of their house, it would take several day to remove it, and we couldn't have a different AC company around while we do the removal. I hope this helps to explain the situation. If you have any questions, please feel free to contact me at ###-###-####, or email me at [redacted].net, or [redacted]@gmail.com Sincerely, [redacted] Owner, [redacted] AC [redacted]

Consumer

Response:

Review: 10462027

I did not do the rejection because I was not ready with my response because Amana/Goodman was taking their sweet time getting back with me. Seems like your policy should include an email to the person with the complaint saying we need a response or we will close the file. I understand that you cannot leave things open forever but I also think you should just not assume I don’t plan on responding. I could not respond because I could not get anyone to answer my questions. I had two different AC companies out to my house and also had to wait to hear from them. Ultimately Amana/Goodman said the way he did things was not the norm and everything I read online said that Goodman was the bottom of the barrel compared to Amana. Perhaps when Goodman bought out Amana this changed. I finally did get a local Amana dealer to agree with the 16 SEER rating but that was not confirmed until last week. I also finally got a local Amana dealer to verify that Goodman and Amana are the same product but he should have had the correct sticker on the furnace. Ultimately this businessman needs to learn to continue communication when a customer is unhappy. All of this could have been worked out between us once I was able to verify his explanations. When you have Amana consumer affairs telling you, that the way he did things was not the norm you continue to think there is a problem. When you have been ripped off previously by an AC contractor you tend not to trust anyone. When my husband came home that night and saw the 14.5 SEER rating sticker he was irate. When he saw the Goodman sticker on the furnace he was irate. Mr. [redacted] should have responded to two email requests that went unanswered after he sent one explanation about the 14.5 sticker. He left an electrical outlet hanging in the furnace closet. He did not pull a permit for this job and it was never inspected by the city. Other than that he and his men did good work and I will acknowledge that, however all of this boils down to his lack of communication when we were upset. For him to feel slighted that my husband kept the scrap metal is silly, especially since when he first came out to bid the job last July he told him he would be keeping it. After all, it did belong to us. For him to think my husband was bragging to his employee that his bid was $1200 less than the next closest bid is also silly because it was for totally different equipment and homeowners do normally shop around for the best price. I liked Mr. [redacted] and the men that worked for him and all of this really upset me. When a person chooses not to respond to you, you tend to feel that they have ripped you off. When I have an irate husband I have to try and fix the problem. I retract my request for any money back but I would like him to read my response. We indeed did not want something for free, what we wanted was what we paid for. It took me two months to get his explanations verified but I am satisfied that we got what we paid for. Thank you, [redacted]

Review: Owner sta[redacted] he would do the install. Instead he sent a guy that just got out of prison that new nothing about AC and a kid that hurt himself severely at our home and we are worried he does not have workman's compensation insurance as he would not produce it on request. It was evident immediately that the other man did not know what he was doing. He thought a chisel was a razor knife he said the entire install would take two hours etc etc.The install went down hill from the beginning and they left us with a collapsed plenum by not attaching their provided we strap support; bare wiring in the attic for the control and pan drain wiring; destroyed our concrete condensing unit pad and left exposed wiring against metal conduit connectors not securely fastened. That is without leaving screws and me to clean up everything after them I even had to re trim the attic access and have drywall repair caulking and paint work to do. Never use this company. We are seeking legal council and will be suing this contractor.Desired Settlement: We would like half the money refunded to find someone else to do the work right. I would like to email you pictures of the problems. [redacted]@hotmail.com

Business

Response:

Revdex.com

1005 La Posada Dr.

Austin Tx. 78752

Dear [redacted],

This is a response to ID [redacted].

We did do an install for the complainant. When we left the job site, the unit was functioning properly. The entire time we were there, the customer was verbally abusive and profane. He threatened to "[redacted]" my employee and well as "[redacted]" which was completely unprovoked. At that point I sent my employee back to the shop for his own protection. His behavior was that of a 2 year old possibly because it was a very hot day and his house was very hot. His behavior was causing us a great deal of frustration and in hind sight, we probably should have pulled off of the job and taken the equipment with us, but I wan[redacted] to try to rectify his miserable situation so we persevered and finished the job. Two days later he sent me pictures of his complaints and threatened me with a law suit. The next day, he called me, but I missed the phone call, but spoke to his wife a little later. She informed me that she agreed with me that his behavior had been unacceptable and did not blame me for not wanting to come back to the house while he was there as I was frightened that he might threaten me with bodily harm or threaten to "[redacted]" me. I offered his wife what I thought would be a fair deal as we had comple[redacted] the install and it was working when we left which was a refund of $1000.00 which would cover the deficiencies he sta[redacted] and put some money back into their pocket, but she did not agree or disagree to that. I also offered to come back and rectify the deficiencies to the system, but I emphatically sta[redacted] that I would only do so if he were not at the house when I came. She informed me that she was filing for a divorce because of his behavior and abusive nature and language which my employee and I overheard him yelling at her while we were in the attic.

As for the plenum that detached, it appears from the photo that sabotage was done in order to make us look bad, and based on his behavior, I wouldn't put it past him. The concrete pad did have some damage to it while we were attaching the condenser to the pad, but it was superficial and not structural. As for the trim work he mentioned, he did not give us a chance to put it back up. He grabbed his own brad nailer and did it himself.

The employee that cut his finger had a splinter in it and it was not severe. The splinter was removed and the injury was bandaged. That is an example of this customer's over-reaction to, everything that he referred to.