Henderson Brothers Company

I am rejecting this response because the work performed by Henderson is sub-standard and, I do not want any representative or their employees of Henderson's to enter my property due to the fact that the employees sent so far have been incompetent, un-vetted, untrained, unsupervised, and of dubios character as the owner himself has has acknowledged One, [redacted] , was fired the following day according to the ownerfor the same reasonsThe work will require remedy by a competent, third party, licensed plumber the work has been inspected by San Joaquin County and found to be in violation of County and/or State laws governing the same In fact, the inspector thought Henderson's has been out of business because they have not seen permits for their work.In San Joaquin County, the Contractor has “pulled” fifty-three (53) permits between and Present, two of which were for water heaters, according the the county’s online building permit search.In Lodi, CA, where the Contractor is located, there were two hundred and seventy-seven (277) permits were “pulled” for water heaters between and present Local contractors pulled two hundred and forty-seven (247) permitsFive (5) by the Contractor, and thirty (30) by home owner/ builders.Any resolution for my complaint will be handled by the Contractor State Licensing Board and the Contractor's Bond company

Good morning, We have left several messages with customer, and never returned our call to resolve this matterThe owner went to customer's home on 06/22/to try to resolve the problem, and they did not answer the doorWe have tried several attempts to resolve, and unable to get in contact
with customer. Henderson BrosInc.*** ***

Dear Mr***, This letter is regarding invoice# *** for work done bt Henderson BrosCo., Incat your residence in Woodbridge, CAWe have agreed to your complaint against the aforementioned work and have reimbursed you the requested settlement amountCheck# *** for the amount of $was sent to you via certified mail on 6/23/2016.We have tried on several occasions since then to contact you regarding this matter and the subsequent scheduling of an inspection of our work by San Joaquin County [permit # BP-***].Please feel free to call me at your earliest convenience on this matterThank you. Sincerely *** ** ***President*** [cell]***

I am rejecting this response because the work performed by Henderson is sub-standard and,  I do not want any representative or their employees of Henderson's to enter my property due to the fact that the employees sent so far have been incompetent, un-vetted, untrained, unsupervised, and of dubios character as the owner himself has has acknowledged.  One, [redacted], was fired the following day according to the owner.. for the same reasons. The work will require remedy by a competent, third party, licensed plumber.  the work  has been inspected  by San Joaquin County and found to be in violation of County and/or State laws governing the same.  In fact, the inspector thought Henderson's has been out of business because they have not seen permits for their work.In San Joaquin County, the Contractor has “pulled” fifty-three (53) permits between  2007 and Present, two of which were for water heaters, according the the county’s online building permit search.In Lodi, CA, where the Contractor is located, there were two hundred and seventy-seven (277) permits were “pulled” for water heaters between 2014 and present.  Local contractors pulled two hundred and forty-seven (247) permits. Five (5) by the Contractor, and thirty (30) by home owner/ builders.Any resolution for my complaint will be handled by the Contractor State Licensing Board and the Contractor's Bond company.

Review: On May 16, 2016 a verbal contract was made between myself, [redacted], and [redacted] (plumbing manager) of the Henderson Brothers Company during a phone call. Henderson Bothers Company informed me some modifications to the home were required to meet the code upgrades, eg. seismic strap, etc. and permits, conforming to the requirements of the San Joaquin Valley Air Pollution Control District, the San Joaquin County Building Codes and Permits, California Building Standards Code (Title 24, California Code of Regulations).

Henderson Brothers Company agreed to the following:

[1] Complete, removal, disposal, and replacement of the existing “State” 50 gallon gas HW heater with a new 50 gallon gas HW heater, $1,100.

[2] New circulation pump for the HW heater; to be paid for in the Lump Sum amount of $600.00.

[3] Removal and replacement of 1/4 turn angle valves and supply lines, for the faucets and toilets inside the house. to be paid for at Time and Material.

Including such plumbing and piping accessories and appurtenances, not mentioned, for the proper installation and operation of the plumbing and piping systems code upgrades and permits.

Henderson Brothers Company : [1] failed to pull building permit required by Calif. Building Code and San Joaquin County regulations; [2] provide a written estimate, [3] replace angle stop valves per standard plumbing practice; [4] install water heater circulation pump per manufacturer recommendation, in fact, installed it in reverse (backwards); And, [5] changed agreed price for lump sum items by $200; [6] overcharged hourly (time and material) rate by 3 hours @ $95/hr or $295 which was spent on Lump Sum items; [7] and for materials "not" incorporated in the work. [7] provided unqualified workers.Desired Settlement: [1] The “Approved” San Joaquin County Permit and Inspection report as required by the San Joaquin County’s Building Codes and the State of California’s Building Codes;

[2]Cash Reimbursement in the amount of $349.07 due to overcharges for materials, related labor and taxes charges for material “not “ incorporated into the work.

[3] An audit of all work performed by Henderson Brothers Company in San Joaquin County, including cities within the county, that required building permits.

Business

Response:

Good morning, We have left several messages with customer, and never returned our call to resolve this matter. The owner went to customer's home on 06/22/2016 to try to resolve the problem, and they did not answer the door. We have tried several attempts to resolve, and unable to get in contact with customer. Henderson Bros. Inc.[redacted]

Review: We are charged without fair explanation or agreement to charge nowhere in website or statement does it state travel time will be charged.

Work was started before estimate was given, which the website states should be done before work begins. It was verbally given after work was almost completed to be around $200 but not more than $220. No invoice, no contract, no paperwork of any kind was given or signed during or after service. Bill received in mail the next day charging for work plus additional hour of time. I called to question this. I was told it was policy to charge for portal to portal. I asked to see the policy and was told it's not in writing, just policy. Then she threatened to have their collections lawyer call me if I don't pay it. I asked again to see policy in writing and she said she could type it out for me on a new bill. I asked to speak with someone who could better help me, she said she'd have them call me back. No call has been received. It has been since 11:09am yesterday, May 29th and it is now 12:48pm May 30. I don't dispute the work or the fair price, but adding $80 for an hour of travel time from Lodi to Stockton roundtrip does not seem fair. Especially when we were not aware of this charge other than after the fact. When I called for the appointment and gave them our address they did not mention that we would pay $80 an hour for their travel time.Desired Settlement: I want the travel time valued @ $80.00 to be withdrawn from my bill

Business

Response:

Business' Initial Response

Henderson Bros. was sent out to fix leak in the main water service. When we got out to the job the customer asked how much would the job cost. The tech told them a round about price. the price was in the range that the tech gave them. when Henderson Bros. talk to them on the phone we told them that a service call is based on time and material but they asked for a price when we got there and the tech gave them one. Henderson Bros. does not charge ticket time, we charge portal time.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Their response is simply not true. Please see case description for actual account of events.

Business' Final Response

When I asked my tech about this job he told me before he started that the customer asked how much it would be to do the job, he gave her the price and she was ok with it.

The price he gave her included the drive time and the cost to do the job.