Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The car was only purchased months ago like I stated yall are no help to yall customers yall very rude and disrespectful I came and called serveral time the problems was never addressed so I need yall to write me a check or I will take this a step further if the issue isn't going to be resolved I asked for a replacement car time after time still no one helped me
Complaint ID ***Miss *** *** purchased a *** *** Vin # *** and signed the contract in full on February 2nd, Miss *** test drove the vehicle prior to the purchase, agreed on the terms, signed the contract that includes an "AS-IS" agreement
At the delivery the car was in good condition*** *** ***
All the cars on Houston Direct Auto Inc.'s lot are sold "AS-IS" with an "AS-IS" agreement. That is our policy and the documents were signed as per the agreementWe apologize you feel this way. Thank you
Hello, We have spoken to Mr*** multiple timesHis plates we made and the title is supposed to be sent out to him through the DMVHouston Direct Auto Inc has done its partAs for the transmission, Houston Direct Auto Inc also offered to fix his transmission for him but Mr*** had it
at another locationWe told him we should purchase a new transmission for him but in the end he declined the offerHouston Direct Auto Inc gave him many offers to find a solution but he customer refused
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
When I purchased the vehicle it didn't even have a expection sticker I was told to bring the car back for that waited over hours with excuses about the car it was stated I had days to bring the car in I did serveral times and asked for a refund I got noting but excuses and no help I mentioned and my kids grandma who was with me along with her boyfriend mentioned that the car check engine light was on spoke to different sales persons about the situation still no help and at the time Amanda was not working there it was Tina all she did was sign her signature and make a couple to send in like I stated before and serveral times I want a refund
We have resolved the problem. Houston Direct Auto, Inc. has returned the vehicle and refunded the customer in full. Please find the attached supporting document.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
The car was only purchased 3 months ago like I stated yall are no help to yall customers yall very rude and disrespectful I came and called serveral time the problems was never addressed so I need yall to write me a check or I will take this a step further if the issue isn't going to be resolved I asked for a replacement car time after time still no one helped me
Sent: Friday, February 26, 2016 4:33 PM To: drteam <[email protected]> Subject: CLAIM #: [redacted] Good afternoon, My response to the complaint, which I already spoke to the customer immediately when he contacted my office. I use a system that gives me the...
information for the vehicles and the system told me it had one owner. We listed it as it said. We post the information online that is given to us. When the customer called we told him this and we apologized for this. Please feel free to contact our office with any questions or concerns. Thank you. Kind Regards, Nidal [redacted] President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The car was only purchased months ago like I stated yall are no help to yall customers yall very rude and disrespectful I came and called serveral time the problems was never addressed so I need yall to write me a check or I will take this a step further if the issue isn't going to be resolved I asked for a replacement car time after time still no one helped me
Complaint ID ***Miss *** *** purchased a *** *** Vin # *** and signed the contract in full on February 2nd, Miss *** test drove the vehicle prior to the purchase, agreed on the terms, signed the contract that includes an "AS-IS" agreement
At the delivery the car was in good condition*** *** ***
All the cars on Houston Direct Auto Inc.'s lot are sold "AS-IS" with an "AS-IS" agreement. That is our policy and the documents were signed as per the agreementWe apologize you feel this way. Thank you
Hello, We have spoken to Mr*** multiple timesHis plates we made and the title is supposed to be sent out to him through the DMVHouston Direct Auto Inc has done its partAs for the transmission, Houston Direct Auto Inc also offered to fix his transmission for him but Mr*** had it
at another locationWe told him we should purchase a new transmission for him but in the end he declined the offerHouston Direct Auto Inc gave him many offers to find a solution but he customer refused
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
When I purchased the vehicle it didn't even have a expection sticker I was told to bring the car back for that waited over hours with excuses about the car it was stated I had days to bring the car in I did serveral times and asked for a refund I got noting but excuses and no help I mentioned and my kids grandma who was with me along with her boyfriend mentioned that the car check engine light was on spoke to different sales persons about the situation still no help and at the time Amanda was not working there it was Tina all she did was sign her signature and make a couple to send in like I stated before and serveral times I want a refund
We have resolved the problem. Houston Direct Auto, Inc. has returned the vehicle and refunded the customer in full. Please find the attached supporting document.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
The car was only purchased 3 months ago like I stated yall are no help to yall customers yall very rude and disrespectful I came and called serveral time the problems was never addressed so I need yall to write me a check or I will take this a step further if the issue isn't going to be resolved I asked for a replacement car time after time still no one helped me
Sent: Friday, February 26, 2016 4:33 PM To: drteam <[email protected]> Subject: CLAIM #: [redacted] Good afternoon, My response to the complaint, which I already spoke to the customer immediately when he contacted my office. I use a system that gives me the...
information for the vehicles and the system told me it had one owner. We listed it as it said. We post the information online that is given to us. When the customer called we told him this and we apologized for this. Please feel free to contact our office with any questions or concerns. Thank you. Kind Regards, Nidal [redacted] President