This vehicle was transferred in from another dealer and therefore, that is the reason it had miles on it It was not a used vehicle After two weeks of owning this vehicle, Mr [redacted] contacted [redacted] about a hole in the right door panel Mr [redacted] agreed to replace the right door panel and one was ordered that day As of this date, it has not come in Mr [redacted] drove his vehicle to the body shop to have some other issues resolved When [redacted] from [redacted] took the vehicle in for repair, he noted that the Low Tire Pressure Light was on After repairing his vehicle, Mr [redacted] claims that there was also damage to the left door panel [redacted] denies that there was any damage as he was careful to inspect all of the work that was door on that side of the vehicle Therefore, we are not replacing that door panel Even though there was no issue with the tire when Mr [redacted] took delivery of his vehicle, we agreed to replace the one tire We have asked him for a picture of the tire so we can order the correct one As of this date, he has not sent us any pictures Mr [redacted] had asked Mr [redacted] to contact him when he brought his vehicle in for service and as of this date, he has not heard from Mr*** We believe he has had his vehicle at another Ford dealership for repairs, possibly even the one his Dad owns At this time, we are awaiting the right door panel and when it comes in, we will give him a call to schedule an appointment
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Thank you for the response and we are waiting to receive the check, I will update as soon as that occursMatter is considered open until the check arrives Regards, [redacted]
This vehicle was transferred in from another dealer and therefore, that is the reason it had miles on it It was not a used vehicle After two weeks of owning this vehicle, Mr [redacted] contacted [redacted] about a hole in the right door panel Mr [redacted] agreed to replace the right door panel and one was ordered that day As of this date, it has not come in Mr [redacted] drove his vehicle to the body shop to have some other issues resolved When [redacted] from [redacted] took the vehicle in for repair, he noted that the Low Tire Pressure Light was on After repairing his vehicle, Mr [redacted] claims that there was also damage to the left door panel [redacted] denies that there was any damage as he was careful to inspect all of the work that was door on that side of the vehicle Therefore, we are not replacing that door panel Even though there was no issue with the tire when Mr [redacted] took delivery of his vehicle, we agreed to replace the one tire We have asked him for a picture of the tire so we can order the correct one As of this date, he has not sent us any pictures Mr [redacted] had asked Mr [redacted] to contact him when he brought his vehicle in for service and as of this date, he has not heard from Mr*** We believe he has had his vehicle at another Ford dealership for repairs, possibly even the one his Dad owns At this time, we are awaiting the right door panel and when it comes in, we will give him a call to schedule an appointment
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Thank you for the response and we are waiting to receive the check, I will update as soon as that occursMatter is considered open until the check arrives Regards, [redacted]