Henderson's Car Audio & Alarms

To: *** ***Re: ID ***Hello,My name is ***I am the store manger of Henderson’s Car Audio & Alarms. I am also the representative that helped Mr***.Mr*** brought us his year old corvette for us to tint his windows on Saturday, Nov7th 2015.We finished the
car at the end of the day and off he went. He brought his car back Monday Nov9th and showed me a couple of bubbles on the tint and some “scratches” next to his rear window and said the scratched were cause by the tinter heat gun cord.I agreed about the bubbles in his tint and offered to make another appointment immediately to redo the tint. The “scratches” that Mr*** showed me COULD NOT have been made by the cord of the heat gun (the cord of the heart gun is SPECIFICALLY rubberized to prevent anything like that from happening)In addition to that, the scratches run vertically and there was about 3-of them for about 5-inches and the cord would have came over the rear into the cargo area rather than running from front to back as the scratches demonstrate FURTHERING my conclusion that they DIDN’T happen while the car was here. I furthered my investigation by reviewing the video surveillance and did not see anything that occurred that would have made the scratches.To continue, I called Mr*** back within an hour or two to ask him when he wanted to come in to redo the tint and he said any dayI then called our window tinter and we made arrangement for Thursday Nov12th. I called Mr*** back immediately to confirm the appointment in which he agreed.Mr*** called me on Wed, Nov11th to cancel his appointment “due to his work schedule”I asked him when would he want to reschedule and he said he would call me to make a different appointment once he would revise he work schedule and I have yet to hear from him.At NO TIME did he request the owner name and numberAt NO TIME did he send us ANY emails or texts (why would you text a retail land line phone anyway???)At NO TIME WHATS SO EVER did I “refuse” to make arrangements to redo the tint as Mr*** statedIf anything, it’s the exact opposite as I tried a couple of times and he had yet to re-schedule his appointment AFTER HE CANCELLEDSincerely,*** ***Henderson's Car Audio & Alarms

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed the statement for Henderson'sFirst of all, the day that I was supposed to take the car back in for the tint guy to correct was on a Tuesday or WednesdayOn these days I work at 2pm, normally it's 3pmThe text that I sent to *** requesting the owners name and # were sent to these numbers, are they both landlines? ***, and ***Furthermore I spoke with *** twice after the text and the initial repair appt., and was told that he would contact *** and find out when he would be available, and would call me backTo this day, he has not contacted me about correcting the tint issueWhy not, he's agreed that the tint has bubblesAs far as the scratches on the paint, he told me that they would have come from a different angle if they were caused by his tint guyNow, I find this very interesting that *** brought up the video surveillanceDid he provide the Revdex.com with a copy of this footage? Did he offer to let me see the footage? NOI know every scratch and blemish on my car, and I don't falsely accuse anyone of anything*** mentioned that my car was years oldIs that an attempt to say that it probably had prior damage? When I took my car there to Henderson's, *** was amazed at how amazing the car lookedAs I mentioned before, the paint issue has subsided and is not as visible as it was, but it is still thereSince my complaint to the Revdex.com, and when *** became aware of it, he still has not provided me with the owners name or #All I want is for my tint issue to be corrected, and I would like to take a look at the surveillance video *** says he has, since it shows in one way or the other what did or did not occurI would of thought t he would have automatically sent the footage to the Revdex.com to immediately dispute the accusation that the paint scratches occurred there at Henderson'sI have attached e-mail and text messages that were sent to first and then both of the numbers listed above.Thank you for your time....*** * ***
Regards,
*** ***