Initial Business Response /* (1000, 14, 2016/02/08) */
Dear Sir/Mam,
Yes we agree, The customer did not receive the kind of experience that we at Henderson Advertising are at this time striving provide our customers with. We are very sorry about this and we plan to work with our customer...
diligently to provide them with their goods (hats). We also will work with our customer to assure that we understand that they were inconvenienced, and we will make sure they are compensated. Again, we are very sorry about this and we have made changes with our staff to ensure that this doesn't happen again to anyone in the future. For any questions or concerns, please contact us at the information listed below. Again we thank you for your time and patience with us during this process.
With our deepest regrets,
Willard Leon Henderson (President)
Henderson Advertising.
Initial Consumer Rebuttal /* (3000, 16, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted them directly to find out what and exactly when I could get the hats, NO reply today, again the hats are NOT made I know this because they use some Company overseas. Its been a YEAR I want my money refunded, they just keep telling lies to not have to pay me back the $2000. I will be contacting a lawyer as this is WAY beyound my patient level and understanding of how to do bussiness this is fraud!
[redacted]
Initial Business Response /* (1000, 14, 2016/02/08) */
Dear Sir/Mam,
Yes we agree, The customer did not receive the kind of experience that we at Henderson Advertising are at this time striving provide our customers with. We are very sorry about this and we plan to work with our customer...
diligently to provide them with their goods (hats). We also will work with our customer to assure that we understand that they were inconvenienced, and we will make sure they are compensated. Again, we are very sorry about this and we have made changes with our staff to ensure that this doesn't happen again to anyone in the future. For any questions or concerns, please contact us at the information listed below. Again we thank you for your time and patience with us during this process.
With our deepest regrets,
Willard Leon Henderson (President)
Henderson Advertising.
Initial Consumer Rebuttal /* (3000, 16, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted them directly to find out what and exactly when I could get the hats, NO reply today, again the hats are NOT made I know this because they use some Company overseas. Its been a YEAR I want my money refunded, they just keep telling lies to not have to pay me back the $2000. I will be contacting a lawyer as this is WAY beyound my patient level and understanding of how to do bussiness this is fraud!
[redacted]