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Henderson's Body and Tow Shop

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Henderson's Body and Tow Shop Reviews (2)

Revdex.com Upstate South Carolina 408 N Church St Suite C Greenville, SC   29601   Re: ID [redacted]   The difference of $1000 from the estimate to the invoice was to upgrade the quarter round from basic oak to hickory to match the flooring.  This was authorized by...

Mr. [redacted] over the phone with [redacted].   We had no problem paying for any damages that were incurred.  The problem arises with the [redacted]’s trying to get Brooks Flooring to pay for a new custom front door when all that had was a basic builder front door.   We never saw the damages to the door that they are claiming we ‘destroyed’ but still we offered an extremely generous amount of $2000 for a door replacement plus $110 for the painter.  We went to [redacted] with a picture of their original door and asked for a quote for a new one installed.  They gave us a written quote of $1275.  The [redacted]’s handed us a copy of the bill for the door they purchased and had installed by [redacted] for $5760.56!  I have a picture that shows the old door and a picture of the new door, that will say it all.   As far at the two installers vs. four installers…apparently the [redacted]’s forgot that they told us that we could only do a portion of the job because their kitchen remodel wasn’t finished.  So we sent a smaller crew, when the remaining areas were done we sent a full crew.   Mr. [redacted] (claiming to wanting to be professional) was extremely rude in an email to me…stating ‘Ms [redacted] I believe you to be totally clueless’ and ‘you may want to reconsider your position’.  Therefore, I handed this over to my attorney, since I apparently am not qualified.  Even though I have been in business since 1998 with zero Revdex.com complaints and A+ Angie’s list for the last three years, I must really treat my customers poorly.   I am sticking with my settlement offer for $8140.00; if they do not accept, we plan on going to the high court for the full amount due of $10,250.00.

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted]. To answer the business owners question, according to the Revdex.com they will act mediator until such time a dispute goes to court which is not until October 6th 2015 at 10:00 am; at that time the Revdex.com will step aside.
Regards,[redacted]

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