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Henderson's Car Audio & Alarms

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Henderson's Car Audio & Alarms Reviews (1)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I have reviewed the statement for Henderson's. First of all, the day that I was supposed to take the car back in for the tint guy to correct was on a Tuesday or Wednesday. On these 2 days I work at 2pm, normally it's 3pm. The text that I sent to [redacted] requesting the owners name and # were sent to these 2 numbers, are they both landlines? [redacted], and [redacted]. Furthermore I spoke with [redacted] twice after the text and the initial repair appt., and was told that he would contact [redacted] and find out when he would be available, and would call me back. To this day, he has not contacted me about correcting the tint issue. Why not, he's agreed that the tint has bubbles. As far as the scratches on the paint, he told me that they would have come from a different angle if they were caused by his tint guy. Now, I find this very interesting that [redacted] brought up the video surveillance. Did he provide the Revdex.com with a copy of this footage? Did he offer to let me see the footage? NO. I know every scratch and blemish on my car, and I don't falsely accuse anyone of anything. [redacted] mentioned that my car was 8 years old. Is that an attempt to say that it probably had prior damage? When I took my car there to Henderson's, [redacted] was  amazed at how amazing the car looked. As I mentioned before, the paint issue has subsided and is not as visible as it was, but it is still there. Since my complaint to the Revdex.com, and when [redacted] became aware of it, he still has not provided me with the owners name or #. All I want is for my tint issue to be corrected, and I would like to take a look at the surveillance video [redacted] says he has, since it shows in one way or the other what did or did not occur. I would of thought t he would have automatically sent the footage to the Revdex.com to immediately dispute the accusation that the paint scratches occurred there at Henderson's. I have attached 1 e-mail and 2 text messages that were sent to first 1 and then both of the numbers listed above.Thank you for your time....[redacted] [redacted]
Regards,
[redacted]

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