Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to know what the business means by "will contact the customer to resolve at no cost"? Is the correct warranty registered with the manufacturer - Trane? Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to insure proper mailing address, [redacted] [redacted] Regards,
*Ms [redacted] 's claim that her unit has not worked for the last years is false Our records indicate no repair or diagnostic services have been performed prior to 2/26/*The repair service that started 2/26/and was finished 3/8/resulted in visits to completely resolve*The same problem was diagnosed in August and Trane factory support was contactedTrane Recommended the outdoor EEV board be replaced which we did at no charge *September the indoor board servicing the same EEV had also failed left the unit running and the tech, unaware of the warranty, priced up a repair which was not accepted by Ms [redacted] .*Rather than Ms [redacted] contacting our office and asking for management or owner intervention, she took upon herself to hire a different contractor who replaced the board we diagnosed*as bad, then hired another contractor to replace the complete unit Those were here decisions alone We did not back down from solving her problem and were unaware of her contacting the other contractors until she filed her complaints
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to know what the business means by "will contact the customer to resolve at no cost"? Is the correct warranty registered with the manufacturer - Trane? Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to insure proper mailing address, [redacted] [redacted] Regards,
*Ms [redacted] 's claim that her unit has not worked for the last years is false Our records indicate no repair or diagnostic services have been performed prior to 2/26/*The repair service that started 2/26/and was finished 3/8/resulted in visits to completely resolve*The same problem was diagnosed in August and Trane factory support was contactedTrane Recommended the outdoor EEV board be replaced which we did at no charge *September the indoor board servicing the same EEV had also failed left the unit running and the tech, unaware of the warranty, priced up a repair which was not accepted by Ms [redacted] .*Rather than Ms [redacted] contacting our office and asking for management or owner intervention, she took upon herself to hire a different contractor who replaced the board we diagnosed*as bad, then hired another contractor to replace the complete unit Those were here decisions alone We did not back down from solving her problem and were unaware of her contacting the other contractors until she filed her complaints