Hendrick Automotive Group

Kevin C [redacted] came out to clean my dryer vent Very efficient came when he said and cleaned the dryer without making a mess Will have him back again next year

Message body Well, I'm not sure what "employee cost mean", but I 'm NOT paying for anything! You assured me that when I purchased the car, (after returning the damaged BMW), that ALL repairs would be fixed You stated you only had this car for weeks before I purchased it So, I did bring the in for repair since with the issues listed below from GMC Buick Let me reiterate my experience so far with [redacted] Auto In September 2016, we started out purchasing a BMW There were problems with that car I brought the BMW back in for repair, so they gave me the BUICK as a loaner They claim there was no issues with the BMW, but after driving the car for approximately weeks, I disagree So, I contacted Capital One to complain so they STOPPED the financing process since the car was not in my possession and had problems They were quit DISPLEASED that [redacted] finance guy, because tried to force the deal through, stating the deal had been finalized, when it had not, he LIED So, Capital One closed that deal and gave authorization for me to by a different car I purchased the BUICK instead So, I met with [redacted] re-did paperwork for the Buick, and on that day, I told him the BUICK was having some issues He assured me those would be repaired Well, the paperwork with [redacted] showed that I was paying off the BMW, as if it were a TRADE-IN, which would have caused me to lose all of the $down payment, buy he still persist to say the deal had gone thru with CAPITAL ONE on the BMW I again had to callback to Capital One to confirm, and they were NOT happy! I brought the BUICK in for repair because it was not starting I even had my own tow service thru AARP deliver the car to your service department on 11/and kept it til 12/ TWO WHOLE WEEKS and did nothing to it Your service people and [redacted] , the service manager stated "We could not duplicate the problem" So they just started the car up everyday and let it just sit there After getting the car back, it failed again and would not start I was stranded on the [redacted] GROCERY parking lot and had to leave the car there till the next day That is when it started This is when I contacted you back and [redacted] DAILY TOLD ME to take it to the nearest BUICK dealership for repair and the he would give the credit card to pay for his repair NOW YOU TELL ME THAT I HAVE TO PAY FOR THESE REPAIRS WHEN IT SHOULD HAVE BEEN RESOLVED WHEN IT WAS IN YOUR POSSESSION HAD THE SERVICE TECHS BEEN MORE THOROUGH At this point, I will continue to pursue a resolution, even contacting the Revdex.com and your customer service manager, [redacted] From: [redacted] " < [redacted] @HendrickAuto.com> To: [redacted] < [redacted] @yahoo.com> Cc: " [redacted] " < [redacted] @HendrickAuto.com> Sent: Thursday, January 5, XXXX X:XX PM Subject: RE: A Quick Note Hello [redacted] , Mr [redacted] has been in meetings today Sorry for the delay, In regards to your Buick no additional work was authorizedOriginally when you bought the car we did not agree to fix the item you're requestingAlthough since you bought the car from HCOM we can offer employee cost on repair Just let me know when you want to bring your Buick in and our service department will give you a quote on repair Any questions give me a call, [redacted] Pre-own Sales Manager Cell XXX-XXX-XXXX From: [redacted] [mailto: [redacted] @yahoo.com] Sent: Thursday, January 05, XXXX X:XX PM To: [redacted] < [redacted] @yahoo.com>; [redacted] < [redacted] @HendrickAuto.com>; [redacted] < [redacted] @crm.hendrickauto.com>; [redacted] < [redacted] @HendrickAuto.com>; [redacted] Subject: Re: A Quick Note Hello Mr*** I just now attempt to call you on phone # XXX-XXX-XXXX and left a message Please call me as soon as you can From: [redacted] < [redacted] @yahoo.com> To: " [redacted] " < [redacted] @HendrickAuto.com>; [redacted] < [redacted] @yahoo.com>; [redacted] < [redacted] @crm.hendrickauto.com>; " [redacted] @hendrickauto.com" < [redacted] @hendrickauto.com>; [redacted] Sent: Thursday, January 5, XXXX XX:XX PM Subject: Re: A Quick Note Good morning Mr, *** Thank you very much for paying for the repairs to the Buick However, only one repair was completed I need to bring my car back into your shop to complete the rest of the repairs listed below Please call me so that a loaner car will be available My number is XXX-XXX-XXXX or simply respond to this email I will be happy to bring it in today It is very cold and only one of the heating vents is working Thank you kindly, [redacted] From: " [redacted] " < [redacted] @HendrickAuto.com> To: "***@gatewaybuickgmc.com" Cc: " [redacted] @yahoo.com" < [redacted] @yahoo.com> Sent: Wednesday, December 21,

People at collision center are very niceHowever the take much longer at getting your car repaired than promisedThis is my second car I have taken in and it was an extra 14+ days that I didn't have my carWhen I went to pick it up the same as my previous car it had damages that wasn't there when the car was taken in, so they had to keep it longerThey were suppose to refund me $(which I have in writing) and its been a month still haven't receivedCall multiple times and left messages but no return call and no money refundedSee you in court!!!

[redacted] Dodge on Savannah Highway in Charleston, SC has outstanding customer service [redacted] and [redacted] in the service department treat each customer with courteous, professional service regardless of the issue Kudo to management for employing these two as roll model staff Service areas throughout the [redacted] empire should be inspired by their everyday interaction with the publicMy husband and I have dealt with other [redacted] dealerships as well as this establishment and the service by these employees excelAgain kudos to Hendricks for these fantastic employees

Kevin C[redacted] came out to clean my dryer vent. Very efficient came when he said and cleaned the dryer without making a mess. Will have him back again next year.

Message body

Well, I'm not sure what "employee cost mean", but I 'm NOT paying for anything!.

You assured me that when I purchased the car, (after returning the damaged BMW), that ALL repairs would be fixed. You stated you only had this car for 2 weeks before I purchased it. So, I did bring the in for repair since with the issues listed below from GMC Buick.

Let me reiterate my experience so far with [redacted] Auto.

In September 2016, we started out purchasing a BMW 2010. There were problems with that car.
I brought the BMW back in for repair, so they gave me the BUICK as a loaner
They claim there was no issues with the BMW, but after driving the car for approximately 2 weeks, I disagree
So, I contacted Capital One to complain so they STOPPED the financing process since the car was not in my possession and had problems. They were quit DISPLEASED that[redacted] finance guy, because tried to force the deal through, stating the deal had been finalized, when it had not, he LIED. So, Capital One closed that deal and gave authorization for me to by a different car
I purchased the BUICK instead
So, I met with [redacted] re-did paperwork for the Buick, and on that day, I told him the BUICK was having some issues. He assured me those would be repaired.
Well, the paperwork with [redacted] showed that I was paying off the BMW, as if it were a TRADE-IN, which would have caused me to lose all of the $5500 down payment, buy he still persist to say the deal had gone thru with CAPITAL ONE on the BMW. I again had to callback to Capital One to confirm, and they were NOT happy!
I brought the BUICK in for repair because it was not starting. I even had my own tow service thru AARP deliver the car to your service department on 11/30 and kept it til 12/17 TWO WHOLE WEEKS and did nothing to it. Your service people and [redacted], the service manager stated "We could not duplicate the problem" . So they just started the car up everyday and let it just sit there.
After getting the car back, it failed again and would not start. I was stranded on the [redacted] GROCERY parking lot and had to leave the car there till the next day. That is when it started. This is when I contacted you back and [redacted] DAILY TOLD ME to take it to the nearest BUICK dealership for repair and the he would give the credit card to pay for his repair.
NOW YOU TELL ME THAT I HAVE TO PAY FOR THESE REPAIRS WHEN IT SHOULD HAVE BEEN RESOLVED WHEN IT WAS IN YOUR POSSESSION HAD THE SERVICE TECHS BEEN MORE THOROUGH

At this point, I will continue to pursue a resolution, even contacting the Revdex.com and your customer service manager, [redacted].
From: [redacted]"
To: [redacted]
Cc: "[redacted]"
Sent: Thursday, January 5, XXXX X:XX PM
Subject: RE: A Quick Note

Hello [redacted],

Mr. [redacted] has been in meetings today. Sorry for the delay, In regards to your Buick no additional work was authorized. Originally when you bought the car we did not agree to fix the item you're requesting. Although since you bought the car from HCOM we can offer employee cost on repair.
Just let me know when you want to bring your Buick in and our service department will give you a quote on repair.

Any questions give me a call,

[redacted]
Pre-own Sales Manager
Cell XXX-XXX-XXXX



From: [redacted] [mailto:[redacted]@yahoo.com]
Sent: Thursday, January 05, XXXX X:XX PM
To: [redacted] ; [redacted] ; [redacted] ; [redacted] ; [redacted]
Subject: Re: A Quick Note

Hello Mr. [redacted]. I just now attempt to call you on phone # XXX-XXX-XXXX and left a message. Please call me as soon as you can.

From: [redacted]
To: "[redacted]" ; [redacted] ; [redacted] ; "[redacted]@hendrickauto.com" ; [redacted]
Sent: Thursday, January 5, XXXX XX:XX PM
Subject: Re: A Quick Note


Good morning Mr, [redacted].

Thank you very much for paying for the repairs to the Buick.

However, only one repair was completed. I need to bring my car back into your shop to complete the rest of the repairs listed below. Please call me so that a loaner car will be available.

My number is XXX-XXX-XXXX or simply respond to this email. I will be happy to bring it in today. It is very cold and only one of the heating vents is working.

Thank you kindly,

[redacted]
From: "[redacted]"
To: "[redacted]@gatewaybuickgmc.com"
Cc: "[redacted]@yahoo.com"
Sent: Wednesday, December 21,

People at collision center are very nice. However the take much longer at getting your car repaired than promised. This is my second car I have taken in and it was an extra 14+ days that I didn't have my car. When I went to pick it up the same as my previous car it had damages that wasn't there when the car was taken in, so they had to keep it longer. They were suppose to refund me $100.00 (which I have in writing) and its been a month still haven't received. Call multiple times and left messages but no return call and no money refunded. See you in court!!!

[redacted] Dodge on Savannah Highway in Charleston, SC has outstanding customer service. [redacted] and [redacted] in the service department treat each customer with courteous, professional service regardless of the issue. Kudo to management for employing these two as roll model staff. Service areas throughout the [redacted] empire should be inspired by their everyday interaction with the public. My husband and I have dealt with other [redacted] dealerships as well as this establishment and the service by these employees excel. Again kudos to Hendricks for these fantastic employees.