Hendrick Buick GMC Cadillac

I made arrangements to trade in my 2018 Cadillac Escalade Premium Luxury for a 2021 Cadillac Sport 4X4 with the internet manager at Hendrick Buick GMC Cadillac of Cary NC. I gave and received a verbal commitment from the manager who was sending me the revised paper work for my agreed upon deposit. I have a complete paper trail on line of the offer. The Manager and his Boss came back and stating the vehicle was being test driven. I later got a call from the Used Car Manager and my offer was not accepted and the car was sold. I had moved money out of my personal account to pay for the car. I have done business with Jeff Gordon Chevrolet, Toyota of Wilmington NC, Lexus of both Charleston and Charlotte and will never do business with ANY Hendrick dealership in the future. As a retired executive I can say that Hendrick Auto Group does not live up to it's CORE VALUES. [email protected]

Bought a truck from Hendricks. The night I signed the paperwork the contract included a $799 leveling kit. Now they won't pay me for it.I bought a 2016 GMC Sierra Denali HD from Hendricks GMC on February 27th, 2016. [redacted] was the sales person. That day we signed the paperwork (contract) and it included the negotiated GM employees price and in addition they would include a leveling kit and stated the cost was $799 for this kit. I decided to have some additional accessories add so I asked the finance manager [redacted] if I had Downeast OffRoad do the leveling kit instead of Hendricks would they credit the $799 for the leveling kit to me. He told me yes no problem we will make sure you get it. Well after the work was done the sales manager [redacted] got involved and told me they won't pay it now. I stated this is a breach of contract and this was the whole reason I bought the truck because the price and added leveling kit. They refuse to answer my calls and won't contact me back. I had several conversations with all three and none of them will help resolve the situation. I'm not sure what else to do from here without contacting a lawyer. If you can't help that's my next step.Desired SettlementRefund of $799 for the cost of the leveling kit that was promised in the contract.Business Response The charge for the lift was $6901 for a lift from American Luxury Coach. We did not charge an extra $799 on top of that. The customer chose a lift from another company in which we assisted and the lift was cheaper. The customer was refunded the difference.

I recently purchased a used vehicle from Hendrick Buick GMC in Cary, N.C. On two occasions since the purchase, I discovered that I had been misinformed by the dealership on the condition of my vehicle. One of the issues has the potential to cost me a lot of money to repair. The dealership refuses to pay for the repair even though I was assured by them at the time of the purchase that the vehicle had been thoroughly inspected and approved by their service department prior to my purchase. One act of misinformation could be a mistake or an oversight. Two acts of misinformation shows a pattern of the dealership being dishonest and untrustworthy. If you decide to purchase a vehicle from Hendrick, BEWARE!

I have made the company aware of issues with a vehicle we purchased, and I have had nothing but bad responses and/or lack of response on their end.We purchased a vehicle in March of this year, and have had nothing but issues since we purchased it. First, they were unable to get me my permanent tags on time, and I had to leave my car at work for days in order to not have to drive it on expired 30 day tags. Then, I had issues with the vehicle performing the way it should, so I took the vehicle back no less than 5 times, and each time they had no idea what I was talking about, yet I had to have my rotors resurfaced and also leave my car with them for days while they ordered a part due to a pipe leaking. I told them very early on that there was also a very bad smell coming from the vehicle, which [redacted] advised me was from the leaking under the hood. After this was fixed and I still had the terrible smell, [redacted] tells me that if I wanted the car to smell new, I should have bought a new car (all of my calls are recorded, so I still have this on file if they don;t believe he said it). I was then advised by [redacted] that it was an a/c issue, and that it was routine maintenance that they don't check before selling a car. I even reworded it for him, I said "You don't check all routine maintenance before selling a car?" He again told me know, but he could discount the a/c freshening to $110 if I wanted to fix the smell. Considering this was something I made them aware of while the car was still under warranty, I told him that was unacceptable and asked to speak to the service manager ([redacted]). [redacted] has never returned my call, and I have left him 4 different messages. He called my husband 1 time, who advised him he would need to speak with me in regard to specifics, and he has yet to contact me months later. The entire experience was the worst and I can't believe they allow their business to operate this way. After I was told several times that in order to fix my issue, that had to duplicate it, I asked one of the service personnel - if I told you my car was overheating, do you have certain things you know to check without having to feel it overheating yourself? he advised yes. I asked if I told you my car will not crank, are there certain things you know to check without having to duplicate that? He laughs because he sees where I'm going and says yes, and he sees my point. Yet when I come to them with my issue, they all of a sudden know nothing. It was a terrible experience and I will never be back and I have made it clear to anyone that will listen to never purchase from Hendrick.Desired SettlementI am looking for the company to find a way to somehow mend a severed relationship and prove to me that they are even worthy of a second glance. At this point, their service is laughable. The fact that no one has even attempted to contact me nor correct the issues is ridiculous. Between the lies and the sorry service, it would be nice if someone at least made an effort not to be mediocre at best.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@hendrickauto.comwould love to discuss the concerns you are still having with your vehicle and come to a quick resolution. I was unable to reach you at the phone number you provided, but will continue to try. thanks,[redacted]

My vehicle tags are expired and the dealer would not issue an extension on temp tags and after 30 days the vehicle is not registered to meI purchased a vehicle on July 31 2015 while traveling in North Carolina. I signed all documents and paid all necessary deposits. My vehicle tags are expired and the dealer would not issue an extension on temp tags on August 28th when we stopped by and we were promised our tags will arise at our home by Aug 31. The tags still are not there and after 30 days the vehicle is not registered to me. Me and my wife have called and left messages for the sales manager and the used car loan representative. We went to our local department of motor vehicles in Virginia and they have no record of a registration.Desired SettlementMy tags so that I will not get a ticket and the vehicle that I have already made my first payment on to be registered to me.Business Response /[redacted]/Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@hendrickauto.comThe tag has been processed by Virginia DMV and registration has been processed. Please let us know if there are any other questions or concerns.

Nonresponsive to cancel Extended Service Agreement & Maintenance Agreement after 2 months of many calls, messages to Gen Mgr, Contracts & Sales Depts.I have made every attempt to resolve the 1) Oil Maintenance Cancellation and 2) Extended Service Agreement Cancellation issues, talking or emailing people from the General Manager on down to the sales person and department personnel in between without any success over the past two monthsjust promisesall talk, no action and no results. Based on their continued lack of action I don't trust them to resolve my problem satisfactorily and the amount of refund is being reduced every day and every month after month while [redacted] states they require me to payoff the loan before I am able to do anything with the truck title. So right now I am caught without any resolution to my situation as I have talked or emailed all the people within the Cary Cadillac Buick GMC Hendricks dealership that can resolve this and without any tangible success. This is the reason I am emailing you for your assistance in this matter as I forsee this going on until I have to take court action. Please help! Thank youDesired SettlementSend full amount of refunds to [redacted] Account # XX-XX-XXXXXXXXXX.Business Response The cancellations have been processed and our check has been cashed by [redacted] Please let us know if there is any more questions or concerns!Consumer Response As of October 18 I confirmed that [redacted] had received a payment of $2000+ dollars that effectively resolved my problem with Hendrick Cadillac Buick GMC. Your assistance in this matter was very much appreciated as I never was verbally able to talk to the "right" people and did not want to go through the process of taking legal action or go public with how they were handling this issue as nobody wins. Thanks again

I spoke with a very nice young woman by the name of [redacted] at the Cary location. I could tell she was new, each question required her to ask another sales person, which was fine as we all must learn with experience. After 3-4 conversations with her the price was confirmed on the vehicle my husband was looking at and giving her trade information, stock number to insure she was looking at the right truck, and giving her the amount we had been approved for by our financial she assured us she was told we would be able to work the deal out for the amount she was given and made her aware we were driving 2 hours with kids to get the vehicle. we drove 2 hours to find out [redacted] was not there, and being told that the specific vehicle we had given her the stock number for we could not get. That it had $19K worth additional and that the additions were not included in the MSRP they show online, with a picture of the truck as is with all additions. After going online and reading the missions statement for the dealership I chose to call and talk with a manager. Unfortunately they DO NOT stand behind their mission statement at all, after speaking with the "Regional Manager, [redacted]" explaining everything that happened being lied too apparently is a part of their sales scam. he only offered to find another truck with less bells and whistles. I am really not even sure if "[redacted]" was really the regional manager to be honest, I am totally unsatisfied with misrepresentation, especially after calling to confirm before making the trip. Very negative reflection on the dealership! I wanted to warn other consumers.

I had an awesome experience with [redacted] at the Cadillac dealership. I emailed him with a pricing question and he emailed me back quickly. When I met him at the dealership he answered all my questions and helped me find the right car. [redacted] was very personable and easy to work with. He went above and beyond to help us out! Thanks [redacted]!!

I purchased a used vehical, the initial experiances and sales associates were great, so was financing and all of the administrative work to be done the day of purchase. However It has now been 34 days since purchase and title has not reached my bank, and I do not have permanent tags, or another set of temporary tags. My vehicle now sits in the driveway. I have been addressing this situation for 3 weeks. I bounce calls from one manager to another, and I am always meet with polite voicemails, or the promis of a quick answer and a call back that day. Of the 5 supervisors or managers I've spoken with each have promised to call back same day. Only one has done that and she while trying to help has been ineffective. I received no call back from the general manager. Upon review at the dmv the title is still with the previous owners name, Kendrick Buick GMC Cadillac was happy to sell and take payment on a vehicle they were incapable of completing a proper transaction, and less capable to supporting customer needs, devaluing both their product and customer service.Product_Or_Service: VanDesired SettlementI expect Kendrick Buick GMC Cadillac to overnight ship tags either permanent or temporary until titling issues can be resolved. They are also expected to send the title to my bank within the appropriat time fram which at this time they have not yet exceeded.Business Response /[redacted]/We apologize for the time it has taken to get the registration and the title to the bank. We had a delay and has now been resolved. The title will be processed and sent to the bank on 10/26. Again please let us know if you have any further questions or concerns and thank you for your purchase. Consumer Response /[redacted]/Shortly after my first posting of this issue the dealership became much more responsive to the issue. They drove a vehical to our home for our use until the problem was resolved. They also gave us the option of returning the vehical and a full refund. Though the process was long, and initial reaction was slow it has been completely resolved.Final Consumer Response /[redacted]/

I ordered a part, they sent me the wrong one, I had a HUGE hassle trying to return it, and they are refusing a full refund.I bought a headlight low beam bulb from their website for my 2006 Saab 92x Aero. It took them a while to get the part, as they had to order it from Saab and get it shipped to them before they could ship it to me in California. It was disappointing to have to wait, but I know the 92x Aero is a weird Saab model, so I didn't think too much of it.Unfortunately, they shipped me the high beam bulb, not the low beam bulb. In the email I received for the order, one of their employees, [redacted], told me to email him back with any questions. I emailed him to let him know that they sent me the wrong part, and ... he didn't reply. I waited two days and emailed again, and again there was no reply.I finally waited another day and sent an email to the default contact form on the site, hoping that anyone would respond and tell me how to return the part that they had incorrectly shipped me. [redacted] replied to that email, but things only got more frustrating from there.At first, he just sent me a picture of the part diagram from the manual, with a message that sometimes it's hard to tell which part has which number in the drawings. I couldn't believe it. He didn't offer to exchange the part or send me the correct one or do anything else. The entire statement was that sometimes it's hard to figure out what part has what number in the diagrams. What was I supposed to do with that?So I asked what the process was for getting a refund, and he replied that he had scheduled a FedEx tag for the following day at my house. He didn't ask me what my schedule was, or if I would even be able to stay home from work to wait for the pickup. He just scheduled it without asking.He also told me that he'd be glad to send me the low bulb if I could figure out which one it was in the diagram, which again blew me away: I'm the customer. The way it's supposed to work is that I go to the site, select "Low Beam Bulb," and Hendrick Saab sends me that part. The experts at the dealer are supposed to know which part it is. Instead, the response from Saab Parts Cheap was that they didn't know which part it was, but that I could try to figure it out myself.I was very frustrated at that point, so I decided to just stay home from work the next day to wait for the pickup.Well, the FedEx pickup never came. I stayed home from work all day and waited until 8pm and no one ever came. Another screwup from Hendrick Saab and a waste of my time (not to mention the inconvenience of arranging to stay home all day waiting for a pickup). So I asked to just be sent a prepaid label so that I could drop the box off at a FedEx location myself. They sent a label that misspelled my street name, which I then noticed had also been misspelled on the original shipment as well, so I'm lucky to have gotten the part in the first place.Anyway, I got the label and mailed the part back and waited for a refund. Once the part arrived I checked with [redacted] again, and he said he would issue a refund. I checked my credit card site a few days later and found out that the refund was only for $21.92, not the full $31.87 of the purchase. I contacted [redacted] yet again, and he said that shipping was not refundable.That was the last straw. I'm stuck paying for shipping for their mistake?This entire experience was nothing but hassles and mistakes from Hendrick Saab, and after sending me the wrong item they refused to refund the shipping. I could understand if I had ordered the wrong part or had had to return it for some reason on my end, but again: I ordered the correct part and Hendrick Saab sent the wrong thing. In no scenario should I receive anything but a full refund. It was 100% Hendrick's fault, and yet somehow I'm not entitled to a complete refund after a frustrating, tedious, month-long runaround? That kind of policy is mind-blowing to me.Desired SettlementI want a full refund of the $31.87. I can't have the time that they've wasted back, but I definitely deserve the money.Final Consumer Response /[redacted]/After telling Hendrick Saab that I was filing a report with the Revdex.com, they gave me a full refund.

after several calls giving one of their sales persons the stock number [redacted] online msrp $49,638) for the truck my husband was looking at and his trade information, and the amount our finance company had approved us for ($45K), they assured me before driving 2 hours to their dealership they would make it work @ the $45K or really close to it with the incentives they could add taking approx. 20% of the msrp off. When we got there at 9pm last night, the sales person I had spoken with was not there, the sales person I did speak with said there was no way we could get it for $45K that the truck had an additional $19K add ons that was not included in the msrp. That was the first I heard of any additions, the picture on line shows the truck as it was with msrp of $49,638. He never told us a final number, never told us how much they were allowing us on the trade. My husband doesn't handle all the stress of working out the numbers at all, after being assured we would get it, he was very upset and had a few choice words to say to their salesman. I apologized but understand, he was very disappointed and frustrated. He feels like they were playing a game with us lying to get us there hoping to sell us a lesser truck...... I did call this morning and spoke with their regional manager but he was no help only offer the same deal lesser vehicle.Desired SettlementI feel that after 3-4 conversations and being assured before we left home to drive 2 hours, they should honor the verbal representation they gave me on the $45K. Not offer a lower price, less bells and whistles vehicle. The accreditation page on Revdex.com website and their mission statement on their website states how they are advertise honestly, tell the truth, and honor promises but that is not how they have represented themselves to my husband and I. And doesn't reflect well on the dealership as a wholeBusiness Response We acknowledge receipt of the complaint and are investigating further.

I recently purchased a used vehicle from Hendrick Buick GMC in Cary, N.C. On two occasions since the purchase, I discovered that I had been misinformed by the dealership on the condition of my vehicle. One of the issues has the potential to cost me a lot of money to repair. The dealership refuses to pay for the repair even though I was assured by them at the time of the purchase that the vehicle had been thoroughly inspected and approved by their service department prior to my purchase. One act of misinformation could be a mistake or an oversight. Two acts of misinformation shows a pattern of the dealership being dishonest and untrustworthy. If you decide to purchase a vehicle from Hendrick, BEWARE!","neg-2

False Vehicle Advertisement on the window sticker price. I have pictures of an American flag next to the sticker; on the vehicle window sticker- VIN [redacted]XXXXXX Stock #XXXXXX Make GMC Model Sierra *Dealer's Price (Not The Manufacturer's Suggested Retail Price.) *Plus State and Local Taxes, License Fees, Processing Fees or Finance Charges, if any. $41,871.00. This stock number matches the number hanging inside the vehicle. When my husband called and met with the Sales Rep at Hendrick to discuss, he ripped this sticker off the window and stated it was the wrong price. I believe this is false advertisement. Why did they put this sticker on the vehicle window if is the incorrect price? Everything else matches on the vehicle description, VIN number, stock number, model, etc.Desired SettlementWhy does Hendrick place a sticker price on the window to later rip it off stating it is not the correct price when everything else on the sticker matches the vehicle. When shopping for food, clothing, etc., people look at the price and decide base on price listed.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@hendrickauto.comWe apologize for any inconvenience. There was an incorrect addendum for dealer installed options on this particular vehicle that did not have the correct equipment listed. The monroney label was the correct one however. Nothing was intentional on this and was an internal mistake. Please let us know if there is anything we can do to assist. Consumer Response According to the pictures I have, the dealer installed options are listed with a subtotal of $1,041.00. If the monronely label was correct, as mentioned above, then the dealer did not honor the sticker price as posted. Final Business Response The Window Sticker on that vehicle with that VIN is $58250. Then it had additional installed accessories in addition. We do apologize if the addendum was showing an error on this vehicle. With the additional items that would be in addition to the $58250. Sorry for any confusion.

I had an awesome experience with [redacted] at the Cadillac dealership. I emailed him with a pricing question and he emailed me back quickly. When I met him at the dealership he answered all my questions and helped me find the right car. [redacted] was very personable and easy to work with. He went above and beyond to help us out! Thanks [redacted]!!","pos-1

I spoke with a very nice young woman by the name of [redacted] at the Cary location. I could tell she was new, each question required her to ask another sales person, which was fine as we all must learn with experience. After 3-4 conversations with her the price was confirmed on the vehicle my husband was looking at and giving her trade information, stock number to insure she was looking at the right truck, and giving her the amount we had been approved for by our financial she assured us she was told we would be able to work the deal out for the amount she was given and made her aware we were driving 2 hours with kids to get the vehicle. we drove 2 hours to find out [redacted] was not there, and being told that the specific vehicle we had given her the stock number for we could not get. That it had $19K worth additional and that the additions were not included in the MSRP they show online, with a picture of the truck as is with all additions. After going online and reading the missions statement for the dealership I chose to call and talk with a manager. Unfortunately they DO NOT stand behind their mission statement at all, after speaking with the "Regional Manager, [redacted]" explaining everything that happened being lied too apparently is a part of their sales scam. he only offered to find another truck with less bells and whistles. I am really not even sure if "[redacted]" was really the regional manager to be honest, I am totally unsatisfied with misrepresentation, especially after calling to confirm before making the trip. Very negative reflection on the dealership! I wanted to warn other consumers.","neg-1

Hendrick Buick-GMC-Cadillac's service center makes false promises. I brought in my '95 Oldsmobile Aurora for a diagnostic test on the 'check engine' light and to fix a leak in the fuel line. The two main reasons I chose them for service was because of the capability to properly read the computer codes, and the agreement to provide a loaner car while mine was being worked on. (The fuel rail needed replacement and the speedometer part, attached to the transmission, needed replacement.) As the repairs progressed, I was told they replaced the battery, for it was fried, and that the starter was no longer working. (I had the battery replaced two months prior by another reputable nationwide auto shop.) They priced the starter out, and rather than paying for the part, I asked them to use the brand new, in the box, starter I had in my trunk. They proceeded to use it for the replacement and charge me for the entire part.Upon those parts being replaced, I was then informed that my engine had seized up, later told hydro-locked, by gasoline directly into the bay. Upon inquiring as to how the fuel line was replaced, I was told it was the entire rail, and that it was replaced with live fuel still flowing. (No effort to stop, plug, drain, or otherwise inhibit the flow of fuel was put forth.)The engine apparently had gas in the seventh cylinder and it appeared on its own accord. I drove my vehicle to the service center with no knock in the engine or any problem, and now there is a knock and no responsibility is being taken.To add insult to injury, the loaner car, provided by [redacted] and paid for by Hendrick, was reported as stolen and recaptured by [redacted] after Hendrick denied all responsibility to pay for it. My car is not fixed and is not being worked on.As it stands currently, Hendrick has possession of my vehicle, and only mode of transportation, has reported the car I was driving as stolen, destroyed my engine, and are denying any responsibility.Product_Or_Service: Car repairDesired SettlementThis can be either a refund or a replacement.I need one of two options to happen. The first option is a straight forward fix of my car. The engine needs to be replaced with the Jasper engine that they quoted me on and all cost for that, the battery, the loaner car, and any ensuing damages will be covered by them. The second option is a refund. All the repairs done on the vehicle will have the cost written off. My car will be totaled and the value of my car, pre incident, will be given to me.Business Response /[redacted]/Re: Revdex.com Case # XXXXXXXXOwner brought his 1995 Oldsmobile Aurora to our repair facility on 10/7/13. Owner stated vehicle has very bad gas smell and the check engine light is on. The owner got into an [redacted] rental vehicle so we could do proper diagnosing. Our technician, on taking the vehicle into the shop, discovered the Aurora had a very large gas leak. It was turned off immediately for safety reasons and to analyze the cause. Technician found the fuel leak was dumping raw gasoline on top of the engine, a major fire hazard. The technician was very surprised that the owner literally drove the vehicle in with that condition present. We informed the owner the first thing that needed to be done was replace the fuel rail and #7 injector before continuing to diagnose the reason for the check engine light. The reason for replacing the rail was the very large fuel leak and for the injector due to it was misfiring. Owner authorized the fuel rail replacement and the #7 fuel injector by phone consent. After installing the fuel rail and the injector we started the engine and heard a noise coming from the engine itself. The owner's original #7 injector leaked excessive amounts of fuel into #7 cylinder, which caused a hydrostatic lock. We feel the hydrostatic lock caused the starter to break, which bent #7 rod. This owner was in an [redacted] rental car for over 40 days. We attempted to contact owner repeatedly. [redacted] also tried to reach this person. We were trying to get a commitment from the owner for the repairs and to get the rental car returned. After many days of delay, the owner called us and told the advisor he wanted a new engine installed in his car. Again, we attempted to contact owner after his request for a new engine to get a deposit for the engine replacement. Again, it is many days after multiple calls from us and [redacted] before owner calls us back. He stated he would come in and give a deposit on the new engine installation. Owner never came in to make the deposit. On 11/20/13 I informed [redacted] that we would no longer pay for the rental as of that day and owner would henceforth be responsible for all charges from 11/20/13 onward. [redacted] called the owner repeatedly to get the car returned but he never returned their call. [redacted] retrieved the rental vehicle by literally blocking it in when found in a parking lot. They literally had to follow him to locate this rental car as owner would not return calls requesting he return their rental vehicle. At no time was this vehicle reported stolen. Owner is requesting we either put an engine in his car for no charge or give him the value of the car in the condition it was when dropped off at our repair facility on 10/7/13. Owner's vehicle is an 18 year old car with 138,392 miles. It had little value when he left it on 10/17/13. To get fair value for this vehicle we checked [redacted] for what like vehicles were selling for. I have a printed report if you would need it. [redacted] shows a like vehicle to be valued at $400 without needing a $2100 fuel leak repair. At this time we have paid for $1,540 worth of rental car fees and a repair bill of $2100 (work done after he gave phone authorization but not paid for by owner).At this point in time we are requesting he bring us title to the vehicle so that we may then dispose of this vehicle. When he does this we will waive all the aforementioned expenses that have been incurred, totaling $3640. Or we will remove the parts installed and we will still waive expenses incurred. If we remove these parts this car will not be operable and the owner can tow the car away at the owner's expense. Final Consumer Response /[redacted]/(The consumer indicated he/she ACCEPTED the response from the business.)Hendrick released my vehicle to me and I have accepted it as returned. The engine is not fixed, however the vehicle is in a safe condition and no further damage seems apparent. While this was not the resolution I asked for, it is a satisfactory resolution given the circumstances.Final Business Response /[redacted]/The facility and owner of vehicle have mutually resolved this issue. Owner has retrieved his vehicle from our property.

false advertisement of services 12 NOVEMBER, 2015 I went online to Hendricks Buick Cadillac website to schedule an appointment for an oil change and tire rotation, which there site was advertising a special for the price of 39.95, I then went through all the appropriate steps to purchase this advertised procedure and amount, and received a confirmation date for this service to be performed on 13 NOVEMBER, 2015 at 2.00PM and all services to be expected to be done as advertised for the aforementioned amount of 39.95 was understood and assumed between Hendricks Buick Cadillac and myself was agreed, based on the advertised amount. However, on 13 November, I instructed my spose [redacted], to take my vehicle to Hendricks Buick Cadillac, on the date scheduled, and have the dealership to perform the advertised service that was agreed upon, since her place of employment was relatively close to the dealership, which she did, and upon completion of the service, the agreed upon price that was due was incredibly different as advertised, of the monetary value of 61.41 dollars. Obviously, I was perplexed to say the least, of the vastly difference in price, and contacted [redacted] the service advisor, whom was the consultant contact person for this transaction, and informed him at that time, of my issue as it related to the advertisement. Mr. [redacted] informed me at the time on the telephone, that, yes, the service that I requested was for the advertised amount, that however, since we didn't print the advertised page off there website page, that the service I expected for the advertised amount was voided, and that if I had an issue with the service beyond this point, that he could direct the phone call to the service manager (Mr. [redacted] I could hold on while he contact him, and advise him (Mr. [redacted] of my issue, which I stated to mr. [redacted] that I would hold, so after about 30 seconds, Mr. [redacted] came back on the phone and stated that he has Mr. [redacted] on the other end, and he will be glad to discuss the difference in amounts to me further. Well, when I was transferred over to Mr. [redacted] line, the phone ranged about 3 times and Mr. [redacted] message line came over the line, and I was instructed to leave a message, which I did, along with all my contact information. As of yet, no one has contacted me to clear up this issue, nor do I have the confidence that they will, due to the calloused and inept conversation, that I had earlier with Mr. [redacted] the service advisor.Desired Settlementsend me a refund, in the amount of the paid difference by check. to the address of [redacted] Knightdale NC, XXXXX and an exclusive apology from Mr. [redacted]Business Response /[redacted]/Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@hendrickauto.comWe will be glad to reimbusre the difference of what was charged as to what was advertised.