Hendrick Chevrolet Buick GMC Cadillac Southpoint

I was in an accident in march of The repairs included front end repairs and Hendricks collision repaired my vehicle for pick up on April 8, In June my A/C went out, the Cary location repaired the a/c by replacing several parts upon pick up my turning signal was no longer working I called the rep [redacted] from the parking lot and told him that I would have to return b/c I was late for an appointment He scheduled me to return regarding the turn signal; I returned a week later to be told that it was a module and that I needed to pay another copay for the warranty Being upset I took my vehicle to the South Point location they ordered the module and found out that it was not the module but a screw had gone through a wireBefore the diagnosis I waited an entire day for a call from the dealership and finally was given the ok to pick up a rental Upon pick up for the rental there was not one available After driving a few miles from picking up my vehicle after this repair my tire light came on I emailed the agent [redacted] whom wanted me to schedule yet another appointment; I declined b/c I have to work October 7th my left headlight had moisture and the low/high beam light was outI thought the issue came from the service tech trying to find the previous light issue or from my front end accidentI took the vehicle to the South Point location; upon making my appointment I asked if my vehicle would sit there all day or if it would be looked at once I dropped it off because of my experience in the past The agent told me that my vehicle should never sit all day and apologized for the experience that I had in the past Upon dropping the vehicle off at 7:30am I was asked when I needed my vehicle back, I told them no later than 1:b/c I had a 1:appointment The shuttle dropped me off and by 11:15am I had not received a call from the dealership, I called and left [redacted] a message at 11:15am I have not received a call back I called back AGAIN at 12:and she told me that her supervisor [redacted] was waiting on documentation from my last visit b/c they did not work on that light during the previous visit She transferred me to his voicemail; I NEVER received a return callI called [redacted] another supervisor and left a message with no return callShe called me back and asked if he called me back which he had not she said that she could not authorize comp work to be done to the vehicle until he responded and that he would not respondThe repairs would cost over $and was not covered under the warrantyI told her to have the shuttle come get me so that I could pick up the vehicle When I arrived [redacted] told me that she still had no response from either manager [redacted] nor *** I called [redacted] as well and to this day have not received a return call from either manager/supervisor I submitted an online request for the general manager to respond and I have yet to receive a response Although [redacted] knew that I was on the way to pick up my vehicle I had to wait minutes before the vehicle was brought to me I spent 43K with Rick Hendricks and have not had any type of satisfied service to my vehicle nor customer service After doing back ground check online I see that this is a rather common issue with the SRX and should be a recall For there to be a common $issue on a vehicle is not a reasonable repair When attempting to trade this vehicle in it is rather difficult since the headlight is out which is affecting the trade in value

I was in an accident in march of 2015. The repairs included front end repairs and Hendricks collision repaired my vehicle for pick up on April 8, 2015. In June my A/C went out, the Cary location repaired the a/c by replacing several parts upon pick up my turning signal was no longer working. I called the rep [redacted] from the parking lot and told him that I would have to return b/c I was late for an appointment. He scheduled me to return regarding the turn signal; I returned a week later to be told that it was a module and that I needed to pay another copay for the warranty. Being upset I took my vehicle to the South Point location they ordered the module and found out that it was not the module but a screw had gone through a wire. Before the diagnosis I waited an entire day for a call from the dealership and finally was given the ok to pick up a rental. Upon pick up for the rental there was not one available. After driving a few miles from picking up my vehicle after this repair my tire light came on. I emailed the agent [redacted] whom wanted me to schedule yet another appointment; I declined b/c I have to work. October 7th my left headlight had moisture and the low/high beam light was out. I thought the issue came from the service tech trying to find the previous light issue or from my front end accident. I took the vehicle to the South Point location; upon making my appointment I asked if my vehicle would sit there all day or if it would be looked at once I dropped it off because of my experience in the past. The agent told me that my vehicle should never sit all day and apologized for the experience that I had in the past. Upon dropping the vehicle off at 7:30am I was asked when I needed my vehicle back, I told them no later than 1:00 b/c I had a 1:30 appointment. The shuttle dropped me off and by 11:15am I had not received a call from the dealership, I called and left [redacted] a message at 11:15am I have not received a call back. I called back AGAIN at 12:55 and she told me that her supervisor [redacted] was waiting on documentation from my last visit b/c they did not work on that light during the previous visit. She transferred me to his voicemail; I NEVER received a return call. I called [redacted] another supervisor and left a message with no return call. She called me back and asked if he called me back which he had not she said that she could not authorize comp work to be done to the vehicle until he responded and that he would not respond. The repairs would cost over $1400 and was not covered under the warranty. I told her to have the shuttle come get me so that I could pick up the vehicle.

When I arrived [redacted] told me that she still had no response from either manager [redacted] nor [redacted]. I called [redacted] as well and to this day have not received a return call from either manager/supervisor. I submitted an online request for the general manager to respond and I have yet to receive a response. Although [redacted] knew that I was on the way to pick up my vehicle I had to wait 7 minutes before the vehicle was brought to me.

I spent 43K with Rick Hendricks and have not had any type of satisfied service to my vehicle nor customer service.

After doing back ground check online I see that this is a rather common issue with the SRX and should be a recall. For there to be a common $1400 issue on a vehicle is not a reasonable repair. When attempting to trade this vehicle in it is rather difficult since the headlight is out which is affecting the trade in value.

I was in an accident in march of 2015. The repairs included front end repairs and Hendricks collision repaired my vehicle for pick up on April 8, 2015. In June my A/C went out, the Cary location repaired the a/c by replacing several parts upon pick up my turning signal was no longer working. I called the rep [redacted] from the parking lot and told him that I would have to return b/c I was late for an appointment. He scheduled me to return regarding the turn signal; I returned a week later to be told that it was a module and that I needed to pay another copay for the warranty. Being upset I took my vehicle to the South Point location they ordered the module and found out that it was not the module but a screw had gone through a wire. Before the diagnosis I waited an entire day for a call from the dealership and finally was given the ok to pick up a rental. Upon pick up for the rental there was not one available. After driving a few miles from picking up my vehicle after this repair my tire light came on. I emailed the agent [redacted] whom wanted me to schedule yet another appointment; I declined b/c I have to work. October 7th my left headlight had moisture and the low/high beam light was out. I thought the issue came from the service tech trying to find the previous light issue or from my front end accident. I took the vehicle to the South Point location; upon making my appointment I asked if my vehicle would sit there all day or if it would be looked at once I dropped it off because of my experience in the past. The agent told me that my vehicle should never sit all day and apologized for the experience that I had in the past. Upon dropping the vehicle off at 7:30am I was asked when I needed my vehicle back, I told them no later than 1:00 b/c I had a 1:30 appointment. The shuttle dropped me off and by 11:15am I had not received a call from the dealership, I called and left [redacted] a message at 11:15am I have not received a call back. I called back AGAIN at 12:55 and she told me that her supervisor [redacted] was waiting on documentation from my last visit b/c they did not work on that light during the previous visit. She transferred me to his voicemail; I NEVER received a return call. I called [redacted] another supervisor and left a message with no return call. She called me back and asked if he called me back which he had not she said that she could not authorize comp work to be done to the vehicle until he responded and that he would not respond. The repairs would cost over $1400 and was not covered under the warranty. I told her to have the shuttle come get me so that I could pick up the vehicle.
When I arrived [redacted] told me that she still had no response from either manager [redacted] nor [redacted]. I called [redacted] as well and to this day have not received a return call from either manager/supervisor. I submitted an online request for the general manager to respond and I have yet to receive a response. Although [redacted] knew that I was on the way to pick up my vehicle I had to wait 7 minutes before the vehicle was brought to me.
I spent 43K with Rick Hendricks and have not had any type of satisfied service to my vehicle nor customer service.
After doing back ground check online I see that this is a rather common issue with the SRX and should be a recall. For there to be a common $1400 issue on a vehicle is not a reasonable repair. When attempting to trade this vehicle in it is rather difficult since the headlight is out which is affecting the trade in value.

Issues with the recall on a chevy cobalt and trying to get a rental car I own a 07 chevy cobalt which has a recall on the ignition swithch that we have waited over 2 months to have fixed which they say they don't have the parts yet to fix it, the car is not safe to drive and it belongs to my 18 yr old daughter so I was told to take the car to them and I would receive a rental car from them after being there for 2 hours I could not receive a rental car because my daughter was under the age of 21 and was told to give her my car to drive and I drive the rental which I disagreed on this is her car that she has had for 3 yrs now and not her fault nor mine the car has a recall on it, I tried to talk with the service manager and that got me no where as he was very rude and not helpful so I then proceeded to call the main headquarters at GM and spoke with a [redacted] and [redacted] who was going to call me back and never did so I called them again and got no help from them nor would anyone there allow me to speak with [redacted] whom I had been talking with about the car. So my daughter at only 18 yrs old is driving a car that is not safe and I have been denied her a rental because of her age, this makes no sense to me since 13 people have already been killed due to this recall, I would really appreciate it if someone could help me with this.Desired SettlementThe only thing I am asking is for my daughter to have a safe car to drive until hers is in the shop to be repairedBusiness Response /[redacted]/Contact Name and Title: [redacted], General ManContact Phone: XXX-XXX-XXXXContact Email: [redacted]@HendrickAuto.comSeveral of our staff members have spoken to this customer. All customers that bring their vehicles in on the specified recall, do qualify for a free of charge courtesy loaner vehicle while their vehicle is being serviced for the recall. The stipulations for the courtesy loaner vehicle requires the customer to have provable, active, full coverage automobile insurance, that is transferable to the loaner vehicle. After the General Manager spoke to this customer, it appears that the onsite rental company did not explain this clearly to the customer. This seems to be where the confusion, and frustration started with this customer. This issue has since been resolved, and the customer understands the policy. The customer has stated to the General Manager, that they do have qualifying insurance, and will make arrangements to bring their vehicle in, and pick up a courtesy loaner vehicle. This customer now has the General Managers contact info incase any future complications arise. We apologize for the miscommunication and inconveniences. Our number one priority is customer satisfaction.

I found a truck on line for sale $40,000 and when I went into the dealer ship they told me the truck was $59,000I located the truck on hendrick of durham website on Saturday April 5,2014 it was a gmc Sierra 2014 1500 sle 4wd crew cab lifted for online price of $40,721 the price listed on the truck was $48,315 and they told me it was going to be $11,000 more added to price due to the life where on the internet it does not state that at all Desired SettlementI want to get be able to purchase the truck for advertised price Business Response /[redacted]/We are very regretful that this situation transpired. Anytime that there is a discrepancy in pricing, it is very agitating to the consumer and the dealership. Therefore, we try very hard to prevent these discrepancies. The vehicle that is being referenced in this complaint is a truck that was only a few days old in our inventory, and had very expensive and extensive upgrades. It was located on our holding lot, and had not yet been placed on our retail lot. However, General Motors automatically places the vehicles on our website as soon as they are delivered to the dealership. Normally that is not an issue, because General Motors typically does not price the vehicles with any discount amounts. We price them ourselves. Unfortunately, on April 5th, when this vehicle was viewed by the customer, it was priced by General Motors, due to the promotion that they were running, the "Open House Event". This is a promotion that allows any consumer to purchase for what is called the GM Supplier price, a largely discounted price. When General Motors has this promotion it automatically prices all of the vehicles on our website at the standard "GM Supplier price", with no consideration of accessories, conversions, or added equipment of any kind. We then have to manually update the pricing with the accessories, conversions, or added equipment included. With this truck being so fresh in our inventory, the updated pricing on our websites had not yet been completed. There are disclaimers on all of our websites, and mobile sites that address this issue, should it arise. The reason for these disclaimers, are to overlap any mistakes, or logistical problems that may occur in our online pricing. I can provide screen shot of these disclosures, if requested. This was not a malicious attempt to bring a customer in on a false price. We do not believe in doing business in that manner. We sincerely apologize for any inconveniences, confusion, or frustration that this has caused. We are very grateful for each and every customer that we do business with, as well as any customer that gives us an opportunity to earn their business. Customer satisfaction and reputation are a second to none priority for our organization. We hope that this customer will accept our apology, and that the explanation of this occurrence will bring back our credibility and trustworthiness. I will also extend an offer to this customer to sale this truck for our dealership cost, with no profit mark up at all. This is a gesture to show our regret for their dissatisfaction and to restore their faith in our company. The customer can contact me directly for pricing, and I will personally make sure that they are well taken care of.

I was in an accident in march of 2015. The repairs included front end repairs and Hendricks collision repaired my vehicle for pick up on April 8, 2015. In June my A/C went out, the Cary location repaired the a/c by replacing several parts upon pick up my turning signal was no longer working. I called the rep [redacted] from the parking lot and told him that I would have to return b/c I was late for an appointment. He scheduled me to return regarding the turn signal; I returned a week later to be told that it was a module and that I needed to pay another copay for the warranty. Being upset I took my vehicle to the South Point location they ordered the module and found out that it was not the module but a screw had gone through a wire. Before the diagnosis I waited an entire day for a call from the dealership and finally was given the ok to pick up a rental. Upon pick up for the rental there was not one available. After driving a few miles from picking up my vehicle after this repair my tire light came on. I emailed the agent [redacted] whom wanted me to schedule yet another appointment; I declined b/c I have to work. October 7th my left headlight had moisture and the low/high beam light was out. I thought the issue came from the service tech trying to find the previous light issue or from my front end accident. I took the vehicle to the South Point location; upon making my appointment I asked if my vehicle would sit there all day or if it would be looked at once I dropped it off because of my experience in the past. The agent told me that my vehicle should never sit all day and apologized for the experience that I had in the past. Upon dropping the vehicle off at 7:30am I was asked when I needed my vehicle back, I told them no later than 1:00 b/c I had a 1:30 appointment. The shuttle dropped me off and by 11:15am I had not received a call from the dealership, I called and left [redacted] a message at 11:15am I have not received a call back. I called back AGAIN at 12:55 and she told me that her supervisor [redacted] was waiting on documentation from my last visit b/c they did not work on that light during the previous visit. She transferred me to his voicemail; I NEVER received a return call. I called [redacted] another supervisor and left a message with no return call. She called me back and asked if he called me back which he had not she said that she could not authorize comp work to be done to the vehicle until he responded and that he would not respond. The repairs would cost over $1400 and was not covered under the warranty. I told her to have the shuttle come get me so that I could pick up the vehicle.
When I arrived [redacted] told me that she still had no response from either manager [redacted] nor [redacted]. I called [redacted] as well and to this day have not received a return call from either manager/supervisor. I submitted an online request for the general manager to respond and I have yet to receive a response. Although [redacted] knew that I was on the way to pick up my vehicle I had to wait 7 minutes before the vehicle was brought to me.
I spent 43K with Rick Hendricks and have not had any type of satisfied service to my vehicle nor customer service.
After doing back ground check online I see that this is a rather common issue with the SRX and should be a recall. For there to be a common $1400 issue on a vehicle is not a reasonable repair. When attempting to trade this vehicle in it is rather difficult since the headlight is out which is affecting the trade in value.","neg-1

I am due $15700 from Hendrick Chevrolet as part of a trade-in deal. I was supposed to receive this money within 10 days of deal (deal was June 30). My son and I leased a 2016 Colorado truck and as part of the deal we traded in a 2015 Lexus IS350. Thus, we were due $15700 from Hendrick Chevrolet as part of the deal. The deal was done on June 30 and we were told the check would be mailed within 10 days. It is now July 23 (24 days past the deal) and no check has arrived. I have contacted the salesperson who has no clue where the check is and does not care. I am due this money and would like it recovered ASAP.Desired SettlementI want my check for $15700 ASAP. Hendrick has collected enough interest on it.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@HendrickAuto.comWe received this Revdex.com complaint on 07/25/2016, we issued the check in reference on 07/25/2016, and we contacted Ms. [redacted] on 07/25/2016 to inform her that the check has been issued. We offered to mail, overnight, bring the check to her, or to hold for pickup in person. Ms. [redacted] preference is to stop by the dealership on 07/26/2016 to retrieve the check in person. I believe that we miscommunicated with Ms. [redacted] on the expected time frame for issuing the check, and we sincerely apologize for any inconveniences that we have caused. Please contact me if you have any additional, questions, concerns, or comments. Consumer Response I picked up the check at the dealership. Case is now closed.

They sold us a car through another location. Each location LIED about a car we placed a deposit on and financed.2015 Chevy Suburban LTVin: [redacted]XXXXXXI went to Hendrick Chevy Cary dealership. I purchased a 2015 Chevy Suburban that is listed above. The Suburban was at their Durham Southpoint Location. I placed a $500 deposit on the vehicle and was provided a bill of sale on the vehicle on 4/2/16 for just under $52,000. We were financing through the State Employees Credit Union so we had to wait until Monday to do the paperwork (writing of the check). My husband went to the bank and we completed all the paperwork for THAT Suburban. My husband and I had multiple phone contacts with [redacted] on Monday 4/4/16 (our sales associate), prior to going to the bank and while at the bank. She even quoted us on a DVD player in the Suburban. We completed the paper work at the bank and were about to sign, and I called [redacted] about who we need to send the check and to set a time to pick up the Suburban. [redacted] stated the Suburban had been stolen from Durham. She stated they were trying to find another vehicle matching the Suburban that was "stolen" for that price. She even stated that there was a 2016 Suburban we were previously negotiating to the price they gave us for the new 2015 Suburban. She then called back and stated if we paid about $7,000 more that she could place us in the Suburban on the lot she just promised she could get down. I contacted the Durham location about the "stolen" Suburban, they stated that I needed to refer all questions to the Cary location and stated "if they said it was stolen then it is stolen". My husband called the Durham location asking to test drive the Suburban, they stated he could and that they were pulling it around now. My husband stated he was coming from New Bern and to please make sure it was available. They PROMISED it was there. After my husband confronted the dealer in Durham about the fact that the Suburban was OURS they stated the vehicle had been "totaled".I have had multiple people call the location at Hendrick Chevrolet of Southpoint and to schedule test drive with the "stolen" and "totaled" Suburban. They took the appointments for our Suburban. The dealership took the money for deposit and promised the vehicle to us then when they were required to deliver they made up multiple excuses. NO ONE IS TELLING THE TRUTH, which is disturbing. We chose this dealer because they were reputable, but the vehicle isn't even report as stolen.Hendrick in Cary stated they would NOT honor the price and would not provide a vehicle for the price they promised or the vehicle they sold, and no one has given us a clear answer and still are scheduling test drives for the Suburban that does not exist. In fact the Suburban is still listed on their website.Desired SettlementI want the vehicle that I financed, or a comparable. I also want the vehicle taken off their website that they are falsely advertising and taking money for. I also have an inquiry on my credit for a vehicle I was financing, that never happened. Which effected my credit score, I don't know if anything can be done in reference to that.I also want the truth.Business Response Contact Name and Title: [redacted], Gneral ManaContact Phone: XXX-XXX-XXXXContact Email: [redacted]@HendrickAuto.comThis has been a very confusing scenario and it is very understandable that the customer has sincere concerns and questions about the facts. This vehicle was indeed stolen from our dealership in Southpoint/Durham. The insurance company eventually recovered the vehicle from a law enforcement agency who found it in Florida. However due to the extended amount of time that it took to locate and recover the vehicle, we had already filed a total loss claim with our insurance company. The insurance company settled the claim with our dealership, and later after they recovered the vehicle they disposed of it as a "total loss" vehicle. Unfortunately, we are still waiting on payment from our insurance company, thus being the reason that this vehicle has continued to show up in our inventory and on our website. Because we have not been paid by the insurance company the vehicle continues to show up as in our inventory on our website, due to it being an electronic feed that is automatic. Now that we have identified this I will have it manually removed from our online listings today. It is my assumptions that the customer has been given mixed information on this vehicle from Southpoint because our staff was probably confused about the difference between stolen and totaled due to the terminology of "total loss", some of our staff may have perceived "total loss"as the vehicle was in an accident or damaged. Also, our staff was likely confused and initially stated that the vehicle was available because it was showing on our site, they all know that once a vehicle is sold that it is removed from our site via an automatic electronic feed, therefore when someone called in and inquired about its availability or a test drive they checked our site, saw that it was there, and initially stated that it was available for sell &/or test drive. I cannot speak for our Cary locations, but I hope this clarifies the confusion from the Southpoint location. I sincerely apologize for any inconveniences or confusion that our store or staff have caused, it was not our intention. I have included my direct contact info with this response and would be glad to answer any further questions or concerns. Again, I apologize on behalf of our dealership and staff.Consumer Response [redacted]This was my response to the Cary location, I know Southpoint did not play a role in the renegotiation, taking our deposit[redacted]We want nothing more than for you all to seriously re-evaluate your program to check your inventory, because apparently it is lacking. We initially went up to test drive a Tahoe when [redacted] called and scheduled a test drive appointment, we scheduled on Tuesday or Wed. for a Saturday test drive. When we get there the vehicle wasn't even there, it was in Concord. Also we recieved a notification from my bank that my credit was run on Saturday and Monday (the day you informed us the vehicle was stolen). The first was Experian and the Monday one was Transunion. Why would you run my credit again if the vehicle was stolen and we were financing with State Employees Credit Union??? I am sure it was a lack of communication from finance and Sales. Also whenever we were told about the car being stolen [redacted] said she was "confident" that the other Suburban we were interested in could be done at the same price. Then calls back and informs us that the price could only drop about $400.00, seriously? I mean that is at least $6000 or $7000 more than what we were purchasing our promised Suburban, but that is considered working with us?? We are completely beyond frustrated because we had a $52000.00 check, multiple inquiries on our credit, multiple stories to what happened with the car, and everyone had a severe lack of communication and dealing with the situation. I would of thought you all would have liked to work a price on a comparable vehicle, since the error was on you all and not us, but that never happened. I expected a lot more from such a reputable dealer that is why we drove 2 hours to test drive a vehicle that wasn't even there, then bought a vehicle that didn't even exist. Also you say there was no way to know the vehicle wasn't available at the time is simply not true. Before you took our money you should have called your other location, have them walk the lot, look at the vehicle, and had that communication and verification. The Cary location failed us and the Southpoint location failed us. So yes there was a way to know if it was there, it is called looking. If you sell someone a $65,000 car you should make sure it is in your inventory. Now my credit shows all these inquiries for something we don't have and that was never an option because the car was GONE FOR 8 Weeks. But it is still on the website. Yes I filed complaints with anyone who would listen because you said it was stolen, they said it was totalled, and yet they are still making appointments to test drive it AFTER 4/4/16. But then to top it off last night Southpoint told us they can't test drive the vehicle because sale is pending. 3 stories. All we asked was for the truth and for you all to work on a comparable vehicle and we were the ones screwed over at the end and we still are. You all are out nothing and how is that fair that my husband and I spent our time, money, and stress for this? It is insulting. It really is sad because when we were there Saturday you treated my 6 year old son, who is special needs, amazingly. You all bent over backwards to make sure he had coloring books, ice cream, and entertainment, which made me feel really good about our transaction. That is another reason why this whole thing sucks because customer service towards my son was awesome, but then all this happened. I promise if you all came through on the deal you would of had a customer for life, but this whole sitaution is like a nightmare where you all are making us feel like somehow we were wrong. There is nothing you all can do to remedy this, not unless you can somehow take off the inquiries against my credit and contact the credit bureau to see what you can do.

When we purchased our vehicle a year ago we were talked into purchasing for 199 for oil changes. We have had two oil changes since we purchased our vWe haved moved to Ocala, FL. We asked when we purchased the vehicle, What if we move out of the area. They said we could ask for a partial refund. We have had two oil changes since we purchased the vehicle. Our vehicle has low mileage on it. We own another vehicle that we drive most of the time. We have such low mileage that we would have gotten at least 2 more oil changes before the deal expired. We figured we had only used half of the $199. We figured we were due half of the $199. We have ripped off. We were only refunded $25.00. Desired SettlementWe want the remaining $75.00 that is due us.Business Response /[redacted]/Mr. [redacted], I apologize on behalf of our dealership for the miscommunications and inconveniences. I'm not sure why the proration amount was for only $25.00, however we will have a $75.00 check sent to your Ocala, Fl. address right away. Please contact me if you need any further assistance. Thank you for your business.[redacted], XXX-XXX-XXXX