Purchasing from Hendrick was a terrible experience despite the fact that the vehicle (Dodge Durango R/T) is a GREAT SUV I would never purchase from this dealership again (or any Hendrick dealership)
Short summary the dealership sales staff was really slow, pushy about extended warranty and financing that I didn't need, and incompetentBonus, Hendrick didn't issue my title in a timely fashion, and then, on paper, STOLE MY CAR without any notice, and was completely unable to fix the situation that they created, and stopped contacting me when they couldn't resolve the issue
Since I live out of state, I called and pre-negotiated the price, and put down a $'hold guarantee' payment I had check in hand and no need to finance, and didn't have a trade-in Despite this, once I arrived at Hendrick, it took THREE HOURS to finalize the sale I was swapped from person to person, with each trying to sell me an extended warranty, oil changes (I live FIVE HOURS from the dealership, which they knew), and financing After paperwork was finalized, I had to wait while the dealership supposedly added gas, cleaned the vehicle, etc(I had put down $days earlier why wasn't this already done, or done while I was doing paperwork?) Then, they wanted to take my picture in front of my new car Fine, anything just to get finished and out of there During this time, no one took the time to show me the features of the vehicle
After three hours, I was ready to leave I drove for less than minutes, at which point, the low fuel light came on The dealership supposedly added gallons of gas before I left, and I had only driven a few miles The low fuel light comes on when there are - gallons in the tank There is no way gallons of gas was added I stopped, took several minutes to figure out where the fuel door switch was, fueled up and drove home
days later, I still hadn't received my tag or title The temporary tag is about to expire, and NC doesn't re-issue temporary tags I called Hendrick, and they asked me to call back days before expiration if I hadn't received anything yet Thursday came and still no registration I contacted Hendrick again, and they told me that it could take another MONTH, but I could drive with an expired temporary tag After speaking with an associate at my local DMV office (who said NO), I called Hendrick back and they agreed to send me the title directly, rather than sending it to the central DMV office I received the NC title, plus paperwork, on Monday (I had an expired temporary tag at this point)
The very nice lady at the local DMV processed the paperwork and gave me my tags and my Virginia title, after charging me five dollars that the dealership didn't include in the title fees (oversize vehicle) Everything worked out, I was done with Hendrick Or so I thought
months later, I received the VA personal property tax forms, and the Durango was NOT listed I added it as a wriand returned the form A few days later, I got a call from the tax office to let me know that they were adding my vehicle to the tax forms, but that, according to the Virginia DMV, my vehicle had been SOLD BACK to the dealership
According to the VA DMV, the title to my Durango was now held by the dealership, and there was nothing they could do I would have to contact the NC DMV to have them cancel the other title I spent three months going back and forth between the VA DMV, NC DMV, and Hendrick to resolve the issue, and Lisa at Hendrick stopped calling me back weeks before I was able to get this resolved
I was afraid to post this review Maybe Hendrick will decide to steal my title again
Purchasing from Hendrick was a terrible experience despite the fact that the vehicle (Dodge Durango R/T) is a GREAT SUV I would never purchase from this dealership again (or any Hendrick dealership)
Short summary the dealership sales staff was really slow, pushy about extended warranty and financing that I didn't need, and incompetentBonus, Hendrick didn't issue my title in a timely fashion, and then, on paper, STOLE MY CAR without any notice, and was completely unable to fix the situation that they created, and stopped contacting me when they couldn't resolve the issue
Since I live out of state, I called and pre-negotiated the price, and put down a $'hold guarantee' payment I had check in hand and no need to finance, and didn't have a trade-in Despite this, once I arrived at Hendrick, it took THREE HOURS to finalize the sale I was swapped from person to person, with each trying to sell me an extended warranty, oil changes (I live FIVE HOURS from the dealership, which they knew), and financing After paperwork was finalized, I had to wait while the dealership supposedly added gas, cleaned the vehicle, etc(I had put down $days earlier why wasn't this already done, or done while I was doing paperwork?) Then, they wanted to take my picture in front of my new car Fine, anything just to get finished and out of there During this time, no one took the time to show me the features of the vehicle
After three hours, I was ready to leave I drove for less than minutes, at which point, the low fuel light came on The dealership supposedly added gallons of gas before I left, and I had only driven a few miles The low fuel light comes on when there are - gallons in the tank There is no way gallons of gas was added I stopped, took several minutes to figure out where the fuel door switch was, fueled up and drove home
days later, I still hadn't received my tag or title The temporary tag is about to expire, and NC doesn't re-issue temporary tags I called Hendrick, and they asked me to call back days before expiration if I hadn't received anything yet Thursday came and still no registration I contacted Hendrick again, and they told me that it could take another MONTH, but I could drive with an expired temporary tag After speaking with an associate at my local DMV office (who said NO), I called Hendrick back and they agreed to send me the title directly, rather than sending it to the central DMV office I received the NC title, plus paperwork, on Monday (I had an expired temporary tag at this point)
The very nice lady at the local DMV processed the paperwork and gave me my tags and my Virginia title, after charging me five dollars that the dealership didn't include in the title fees (oversize vehicle) Everything worked out, I was done with Hendrick Or so I thought
months later, I received the VA personal property tax forms, and the Durango was NOT listed I added it as a wriand returned the form A few days later, I got a call from the tax office to let me know that they were adding my vehicle to the tax forms, but that, according to the Virginia DMV, my vehicle had been SOLD BACK to the dealership
According to the VA DMV, the title to my Durango was now held by the dealership, and there was nothing they could do I would have to contact the NC DMV to have them cancel the other title I spent three months going back and forth between the VA DMV, NC DMV, and Hendrick to resolve the issue, and Lisa at Hendrick stopped calling me back weeks before I was able to get this resolved
I was afraid to post this review Maybe Hendrick will decide to steal my title again