Hendrick Toyota Scion Apex

I emailed this dealership to inquire about a 2017 [redacted] , got linked up with [redacted], was quoted a specific price (a very small discount, which is fine) prior to visiting the dealership, I asked him specifically if they would negotiate the price of the truck if I came in to his dealership (dealers dont neg over the phone) he said (to be fair using his exact words) he would use my presence as leverage with his managers to get a discount. OK fair enough that means ill prob got a small discount at least right? Well to my surprise they tried to charge me MORE than quoted, obviously I wasnt happy so I grabbed my keys and stormed out. O and also to the woman (employee of this dealership) that made fun of my car parked out front ([redacted]) saying that "I drive a womans car" and laughing at me with 3 other employees, well honestly I dont care what you think and it doesnt hurt my feelings, just not professional and very childish. Given these circumstances, I rate a 1 Star review, and will take my business elsewhere.

I will NEVER purchase a car from them again! Everyone was very friendly when I was handing them my [redacted] loan check. I was never informed after asking my sales rep several times about using [redacted] preferred dealer discount what steps I needed to take. I was told "oh we know about using preferred dealer from [redacted] and I didn't need to do anything". Well of course I was misinformed and that caused my interest rate to be higher. I received a phone call from the Manager and when I explained to him what happened he told me he would have finance give me a call back. Needless to say that never happened.... but as soon as I put a negative review on the survey they sent me I got a call from finance (what a joke). He explained to me they were familiar with cashing [redacted] loan checks but not familiar with what the customer has to do to get the perks. He spent the next 10 minutes explaining how that was not their fault and nothing was getting done to compensate me for the additional $2000 it would cost me over the life of my loan. It always amazes me how people are soooooo friendly when they are taking your money but they entire attitude changes when it comes time for them to help you with something. Find another dealership that will take ownership and appreciate their customers even after they cash your check.

My complain involves unnecessary repairs required as the end result of Warranty Enhancement work that I was entitled to by Toyota Corporate. In 2015, my 2007 Toyota Camry went through 2 diagnostic phases to determine if it qualified for a Warranty Enhancement issued by Toyota regarding Engine Oil Consumption. It qualified. I dropped my vehicle off on 1/3/16 after hours to begin repairs on 1/4/16. At noon on 1/4/16, I received a call from service rep [redacted] stating that my water pump needed to be replaced. I asked how this happened when it worked just fine prior to the repair work beginning. The first explanation I received was that I should have received paperwork/disclaimers regarding the possibility that this type of thing can be a byproduct when you pull the entire engine out. This led me to believe the pump was broken when the engine was being pulled out. [redacted] quoted me the cost to replace and repair the "Broken" water pump. I told her I'd call her back. I called [redacted] two hours later with more questions about why this happened. Explanation #2 was that this was not an error made by the technician when pulling out the engine but that the water pump and related bolts were broken and needed to be replaced, and since they were already inside they would discount the labor cost to repair it. At this point, I was under the impression that it was NECESSARY to replace at that very moment. I was at a catch-22. I had no choice. I authorized the repair. Once the water pump and warranty enhancement work was complete, I picked up my vehicle on Friday 1/8/16 and spoke with the Service Manager. Explanation #3 from him was basically that with my vehicles mileage and since they were already in there and found a "small leak" they figured they should go ahead and fix it to save me money. So, with that, three different explanations of why I needed a water pump replaced: The first 2 making me think that it was really BROKEN and had to be replaced or else my car wouldn't function, and the 3rd making me think that it was out of convenience for me but that it probably wasn't an absolute necessary repair at that very moment. I paid for the repairs and went on my way. Total was around $250. On Monday, 1/11/16, I started my car and noticed a very high pitched noise coming from my under my hood accompanied by a plastic burning smell. At first I thought it may be related to the new parts installed from the warranty enhancement work. When I left work, the sound and smell continued. I called [redacted] to notify her of the issue and we agreed that I would bring my car to them that same day. I did so. [redacted] set me up with a rental car at no charge. On 1/12, [redacted] called to tell me I needed a new alternator due to some wiring/electrical issues within the alternator. She quoted me a price of $475-ish labor and parts. I told her I'd call her back. I called her back 30 minutes later and told her to please put my car back together and to not touch it and that I would be there to pick it up that evening. Her Service Manager then called me and spoke to me about the necessary repair. I told him it was too coincidental that these things were happening right after the engine repair work. He said he would offer me a discounted rate for the alternator repair at cost. He quoted me $275. He said the technician told him it didn't need to be replaced immediately, but he couldn't guarantee the current alternator would last 1 day, 1 week or 1 month. I called him back 30 minutes later and told him to go forward with the repair. Again, another catch-22. What was I supposed to do? Drive home with a faulty alternator and potentially break down on the side of the road with my 18 month old? I returned on 1/14/16 to pick up my vehicle, paid what the Service Manager quoted, turned in the Rental, and went home.As a result, I feel Hendrick wanted to make money off of warranty enhancement work that I was entitled to as a Toyota owner. I ended up paying $500+ for very coincidental "required" repairs when my car was functioning fine prior. I should have never agreed to the WE work and saved $.Desired SettlementI would like reimbursement either fully or at least partially from Toyota for these unnecessary repairs as I was misled on the water pump repair and believe the alternator issue was the result of faulty work during the engine repair.Business Response The water pump was last replaced by another Toyota dealer in 2009 when the car had 65,000 miles on it (approximately 95,000 miles ago). When the technician removed the water pump, as required to access the inside of the engine, he found that one of the bolts securing the pulley to the pump was broken. This is why the dealership recommended replacing the water pump. The service manager also confirm with the technician that the pump was beginning to leak as well. It was the dealership's recommendation for the customer to replace the water pump now in order to save money on labor since the engine was already apart for the warranty enhancement work. The price for this water pump replacement was $220 + tax. Normal price to replace the pump is $460. The alternator noise came from a bearing inside the alternator that was beginning to fail. The bearings are non-serviceable. They are never removed, adjusted or exposed where they can be damaged. The alternator is removed and installed as a single unit when performing the warranty enhancement work. Once the bearing begins to make noise it will eventually fail completely. The service manager discounted to below internal cost as a good will gesture. The price to replace the alternator was $275, normally it's about $475 to replace which was of no profit to the dealer in this repair, just trying to assist a loyal customer in a difficult situation so soon after water pump replacement expense.With 7 years and 100,000 miles on the water pump and 9 years, 160,000+ miles on the alternator it is certainly within reason to expect these parts to be in stated condition. We make remedy for our mistakes, and often assist in difficult situations even when we are not at fault as we did in this case. The facts that were received are correct and accurate. I hope this information clears up any miscommunication we may have created. If you have any additional questions please feel free to call our service manager[redacted] at [redacted]Consumer Response Unfortunately for myself, I am not a trained mechanic and cannot argue against the Dealer's claims about the age, wear and tear of these parts. The only fact I can argue is that I was greatly deceived by the sense of urgency and necessity made about the water pump replacement and I was unpleasantly surprised by the coincidental need for a new alternator only a day or two after Toyota worked on my engine. The fact that Toyota thinks they cut me a deal on these repairs is irrelevant, as I could have purchased these parts for half the price at a local auto parts store and had my local repairman replace them at a total of half of the "discounted" Toyota cost. The reason I took my car back to Toyota was because I felt that they were responsible because they were the last to touch my vehicle. I'm fortunate enough to have the savings to pay for the "recommended" repairs that Toyota suggested, but I hope the same situation doesn't fall onto someone who is not so fortunate while they're having warranty repair work done there. I sincerely regret taking my car to Apex Toyota for these warranty repairs.Final Business Response Once a water pump begins to leak on a vehicle, there is no way of knowing the amount of time there is left before the coolant will drain causing the engine to overheat and start to damage the engine. It was the dealership's recommendation to replace the water pump at this time in order to save the customer money since the engine was already apart for the warranty work.

Dealership stated I bought a new car that had been sitting on their lot for a long time so they were mark down, now their are title issues, think repoDealership stated I bought a new car that had been sitting on their lot for a long time so they were willing to mark down the price. Mileage on vehicle was around 290 which I thought was high, but they stated it was just test drive miles. They issued me a 30 day tag and I left. When driving home I noticed the alignment was off. Also, key less door fob did not open and close the locks. I took the vehicle back and they stated the keys had been lost and they would check out the alignment. They did find a problem with the alignment and fixed it. on 3-12-2015 I called about my plates because the 30 day tag that was issued and they stated their was a problem with the title. When I asked what the problem was, I was then told the car was part of another deal that had fallen apart and it was titled to the bank of the financial loan. now I think it was part of repo, DMV stated title in another person's name.They further stated it was against the law to issue another 30 day tag and If I drove the car I would not get a ticket, this sort of thing happens all the time. When I called the DMV, DMV stated the dealership could issue another 30 day tag and informed me the title was in another name. When I approached the dealership they still denied the title was in another name and insist the car was never driven off the lot and not repossessed and was against the law to issue another 30 day tag. I informed them I had plans and needed the car, they insisted to supply me with a rental car- Prius for the duration of the time the title was cleared up. They did supply me with a vehicle, but again failed to uphold their end as it was not a gas saving car, but one that did not get the gas mileage I needed for my trip.They offered a 25.00 gas card, but lets get real. If I have to drive to see my father in Michigan who just had surgery, a 50 mpg car vs a 25 mpg car will not come close to the expense. I am now questioning whether to not the car was used vehicle, that had a purchase agreement and driven off the lot sold as a new car. I am also questioning why they state it is against the law to issue another 30 day tag when the DMV confirmed the dealership could issue another 30 day tag. Now I also received the first bill due on the car, I DONT EVEN HAVE THE CAR. [redacted] is the sales GM I have been communicating with. I had to cancel a trip to see my father that had surgery, 1500 miles, big gas difference in the vehicle I purchased, [redacted] is still claiming against the law even though I SHOWED HIM THE DMV WEBSITE DOCUMENTS TO SUPPORT WHAT DMV TOLD ME. He has not been returning calls or emails, receptionist states they see him in his office, ignoring my calls.Desired Settlementverification car was not sold to me used even though paperwork states new-- if car was under agreement with someone and it left the lot, I want the same model car with no less features or price point agreed upon. if really new, I want a new 30 day tag until title issue is resolved so I can drive my own gas saving vehicle that is costing me money with car payments and insurance. They can provide me with car of same type- [redacted] and pay for the financing until they fix their title issues. All I wanted in beginning was just another 30 day tag, dealership, but now as this drags on, I have lost 8 hours vacation, insurance cost on a car I do not have and payments on a car not in my possession. Canceling a trip to see my dad who had emergency surgery and already suffering from cancer is priceless...I DONT UNDERSTAND WHY THE DEALERSHIP IS NOT WILLING TO WORK WITH ME ON THESE ISSUES.I want to thank you for your time. I am not sure if you started making inquires about our issue, I did inform the dealership we reported them to you, Revdex.com and NC justice department.They admitted the car was Pre-Owned and not new and was marked new as an error in the inventory. They corrected by giving us a real new [redacted] at the New [redacted] price point and paperwork that we signed along with updating some of the features. I was not getting anywhere with them until I informed them of reporting to you. Thank you once again for the work you do.

Unduly charged ($607.25) for repair problem causedby dealership:stripped threads on oil pan drainplug.On Sept.8, 2015, my son took the [redacted]in for service. According to the dealer, "whenperforming oil change found oil drain plug is just spinning in the pan. Tech had to use vice grips to remove plug. Threads have pulled out of oil pan either due to a worn drain plug being reused previously or due to drain plug overtorque". I question the validity of this statement for the following reason: if the threads were pulled out,there should have been leakage; no leakage was found on garage floor where car was garaged. This car has not beenserviced anywhere except Toyota dealerships.Talked with my dealer service manager in PA where the car was purchased until moved to NC, and he concurred with this reasoning. Please note that I have overhauled engines in the past and can not find any explanationexcept the use on an impact wrench which wouldhave harmed the drain plug only when tightening. Consequently, I have to conclude that the problem was caused at this dealershipsince there was no oil leakage prior to their service. Have talked to [redacted], Service Mgr.twice; once in Sept. and once in Oct. about this Problem and he denied dealership cause. Hestated problem was caused prior to their service. Dealer Invoice No.: [redacted] $690.33 Hendrix Toyota was paid by my son with a[redacted] credit card. Car was purchased new April 29,2004, at[redacted] ([redacted]), [redacted], [redacted] . (Formally, [redacted].)Desired SettlementI feel that I have been unduly charged for a repair problem that did not exist prior to thisservice by Hendrix Toyota and feel thst there should be reimbursement on part of the dealerfor his mistake.Business Response Our records indicate that this is the first time that this [redacted] has been to our dealership. The drain plug was in with no leakage at time it arrived. When our Certified Master Technician attempted to remove the plug, it loosened a few turns and then spun in place. Upon examination, it was found that the pan threads had been crossed and stripped by a previous service center. The plug would not loosen or tighten. The technician had to pull and loosen at the same time in order to remove the plug. It was clear this could not be re-used in its damaged condition. There was no choice but to replace the pan. At that time, the customer agreed with our technician, and went back to the previous service location to rectify their wrong doing.Consumer Response Apparently we have reached a stand-off. What Hendrix did not mention was that I talked to the [redacted] dealership and they convinced me that the stripped plug threads should have leaked and that I conveyed this information to Hendrix on my second visit. I have been a Toyota owner since the 1980's because Toyota produced a quality product and always treated me fairly. I currently own the [redacted] and a [redacted]Final Business Response We are not trying to create a stand-off. We understand they convinced you that it was our wrong doing. They were mistaken in doing so, especially without examining any of the facts or even seeing the vehicle or contacting us to ask any questions. We correctly and immediately documented the condition of the plug and pan during removal and did not make any attempt to re-insert the plug due to the damage. There is no wrong way to unscrew this bolt. The issue occurred when the previous service location forced the bolt in, damaging it and the pan. It was tight on arrival, but would not come out smoothly due to the damage. A damaged bolt can be forced tight, it cannot be damaged by loosening it. If we had been responsible, we would have gladly covered the repair. This has always been our position. We would still like to help you with this concern. Please let us know the name and contact information of your previous service center and advisor and we will assist you in contacting them and correcting this manner. We agree that this should not be your burden. You did not damage the vehicle. However, it would not be fair to hold our master technician responsible when he followed correct procedure to the letter both on repair and what to do when damage from a previous service center is discovered.Please contact our service manager [redacted] at your convenience with the contact information of your previous service advisor and we will arrange to speak with the other service center on your behalf to resolve this matter.

the vehicle I test drove was not the vehicle that I actually bought. the vehicle I test drove has heated seats with a wireless charger. the vehicle that I drove was an xse and I was told I would get the same vehicle just with a sunroof. I never drove the vehicle that I purchased because I was told by my salesman that it was the same thing only a sunroof was added. the vehicle is now online advertised for 20,999 and a sunroof option is only 916.00 I paid 25,000 for this vehicle and I am going to end up homeless trying to pay for this vehicle. if I was given all the options promised I would be ok but I got basically the base model with a few extras. not what I was promised and mgt says just pay on time and you can trade later. they simply dont care about their customers. I will only deal with [redacted] from here on out. Hendrick is truly a rip offDesired Settlementi want them to unwind this deal so I can go back to [redacted] and pay below market value with no overhead fees and pressure to buy something I can't affordBusiness Response [redacted] came to the store and picked out a vehicle to purchase. Ms. [redacted] signed all the paperwork and took delivery of the vehicle. Ms. [redacted] keeps refering to a vehicle that has no options but the vehicle she selected was equiped with the following options:Entune with Premium audio with NavigationClear paint protection for the doorsClear paint protection for the hoodCarpet matsPower tilt/slide moonroofWindow TintConsumer Response I would like to return the vehicle to the dealership and secure the keys with them after I contact the bank and let them know I am willingly surrendering the vehicle. The vehicle is also a 4 cylinder I never even looked under the hood. The [redacted] that I owned from my ex I clearly told the saleman it was a v 6. I will accept the voluntary repossession if they allow me to return the vehicle.

I purchased 02/06/2015. 03/11/2015 my sunroof went out. I was advised it was covered under extended warranty. now want 334.00.I took my care in on 03/11/2015 for services of sunroof. the rep that checked me in was un professional. I had to call in repeatedly to see what I needed him to do and if I would be charged for services. I gave him permission to take to dealer to have sunroof repaired. Everytime I try to call someone the phone hangs up.I was told by the rep that checked my car in on 03/11/2015 that I was covered and also the rep at the dealership I was covered. him and the dealership I was covered.I just found out through a tex from the salesman that sold me the car on 03/20/2015 that I had to pay.THROUGH TEX!!I HAVE CALLED THESE PEOPLE SEVERAL TIMES TO GET SOMEONE TO TALK TO AND EVERY TIME I GET ROUTED TO A VOICE MAIL. MY SALESMAN TOLD ME TO LET HIM WORK ON IN AND HE THEN TOLD ME HE WAS GETTING THE RUN AROUND AS WELL.WHEN I WENT TO GET MY CAR I DID NOT TELL ANY LIES AND WAS UPFRONT ON WHAT I CAN AND CANT PAY. I FEEL AS THOUGH THEY LIED AND BECAUSE THE DOWN PAYMENT HAS PROCESSED IT IS A WRAP.I HAVE EVEN SENT EMAILS TO THEM AND NO RESPONSE.AT TIME OF THIS COMPLAINT I DO NOT HAVE MY CAR.Desired SettlementI FEEL AS THOUGH I SHOULD NOT HAVE TO PAY FOR A SUNROOF ON A CAR I HAD FOR 35 DAYS.Business Response Contact Name and Title: [redacted] - Service MgrContact Phone: [redacted]Contact Email: [redacted]The customer did purchase this pre-owed [redacted] from our Toyota dealership with 76,979 miles. Customer did also purchase an [redacted] vehicle service contract with the vehicle.This contract covers many mechanical and electrical systems. It excludes body and glass and some other items as well. Details are more clearly stated in the contract the customer signed and require approval from the [redacted] claims center.Customer was advised to bring it in to us since they have coverage it is possible the failure would be covered. However, that can only be confirmed once the cause of failure and remedy are confirmed by a technician and a claim is made.The customer vehicle is a [redacted] and we are a Toyota dealer. We made an attempt to diagnose the problem but could not because we don't have the [redacted] specific tools and training needed to properly diagnose the problem. We contacted the customer and let them know they would have to pick the vehicle up and take the vehicle to a [redacted] dealer in order to have this problem diagnosed properly. We did not charge the customer any labor labor since we could not provide any services or answers. When we contacted the customer and told them they would have to take it to [redacted], the customer asked if we would take the vehicle to [redacted] for them. We agreed to help save the customer the additional driving and delivered the vehicle to [redacted]. We informed the [redacted] dealer and the customer that we would no longer be involved once the vehicle was delivered to [redacted]. They would need to contact each other directly. [redacted] would submit the claim request to [redacted] same as we would. [redacted] would need to determine cause of failure and contact the claims department for the vehicle service contract for approval. The customer states "I gave him permission to take to dealer to have sunroof repaired." We actually did not. We did deliver the vehicle to [redacted] but we did not give authorization to repair, work or diagnose. We instructed [redacted] to contact the customer for any authorizations. This was to minimize potential miscommunication. The customer reached out to our service department for information and reception took the message. The service manager called the customer back and left a message but the customer did not call back. We were not sure what the customer contact was about because the vehicle was no longer being serviced with us. At this time we do not know what the [redacted] dealer found to be the problem. We do not know what is needed to repair. We also don't know if [redacted] submitted the claim [redacted] and if that claim was approved or denied or why. We do know that the sunroof worked at the time of sale and inspection, and the customer has coverage they may cover the repair if the failure is found to be a covered item. If it is not a covered item, the customer would have to pay for it to be repaired at a [redacted] dealer. It is not clear at this time how we can best help the customer.

Negotiated a price over several weeks, came to a verbal agreement and extra fee was introduced. Extremely unprofessional, abusive manager.Before I tell my story, let me qualify myself. I have been a teacher for about 30 years and just received the "Teacher of the Year" award from my school in Cary, NC. I am an upstanding citizen, mother and grandmother. We negotiated a price over several weeks on the last 2013 Black Prius Four in stock. As soon as we came to a verbal agreement on the phone, we rushed into the dealership. At that moment, we were told someone else was looking at the car and to "duke it out with them." We said that wasn't fair and they said ok we will do the deal for negotiated rate of $26K out the door. They then came to us and said there will be a $5K extra fee for returning our leased car. Not once was this $5K ever discussed or even mentioned through the whole negotiation process. On top of it, the manager we dealt with, [redacted] was extremely rude, unprofessional and wanted us to leave. He was not willing to help fix the problem and wasn't apologetic at all. He should never talk with the customers the way he talked to us. Since they knew they had someone to buy this car, they wanted us out of the dealership as fast as they could get us out. He might not have been able to deal with females, so it may have been gender discrimination (it was my daughter and me talking to him). The whole reason we were shocked about the additional $5K was because we never would have negotiated a price if we knew there was an amount to pay on the return of the leased car. We would have returned in several months when we knew there was no payoff. Not once was it ever mentioned until they knew they had someone else to buy the car for a higher price and another customer to satisfy. Desired SettlementThe only way this can be fixed and we can purchase this vehicle and future vehicles from this dealership is if they will honor the $26K out-the-door negotiated price on a new black Prius Four. We are willing to wait a couple months. Also, this manager, [redacted] needs to be reprimanded for the way he talked to my daughter and me. He was unbelievably harsh and physically made my daughter ill. He should never be allowed to talk or deal with customers the way he did with us. Case Closed SATISFIED 2013-11-25Consumer called and stated that the case is resolved and wanted the case closed.

Reviewed a truck on 12/31/14 an was reviewing the price and options. Hendrick Toyota ran unauthorized credit check. They did not have approval.On 12.31.14, I went to Hendrick Toyota to review the price of a truck, while I submitted my offer for discussion. We were not able to come to an agreement on the purchase. As I was giving my information to the sales person, I made it clear that I did not want to have a credit check completed until after a price was agreed upon.Hendrick Toyota ran an inquiry against my credit without authorization. As a result of this unauthorized inquiry, my credit score had dropped 21 points, my score went from 798 on 12.31.14 to 777 on 1.1.15. Desired SettlementHendrick Toyota was not authorized to run this inquiry and is to contact the credit bureau that it requested the inquiry from and have the inquiry removed.Business Response The practice of the delaership is only to run credit check after the customer signs a privacy notice and they also must completed a credit application. Consumer Response I did not sign any privacy notice and I did not fill out any type of credit application, as I already had financing arrange with my local bank. This was an unauthorized credit check.Toyato will need to provide copies of the signed notice and credit application you have on file.Final Business Response The finance director has reached out and is working on the potential removal of the credit inquiry and is waiting to hear back. As soon as he knows something then he will let the customer know. Final Consumer Response I have had no contact from this company and am still waiting on a response of any kind from them. This should not be closed and should be changed to unresolved as they have not made any comments or attempts to remove the inquiry that was not authorized.

Salesperson was new. Made promises that turned up in excess fees on lein.Car already had 2100 in damage. Took car to our family mechanic after 12 hours of ownership. Power steering hoses leaking, struts shot.Took it back to dealer. They refused to fix anything. They put a clamp on the leaking power steering hoses. I called Toyota. This is not standard practice. Desired SettlementWe have already cancelled the maintenance and extended warranty. Effective at approximately 6:30 PM, Saturday, 03/07/2015. Please verify this. We do not trust them, since they claimed it would take up to 2 weeks to put the refund through. that just seems out of line with technology. We also feel a leaking power steering hose needs to be replaced. It is a safety issue. This vehicle never should have passed inspection in the first place. We want our power steering hoses fixed, since we do not trust Hendrick Toyota of Apex...we would prefer to use our own shop. A full refund of the maintenance and extended warranty to be sent to the lein holder. [redacted].Business Response The dealer has communicated with the customer and we are under the belief the customer concerns have been resolved. Consumer Response Their response was good in one way. ALL the cancellation fees are waived. As they should be. I realize the struts are my problem.The power steering hoses are their problem. They had offered me $100.[redacted] (guys name) insisted the job could be done for the $100. offered.[redacted] stated it was no big deal. He could replace them for that. I'm not sure what he is talking about. The parts alone (OEM...not original) are between $190 and $220. Would appreciate clarification. This guy does not make sense. If parts are $220. WITHOUT labor...well, basic math may not be his thing.Sad, really.Next he said bring it in, we will fix it. So far, no call on an appointmen.Final Business Response The power steering work was performed on Sunday.Final Consumer Response

I owe you issueI bought this car back in August, when I purchased it they could only find one key and told me they would have to order another key and would call me when it came. Two months passed and no call so called them, I was passed around from two different departments and finally the service department told me they would order it and call me when it came in. Three weeks later no call so I called them. I was told by service they did not know what I was talking about but they did have a key. Then they transferred me to parts they transferred me to service they transferred me to parts then back to part and I was told I would need to talk to service about making an appointment to make a key. The last time I talked to them they told me sales would need to authorize my order, All in all I called more than eight times and even thought I have a I owe you for a ket that they never gave me I still can not get an appointment to get a second key. Called again today an was told my sales person was out sick for two months and that was the problem?? It has been total more than four months now and I have yet to get a second key I was owed !!! So far I have had nothing but bad luck with Toyota serve department, this is my second Toyota and looks like my last!!!!Desired SettlementI would like a my second key as promised by my I owe you, and something for my inconvenience!!!! Anything, A I am sorry, or maybe a call from the service manager since I have called him two times and left a message on his phone and still have yet to hear anything from him.Business Response Customer's 2nd key we owe was documented at the time of purchase. Customer was advised that making a service appointment for programming and we owe paperwork was needed in order to fulfill key. Sales associate was on medical leave for several months so calls were not received if left with associate. Customer spoke to manager on 12/29 who apologized for inconvenience and delay. Manager set up appointment and 2nd key was completed on 12/30. Customer Relations Manager had replied to social media review from customer in October as a point of contact if assistance was needed but was never contacted during the 4 month period so was unaware of issue. Consumer Response This is correct I now have a 2nd key, after I called the company 5 times or more and got very little help. I received assistance from some one don't know if it's ok to put her name here. She did everything she could to help me out. I never received a call from any member of Toyota Apex management never received an apology. But the thing I wanted was a 2nd key that I was owed and I have it now. So done deal!! I will never buy a car from Toyota Apex again that's for sure. There is no reason it should have taken 4 months to get this done and no reason that a paying costumer should have to call this many times to get a owed item, and leave a message with the sales manager and never get a response from him!!! Just glad to be done with them PERIOD!!!Final Consumer Response

Continued calling after requests to stop. Automatically scheduled appointment for me after requests to stop.After moving to [redacted] from North Carolina I continued to receive calls notifying me that my car was due for maintenance and requesting that a schedule an appointment for maintenance over the phone. During every call I have explained that I no longer live in the state and that I would like to stop receiving those calls. I have received in excess of 10 such calls but began screening calls from 919 area codes after the 5th. Today I received an email notifying me of my upcoming maintenance appointment which I did not schedule. I called the business and they told me that it was automatically generated. I want this to stop.Desired SettlementI want this business to never initiate contact with me again. If I want to do business with them, I will let them know.Business Response I spoke with Mr. [redacted] on 05/07/2014 directly. He gave me the information as to what he wanted. He told me he had moved from the area. I assured him we would take the appropriate action to stop mailings and e-mails. He thanked me and we ended the converstion.

I will NEVER purchase a car from them again! Everyone was very friendly when I was handing them my [redacted] loan check. I was never informed after asking my sales rep several times about using [redacted] preferred dealer discount what steps I needed to take. I was told "oh we know about using preferred dealer from [redacted] and I didn't need to do anything". Well of course I was misinformed and that caused my interest rate to be higher. I received a phone call from the Manager and when I explained to him what happened he told me he would have finance give me a call back. Needless to say that never happened.... but as soon as I put a negative review on the survey they sent me I got a call from finance (what a joke). He explained to me they were familiar with cashing [redacted] loan checks but not familiar with what the customer has to do to get the perks. He spent the next 10 minutes explaining how that was not their fault and nothing was getting done to compensate me for the additional $2000 it would cost me over the life of my loan. It always amazes me how people are soooooo friendly when they are taking your money but they entire attitude changes when it comes time for them to help you with something. Find another dealership that will take ownership and appreciate their customers even after they cash your check.
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Dealership changed title agreement contract after customer signed original and unlawfully put a second lien on vehicle and sent it to dmv of NC.On 01/08/14, I was trying to renew my vehicle registration online when I was not blocked from submitting my information because the title number was not accepted. I contacted the DMV of NC and spoke to ** who informed me that there was another lien on my vehicle besides the financing company. She said that it was from Toyota of Apex and was placed on there on the date of purchase. I was advised to review my contract packet and after analyzing the contract, I found the original title paperwork. I went to the DMV and they gave me a copy of what they had in their systems database and it showed the problem. Toyota of Apex had written their name in ink as a second lien holder and sent that to the DMV. The original title contract showed the financing company of [redacted] being the only lien-holder and that's why my title number had changed and why I was unable to renew my registration for my vehicle. Desired SettlementRemove second lien and provide NC DMV with accurate paperwork.Business Response The second lien was placed to secure the dealership interest in the new vehicle as a result of Ms. [redacted] not disclosing the fact that there were additional lienholders on the 2010 Toyota that she traded on this transaction. After we paid the first lien per the sale agreement, we were notified by the first lienholder that the title would be forwarded to the next lienholder. At that time we discovered that there were two additional liens on the vehicle that Ms. [redacted] did not disclose at the time of trading the vehicle.Dealership personnel attempted over a period of several weeks to speak with Ms. [redacted]. We had arranged with the finance company holding the final lien to transfer that lien to her new vehicle. We were also informed that she had spoken with the finance company regarding the matter as well. After weeks of no response, we were forced to pay the remaining balance to secure clear title to the vehicle.Ms. [redacted] was aware of the situation, and we can only conclude that Ms. [redacted] intentionally sought to defraud the dealership as she was aware that additional loans were outstanding on her trade vehicle at the time of purchase, and she refused to respond to repeated requests to help resolve the matter.All paperwork was processed in accordance with the applicable laws and within the power of attorney she provided at the time of purchase. We are currently reviewing all legal remedies, and we will promptly release our interest in the vehicle upon payment of all amounts due per the original bill of sale and the amount paid to the additional lien holder plus any interest for the time elapsed.We appreciate the Revdex.com assistance in resolution of this issue.Consumer Response Thanks Revdex.com for helping me resolve this matter. Toyota of [redacted] admitted fault and has released the illegal lien that they had on the vehicle and provided the consumer with copy's of the corrections.

Purchased a vehicle, traded-in the same the very next day for another vehicle. However, they were not able to obtain financing, and sold my trade-in.Purchased a vehicle financed on my own ([redacted] $23,000), traded-in the same the very next day for another vehicle ([redacted] $34,000). However, they were not able to obtain financing for the second vehicle, and illegally sold my trade-in which they were supposed to return in situation where the financing falls through. I did not sign on any conditional delivery agreement, nor they had my authorization to pull my credit reports for multiple times.Nevertheless, they asked me to return their vehicle and refused to handover my trade-in. I was pressured into signing another agreement since I was told that I would not be able to get my trade-in back. I ended up incurring a loss in the amount of $1500 to purchase a similar vehicle ([redacted] $23,000) as my trade-in from them. The loss was in part due to cancellation of service packages on my trade-in, and using the money for down payment on this vehicle. Hence, I get essentially the same vehicle with no service packages that I paid $1500 for.I was told that getting my trade-in back is "not an option" and if I do not make the proposed deal to purchase a similar vehicle at the cost that suited them, I would be making a loss which would be way beyond $1500. Desired SettlementI am seeking a refund in the amount of $1500, or the same service packages as I originally had on my trade-in be applied to this new vehicle. They cancelled extended warranty and maintenance package ($1500) on my trade-in, and used it as a down payment on this new vehicle. Essentially, I got the same price for this new vehicle ($23,000) as my trade-in less service packages.Business Response Mr. [redacted] received all the exact same terms on a second transaction as he received on the first transaction and I am of the understanding that this has been completely resolved as of last week. Thank you for your time and consideration.