Hendricks Property Management LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The issue is resolved and agreed upon by all concerned - I request that Revdex.com completely closes this case - Resolved Regards, [redacted]

A new garbage disposal was installed by a licensed plumbing company on August 21st, The owner did call and ask if there was a warranty and was told that there is a manufacturer's warranty with a phone number affixed to the unit There was no other warranty to send and we did not hear from the owner again on this subject.The owner provided us with written notice on November 21st that she would be canceling management and upon her request we provided all key's and remotes on November 30th and a lockbox was left at the property until a move out walkthough could be performedThe tenant's lease ended on November 30th, and light cleaning was required A cleaning service was sent over immediately upon move out The owner did send an email stating that she wanted the cleaning service to go back and do a couple of additional items The cleaning service stated they had a full schedule, but would be back prior to Tuesday the 6th and that was communicated to the owner On December 5th, the owner requested the cleaning service go out that day because she had tenants moving in The cleaning service did go back that day, December 5th, as requested by the owner When the cleaning service got to the property there were already tenants, placed by the owner, in the property and told the cleaning service that the additional items were not necessary to clean as they were decorating and the cleaner was denied access This was communicated to the owner who apparently did not hire another cleaning service as stated in complaint dated December 3rd, based on her e-mail to us on December 5th and she did not incur any additional charges In response to the concern over us not responding, please see the attached emails There were approximately e-mails during the last days of management as well as phone calls answered and returned

In early September when the light fixture fell the tenant contacted the owner directly and we were not informed of the issue until the end of September Once we were brought into the loop we were told by the owner the complexes HOA would be taking care of the fallen light fixture as well as inspect the roof for leaks/damage We did not know that the issue still had not been addressed until this Revdex.com complaint was filed on December 3rd At that point we submitted a work order on December 4th to a contractor who made contact with tenant on December 7th Due to the tenants work schedule and inability to make an appointment during business hours the repair has still not been addressed As of right now they have an appointment scheduled for this Friday, January *st The late fee in the amount of $is due to a rent payment in September that was received after the 3rd and therefore the late fee was applied accordingly

Complaint: [redacted] I am rejecting this response because:The text records in the attachment show the actual truth that this wasn't about my schedule so much as the repair person's scheduleHe essentially canceled on me twiceOne time he sent a textsaying he has the flu and he was canceling and the next time he said nothing and went on his way out of townThen, as the text records show for *2/29/at 7:10pm he inexplicably "out of the blue" sent the text that read " This Friday morning between and 9:for the light".As you read on you will see the conclusion but this was never about my schedule or the "light fixture" as they try to make it soundThis instead was about the water leakage and the hole in the ceiling that resulted and the companies lack of a responsePlus, their conjuring up"late fees" on my so called late paymentI have lived here six years and I know I am one of their best tenants because I have never been late in my payments that is until this repairs issue beganAs of now, this month's Jan payment still has not been deducted from my bank account even though I sent this directly to them on Monday the 28th of December from a location only about *miles awayWho over there is holding onto my checks and cashing them late to charge late fees? I originally brought this whole issue up to the company on September *2, That was a day after this happened but I informed the owner directly on September *I had called and sent texts messages several times with the owner of the house and the agent/manager of this home and this is still ongoingI have been extremely patient and instead of them saying "sorry, we dropped the ball on this one" they have sat there and tried to blame the fact that I have to work for a living but even that is not the case as the text records show and I have much more if necessaryPlease lets just fix this and move on Regards, [redacted]

I have attached the correspondence record between the contractor and tenant as shown by the contractors phone records At the time we responded yesterday morning the appointment was schedule for Friday January *st and changed after our response was given to the following day As shown in the attached document multiple attempts have been made over the last month to resolve this issue but scheduling conflicts have kept our contractor from completing the repair

Complaint: [redacted] I am rejecting this response because:The businesses response to this is just not what happened and instead of trying to correct the issue they are too busy trying to point fingers. I have already gone over the correct version of events and how everything really happened so I would repeat the entire story but I will say I as well as the owner of this property made Hendrix very aware of what was going on from the beginning. Also, this is not a "light fixture" issue. This is about water coming through the ceiling and causing the fixture to come down. So far water has come through there twice so this isn't about something minor that I could have fixed myself. Also, regarding their repair person I have been waiting patiently and the truth of the matter is we had an appointment set up for December *8th at *0am but the night before the repair guy texted me and said he couldn't come because he had the flu. I didn't hear anything until days later when he said he would try to make it over that next weekend. That weekend had past and I heard nothing. Now he is scheduled to come this Saturday not Friday. I have the truth in my texts so please at least get your story straight... Regards, [redacted]

To whom it may concern, The current tenant at *** ** *** *** lease started on 1/20/and went month-to-month on 1/31/and is still in effect. During this time, separate inspections were done on July 2014, November and July during which the condition of the property was
documented. During the first inspection water damage to the kitchen & bathroom ceiling was notated along with several small cracks in different areas of the unit. The water damage was determined to have been caused by a past plumbing leak in the unit upstairs and roofing leaks. These issues were brought to the owner’s attention at that time and steps were taken to start the process to have the roof replaced. Because the building has a flat roof it took some time to find a roofing company that was qualified and able to do the work and the roof was replaced in April for around $14,000. At this time Hendricks Property Management is not aware of any ongoing leaks that would continue to cause damage. When we received the most recent inspection report in July it was apparent that the cracking in the walls had progressively gotten worse and the owners concern brought about a second walkthrough by the property manager and a contractor was sent out to get an opinion on what needed to be done. Hendricks had not received any work orders or correspondence in regards to the worsening condition of the property by the tenant and it was the owners concern that prompted the additional steps to rectify the issue After the walkthrough by the property manager the tenant emailed Hendricks Property Management stating that he could no longer live at the property but then demanded to live there rent free for September and October and have his security deposit refunded immediately. After talking it over with the owners it was decided to allow the tenant to stay the month of September rent free to try and help him save money to move. A day notice to vacate was sent to officially end the lease and the security deposit would be returned after the tenant has vacated the property and a walkthrough was done. Only after the day notice was sent did the tenant start lashing out. A structural engineer is scheduled to go out Wednesday August 30th to assess the pier and beam foundation and give a recommendation about what actions need to be completed

A new garbage disposal was installed by a licensed plumbing company on August 21st, 2016.  The owner did call and ask if there was a warranty and was told that there is a manufacturer's warranty with a phone number affixed to the unit.  There was no other warranty to send and we did not...

hear from the owner again on this subject.The owner provided us with written notice on November 21st 2016 that she would be canceling management and upon her request we provided all key's and remotes on November 30th 2016 and a lockbox was left at the property until a move out walkthough could be performed. The tenant's lease ended on November 30th, 2016 and light cleaning was required.  A cleaning service was sent over immediately upon move out.  The owner did send an email stating that she wanted the cleaning service to go back and do a couple of additional items.  The cleaning service stated they had a full schedule, but would be back prior to Tuesday the 6th and that was communicated to the owner.  On December 5th, 2016 the owner requested the cleaning service go out that day because she had tenants moving in.  The cleaning service did go back that day, December 5th, as requested by the owner.  When the cleaning service got to the property there were already tenants, placed by the owner, in the property and told the cleaning service that the additional items were not necessary to clean as they were decorating and the cleaner was denied access.  This was communicated to the owner who apparently did not hire another cleaning service as stated in complaint dated December 3rd, 2016 based on her e-mail to us on December 5th and she did not incur any additional charges.  In response to the concern over us not responding, please see the attached emails.  There were approximately 30 e-mails during the last 30 days of management as well as phone calls answered and returned.

A resolution has been reached between all parties.  This complaint is now resolved.

Complaint: [redacted]
I am rejecting this response because:The text records in the attachment show the actual truth that this wasn't about my schedule so much as the repair person's schedule. He essentially canceled on me twice. One time he sent a textsaying he has the flu and he was canceling and the next time he said nothing and went on his way out of town. Then, as the text records show for *2/29/2015 at 7:10pm he inexplicably "out of the blue" sent the text that read " This Friday morning between 9 and 9:30 for the light".As you read on you will see the conclusion but this was never about my schedule or the "light fixture" as they try to make it sound. This instead was about the water leakage and the hole in the ceiling that resulted and the companies lack of a response. Plus, their conjuring up"late fees" on my so called late payment. I have lived here six years and I know I am one of their best tenants because I have never been late in my payments that is until this repairs issue began. As of now, this month's Jan 2016 payment still has not been deducted from my bank account even though I sent this directly to them on Monday the 28th of December from a location only about *0 miles away. Who over there is holding onto my checks and cashing them late to charge late fees?   I originally brought this whole issue up to the company on September *2, 2015. That was a day after this happened but I informed the owner directly on September *1. I had called and sent texts messages several times with the owner of the house and the agent/manager of this home and this is still ongoing. I have been extremely patient and instead of them saying "sorry, we dropped the ball on this one" they have sat there and tried to blame the fact that I have to work for a living but even that is not the case as the text records show and I have much more if necessary. Please lets just fix this and move on... 
Regards,
[redacted]

This response is in answer to the complaint of the tenant at[redacted] The AC window unit cooling the bedroom, bathroom, andkitchen is scheduled to be replaced on Thursday, July 30th. This unit had been tampered with and became un-repairable per our licensed HVACtechnician.There are...

stepping stones in the back yard that are placedso as to provide a walk area to avoid mud when it rains.   Asstepping stones, they are somewhat uneven and irregular.The older wooden walkway at the rear of the back yard is oldbut functional.  A new wooden walkway has been installed at the owner’sexpense from the tenant’s back door.   It was designed to allow fordrainage where the sewer repair was completed.There have been no commitments made to completely landscapethe back yard and provide low voltage lighting.All other repairs included a gas leak (pilot light instove), damage from a water leak and wall heater have been addressed andcompleted in a timely manner.   The wall heating unit has beenapproved by the owner and will be installed in the fall.There are other tenants located on the property who have notcomplained about the landscaping, wooden walkway, uneven stones, or thereported improper drainage.

Complaint: [redacted]
I am rejecting this response because: fallacious information from [redacted] building leaked for years and water marks aboundmany heavily  rotted areas readily show it has been ongoing for years electrical fire recent - all building needs to be checked for wiring damage and wiring replaced as neededall building needs to be checked for mold and possibly toxic moldall must be performed by registered and certified professionalsback door and back wall are rotted so badly they even could be pushed down with one handNeglect to document all damage by the inspectors that are also paid employees of Hendricks show only their lack of ethicsI have many pictures to show extent of damage
Regards,
[redacted]

In September 2015, the tenant called the Owner to let him
know about the problem of the light falling on the pool table.  The tenant
never contacted us about a problem as he was directed to do so at the beginning
of his lease.On September 23rd, 2015, we received email
from the Owner stating...

that the HOA would handle the repair of the light
fixture.  The HOA Maintenance individual investigated and indicated there
was no water leak.  WE were unaware that the repair had not been completed
until we received the complaint from the Revdex.com.On December 4, 2015, we issued a work order to a
contractor to investigate the possibility of a water leak and to repair the
hole caused b the fallen light fixture.  The contactor contacted the
Tenant on December 7, 2015.  The tenant said he would call the contractor
back to reschedule the repair since had to schedule time off from work.Regarding damages to the Tenants’ personal property, the
Tenant has never contacted us in reference to any personal property
damage.  Even if there had been personal property damage, his renters
insurance should have covered this loss.Regarding late fees, the Tenant's lease states the rent
is due on the first and late on the third of the month.  We received
September rent on the 8th day of the month and the appropriate late
fee was applied.hy here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 The issue is resolved and agreed upon by all concerned - I request that Revdex.com completely closes this case - Resolved
Regards,
[redacted]

In early September when the light fixture fell the tenant contacted the owner directly and we were not informed of the issue until the end of September.  Once we were brought into the loop we were told by the owner the complexes HOA would be taking care of the fallen light fixture as well as inspect the roof for leaks/damage.  We did not know that the issue still had not been addressed until this Revdex.com complaint was filed on December 3rd.  At that point we submitted a work order on December 4th to a contractor who made contact with tenant on December 7th.  Due to the tenants work schedule and inability to make an appointment during normal business hours the repair has still not been addressed.  As of right now they have an appointment scheduled for this Friday, January *st 2016.  The late fee in the amount of $119.50 is due to a rent payment in September that was received after the 3rd and therefore the late fee was applied accordingly.

Complaint: [redacted]
I am rejecting this response because:i never called and you guys know it.  The last I head about the disposal was in the attached email from [redacted] in which she states she never heard back from the contractor and was still waiting on the warranty.  Such lies.[redacted]

Sorry for the delay, but your original email was never received.  After reviewing the complaint and the tenants ledger which is attached, we assume the problem has been resolved.  It appears the tenant made their complaint on Oct. 18th 2016 and the security deposit reconciliation was not...

finalized until Oct 24,2016.  As you can see from the tenants ledger there were no charges for lawn maintenance and the late fee was reversed on the same day it was posted.  There were 2 charges on their register that went agents their security deposit.  One was a charge for $80.41 to replace a broken window on the back door and the other was $35.00 to remove ashes from the fireplace.  The deposit of $875 was refunded on Oct 24, 2016 minus the two above charges which are not normal wear and tear.If there are any questions or concerns please do not hesitate to contact us.

Complaint: [redacted]
I am rejecting this response because:I contacted the owner the same day when this all started as the day it happened no one else available to contact. The owner actually sent a handi-man as I initially stated. This guy did nothing except look around and said he would be back and meet me on that Monday to check the roof and further check inside as well as at that time it was still the weekend but he never returned that Monday. I do not believe to roof was ever checked because there was never any mention of anyone coming out or any work order or nothing. The owner kept changing the story as to what was going to happen and at one point said his insurance adjuster would call me directly which also never happened. I believe the owner was worried about the damage this water caused by coming thru the ceiling and knocking down a light fixture onto my pool table. The owner stated he would contact Hendrix Property Management directly and then said I should which I did. They sent an email about a plummer and that is when I called them back more than once explaining that this did not seem like a plumbing problem and the water seemed to return when there was a big rain. The owner seemed disinterested about the issue and then started talking about a late payment which is highly improbably because the payments are sent directly from my bank via their "bill payer" system. [redacted] agent from Hendrix initially said over a phone voicemail that I owed $5.00 for this supposed late payment but when my bank called them directly to investigate why this payment was reaching them late they suddenly ballooned that charge to $112.00! There is a definite conflict here!So they have another "handi-man" due to come here next Friday the *8th of December so we will see what happens from there.  
Regards,
[redacted] PS I have all text messages and voicemail's to back up my side of the story which is the truthful side...

Complaint: [redacted]
I am rejecting this response because:The businesses response to this is just not what happened and instead of trying to correct the issue they are too busy trying to point fingers. I have already gone over the correct version of events and how everything really happened so I would repeat the entire story but I will say I as well as the owner of this property made Hendrix very aware of what was going on from the beginning. Also, this is not a "light fixture" issue. This is about water coming through the ceiling and causing the fixture to come down. So far water has come through there twice so this isn't about something minor that I could have fixed myself. Also, regarding their repair person I have been waiting patiently and the truth of the matter is we had an appointment set up for December *8th at *0am but the night before the repair guy texted me and said he couldn't come because he had the flu. I didn't hear anything until days later when he said he would try to make it over that next weekend. That weekend had past and I heard nothing. Now he is scheduled to come this Saturday not Friday. I have the truth in my texts so please at least get your story straight...
Regards,
[redacted]

I have attached the correspondence record between the contractor and tenant as shown by the contractors phone records.  At the time we responded yesterday morning the appointment was schedule for Friday January *st 2016 and changed after our response was given to the following day.  As shown in the attached document multiple attempts have been made over the last month to resolve this issue but scheduling conflicts have kept our contractor from completing the repair.