Our garage door was replaced by the above company on 6/14/2012. A few days later we noticed that the rubber seal on the bottom of the door was 4.25 inches short and not seal properly. We did not think at the time that the short seal will affect the function of the door until we realized that mice are getting into the garage through the open gap in the short rubber seal. I called the company and expressed my concern with the short seal. A salesperson told me that the seal shrinks over time but this did not make sense to me because rubber will not shrink 4.25 inches, not to mention that rubber expands in the summer. They were willing to come out and replace the seal at a cost to me to which I did not agree. Should a business charge for a defective product?
They did a great job on time great price
Our garage door was replaced by the above company on 6/14/2012. A few days later we noticed that the rubber seal on the bottom of the door was 4.25 inches short and not seal properly. We did not think at the time that the short seal will affect the function of the door until we realized that mice are getting into the garage through the open gap in the short rubber seal. I called the company and expressed my concern with the short seal. A salesperson told me that the seal shrinks over time but this did not make sense to me because rubber will not shrink 4.25 inches, not to mention that rubber expands in the summer. They were willing to come out and replace the seal at a cost to me to which I did not agree. Should a business charge for a defective product?