Henges Interiors Reviews (%countItem)
Henges Interiors Rating
Address: 4133 Shoreline Dr, Earth City, Missouri, United States, 63045-1211
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+1 (314) 291-7630 +1 (618) 628-9978 |
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Henges installed attic insulation and baffles in my home in May 2018. I was specific with the salesman that insulation was needed because the west side of the house was hot, and he promised good insulation coverage on the west side. The salesman refused, after several emails from me, to provide a bid with specific details. After the job was done and paid at the time of service, the company mailed an invoice that contained no details. On January 21, 2019, my attic was inspected for an unrelated issue. The inspector realized that Henges' insulation job was not properly done, so he took pictures when he was in the attic. Specifically, insulation is missing from half of the west side and a fourth of east side of the house. I contacted Henges Sales Department by email on January 22, 2019 to report their failure. Henges did not reply to my complaint.
On Feb 22, 2019 we spoke to homeowner and scheduled an appointment for Tuesday Feb 26 to re-inspect home for possible shortage of insulation.
After our inspection we will determine if additional insulation is needed and rectify the issue.
We also explained to homeowner we did not receive an email from them. We are checking into our website "Contact Henges" email link to make sure it is working properly.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory if Henges inspects and resolves the issue. Henges will send a technician to inspect and resolve sometime in the future.
Sincerely
Henges sent a technician for a service call on gas logs. The technician told me that I would have a one year warranty on gas logs because he was servicing the set. However, I did not receive a service ticket at the time of service (October 31). I paid for the service by check, $140. I sent a request to the company for written proof of service and for verification of one year warranty. The company ignored my request. This is a natural gas appliance. I want the warranty I paid for. I have never heard of paid service call without a service ticket.
Customer was contacted on Monday Nov 26 by division manager, ***. Warranty on the log set was explained to customer. On Tuesday Nov 27, a copy of the manufacturer's warranty was emailed to customer, along with a receipt of service call. Both are attached for reference.
Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
We were told to go through Henges by our builder, *** for floors for our new build. We spent a significant amount of time discussing with our salesperson what we were looking for in our hardwood floors. We were guided by *** of Henges to the floors we had installed. We were told the wood was harder than most and would hold up to our dogs and lifestyle. Just 2 weeks into living in our new home, we noticed how poorly the floors were wearing. We took our complaint to Henges immediately. We have an invoice showing we purchased “hardwood” floors, but since have found that we were actually sold “engineered wood” floors. We were not educated in any way on how these floors would wear and were mislead 100% by our salesperson
I apologize, I went looking in spam to find an email someone insisted they sent me and came across this. I have contacted that department and will respond within 48 hours .
All customer service claims regarding our installed flooring are handled through our primary customer, the builder of the ***'s home. A full investigation was made regarding the ***'s dissatisfaction of the floor. The floor was inspected by the builder, the manufacturer of the hardwood, the distributor of the hardwood, Henges' installation manager, Henges' sales staff and a separate third party inspector. All of these parties were asked to inspect the floor, provide feedback and reports. The findings were all positive and showed no defects in the hardwood or the installation of the hardwood flooring. The floor was performing as a hardwood floor is expected to perform under the current home's environment. These findings were shared with the builder and the ***Henges handles all claims seriously and with expedited service. The sales staff is required and trained to provide the customer with all information regarding hardwood flooring at the time of sale. At no time did we tell the *** that hardwood would perform without scratching. A lot of hardwood options where shown to the ***'s, as well as maintenance and performance characteristics of the hardwoods. Hardwood is not scratch resistant to dogs regardless of how big or small. All hardwood scratches. Various products, styles and color will help make the scratches less noticeable. At no time did our sales staff misinform the buyers of natural characteristics of hardwood and how it would perform with two large dogs walking on the floor.
Also, as mentioned by ***, a significant amount of time was spent discussing their floors and what they were looking for in their flooring selections. A link (http://***) for floor care information was sent to them on July 14, 2017. A copy from that link regarding Hardwood is attached. There are 2 constructions of wood commonly sold – Solid and Engineered. Engineered wood is “hardwood”. The homeowner signed off on their flooring selection sheet July 17, 2017 after many options were discussed.
Both Henges and the builder have sent letters to the homeowner explaining this is a non-warrantable claim, and consider this matter closed.
Thank you