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Henkel of America, Inc.

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Reviews Henkel of America, Inc.

Henkel of America, Inc. Reviews (7)

I'm very sorry that the product was watery.  I don't have any record of the consumer contacting our service center.  We'd like to have the product sent into us or at the very least the lot codes so we can look into the issue.  This product is filled on a hands free line and boxed on...

the line as well, so we would be very curious to look into how water could be placed in the bottles.

We

have supported claims that substantiate that the Dial Triple Moisture Body Wash

does provide moisturization...

benefits. 

Sodium Benzoate is a preservative in this formula.  It is considered a more sustainable

preservative and is considered a safe ingredient.  Sodium Benzoate will not pose a problem to

skin at the level used in this formula.

We have sent multiple pre paid labels to the consumer.  I am very sorry that he has not received them.  We would like to assist him with his claim.  I have issued the labels again certifed mail to ensure delivery.  Once he has received the label, he can use that to send us in the...

damaged items and the product for our review.  I will ensure his claim is handled quickly once we receive his items.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I gave the toll free # the lot #'s.....threw the defective product away.  Customer servive line is in [redacted] ! Poor service ! I am owed the 25 $. 

Regards,

This complaint is not handled by Henkel.  This is for a different company

As a 1 time courtesy we can send $25.  For future reference, please keep any defective product as it is very helpful for companies to assist in reviewing the issue and how to make corrections if necessary.

Soft Scrub Cream Cleanser is intended to be used on most surfaces in the bathroom or kitchen.  This product is safe to use on glass-top stoves, which we do note on the back of the bottle.  It is not an oven cleaner however, and not intended to be used on the inside of an oven.  It...

is a rinse off product and therefore it must be rinsed off with water after cleaning with it to remove any residue.Soft Scrub can produce oxides of carbon and oxides of nitrogen when exposed to high heats, mainly in large quantities.  This is why we do not recommend it be used inside of an oven.  This claim was denied due to misuse of product.

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Address: PO Box 3900, Peoria, Illinois, United States, 61612-3900

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