Henley's Photo Inc.

I am rejecting this response because:  Mr [redacted]'s statements were false.Good Morning [redacted],I was extremely shocked when I read Mr. [redacted]'s statement.  I will try to clarify his false statements below.1.  Mr. [redacted] may have been told by his employee, [redacted], that I was told there would be two separate charges for the camera repair, however that is not the case.  As I have stated from the beginning, I agreed to the repair for my camera, totaling $170.  No Henley's employee ever told me there would be 2 charges.  I was agreeable to spend $170 to repair a 5 yr old camera....I never would have entertained spending this amount of money on a lens worth much less.  2.  Mr. [redacted] also said in his reply "The original service repair order was two parts; repair to the camera body and repair to the lens."  I am attaching the original estimate paperwork given to me on August 26, 2016, no where on this paperwork does it state there will be 2 separate charges.  Also, I would like to reply to the comment that Mr. [redacted] made about me taking their copy of the contract with my authorization signature.  I did not take any paperwork from Mr. [redacted].  He handed me the camera body and lens without comment.  I picked up my camera and left, assuming the matter was closed. I NEVER RECEIVED A BILL FROM HENLEY'S.  If Mr. [redacted] was concerned about non payment, why didn't he ever send me a bill?  Why did he even give my lens back to me, knowing I did not agree to the charge?  Instead, Mr [redacted] waited 2 months then turned it over to collections.3.  Mr. [redacted] also stated in his reply that  I "refused to negotiate" with the collections company.  Another falsehood.  I was never offered a compromise, the agency told me that I had to pay the full amount plus their fees.  This is why I contacted Henley's...and yes left several messages.  I was TRYING to discuss this and work it out.  I have never been in this situation and innocently thought the way to handle it was to talk to the manager/owner.  So, as you may see, I did try to resolve the issue.  Mr. [redacted] called my  efforts "harassing".  4.  Mr. [redacted] also He said that I have changed the story, and this is absolutely untrue.  My story is and has always remained the same, because it is the truth.  I brought my camera in for repair and authorized a charge of $170 for that repair.  I was LATER told that was only for the lens.  I did not EVER agree to repair the lens alone.  It was my understanding that I would have a working camera for the $170.  That is what I was agreeing to.  I understand that Mr. [redacted] would stick up for his employee, however, I am telling you that his employee NEVER said to me there would be a separate charge for the lens and body.  My story has never changed.I am attaching my notes along with the original quote for repair for your review. As you will see, I took notes each time I called Henley's.I look forward to ending this unfortunate conflict.  Thank you for your assistance, [redacted]