Henne Jewelers

The issue with Miss [redacted] has been resolved and she has purchased the pens We had a credit card fraud alert come through on an online transaction on our website for these two specific pens a few days prior to Miss ***'s inquiry about the pens and it appeared that original purchaser was still attempting to purchase the pens Due to the serious fraud alert, we were attempting to protect our business against what appeared might be credit card fraud, while doing our best to confirm that Miss [redacted] was, in fact, a different client looking for the exact same two, hard to find, pens as the person was a few days prior Once we received this confirmation, we were able to move forward with the transaction for Miss *** At this time, both parties are satisfied with the end result and we look forward to doing business with Miss *** in the future

I am rejecting this response because: The treatment was not rendered at time of service My wife gone in for a cleaning She only stayed for for minutes Later, we were send a bill for "deep cleaning" of $ On the bill, it show that if not paid with in days, there would be a 2% added to bill So, I gone in and tried to reason with them by asking why charge for something not render (I also taped the conversation on my cell phone, there were about people there), They are giving information Also, they send me a second bill showing the insurance paid their portion with a balance of $ I had to paid that or will get a 2% increase My opinilooked like insurance fraud Thank you, [redacted] ***

Martin Dentistry wishes to respond to the complaint submitted on 11/29/regarding service issuesWe have reviewed the complaint*** *** and *** *** reported to our practice for evaluation on 10/30/We diagnosed necessary treatment at that time and explained to *** and *** *** the
reason for the treatmentWe have signed Treatment Plans for each patientThis Treatment Plan, signed by *** and *** ***, confirm that they were both shown in wri*** the necessary treatment and the required co payments.We rendered the recommended care in a timely manner, but there seems to be some confusion on the part of *** and *** *** as to the reason for their careIt is our policy to explain treatment at the time of diagnosis as well as before rendering care at a laterWe cover the risks, benefits and alternatives for any recommended treatmentWe require that patients understand and consent to treatmentIf after our explanation a patient has any further questions as to the reasoning for care, then patients have a responsibility to delay treatment and ask for more explanationWe are very accommodating and will schedule treatment plan consultations with our Treatment Coordinator, *** ***, free of charge at any time.Part of the difficulty seems to be that we did not collect the patients portion at the time of carePatients may opt to be billed after insurance pays their portion and that is what occurred this this caseAs a courtesy to our patients we send all insured patients a copy of the bill we send to the insurance companies, so they can check on status of payments and stay informed because ultimately, if there insurance doesn’t pay for something, it becomes the patient’s responsibility to take care of balance, so we try to keep them in the loopMost patients call us for information on receipt of this bill and we explain the purpose.However *** came down to the office upset about bill he received for $We tried to explain that was the total amount for the procedure being sent to insurance, and this was just to keep him informed and we were wai*** for insurance to pay its portion for the periodontal cleaningIt is clear that there was some confusion about this and despite our efforts to explain our policy, *** *** left very upset.*** returned to our office to pay his actual his actual copayment for his wife’s periodontal cleaning on 1/5/which was $after the insurance paid their portion*** didn’t say or inquire into anything he just made his payment and leftCurrently the *** family has a 0.00$ balance with our office.Concerning the claim that *** *** was unable to contact usOur office never closes for weeksThe office is open days a week, 8:to 5:30 except Wednesday office hours are7:to 3:We are closed for the following holidays New Years day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and ChristmasThis year we took extra days off that we were closed for: the day after Thanksgiving, and Christmas Eve, and New Years EveHowever, even when the office is closed we have an after hours answering service and one of the Doctors is always on call to care for patients at any time of the day.I have attached copies of *** *** and *** ***’s signed of treatment plans and also full print outs of accounts for both patients lisiting procedure, costs, insurance and patient amounts paidHopefully this clears up any confusion and answers and questions regarding these patients.Thank youMartin Dentistry

I am rejecting this response because: The treatment was not rendered at time of service.  My wife gone in for a normal cleaning.  She only stayed for for 15 minutes.  Later, we were send a bill for "deep cleaning" of $174.00.  On the bill, it show that if not paid with in 30 days, there would be a 2% added to bill.  So, I gone in and tried to reason with them by asking why charge for something not render (I also taped the conversation on my cell phone, there were about 8 people there),  They are giving false information.  Also, they send me a second bill showing the insurance paid their portion with a balance of $8.50.  I had to paid that or will get a 2% increase.  My opinion-it looked like insurance fraud.  Thank you, [redacted]

The issue with Miss [redacted] has been resolved and she has purchased the pens.  We had a credit card fraud alert come through on an online transaction on our website for these two specific pens a few days prior to Miss [redacted]'s inquiry about the pens and it appeared that original...

purchaser was still attempting to purchase the pens.  Due to the serious fraud alert, we were attempting to protect our business against what appeared might be credit card fraud, while doing our best to confirm that Miss [redacted] was, in fact, a different client looking for the exact same two, hard to find, pens as the person was a few days prior.  Once we received this confirmation, we were able to move forward with the transaction for Miss [redacted].  At this time, both parties are satisfied with the end result and we look forward to doing business with Miss [redacted] in the future.