Henny's Furniture Wrap Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I am glad that Hennys responded but unfortunately many of their claims are unfounded and outright wrong.  I will respond below as per each claim made my Hennys so it is easy to understand my side of what they are claiming.  I was left a message by Henny stating that while they were busy they “did not have time to come to address my issue until mid-July”  When we finally spoke some weeks later  they  did finally offer for John to come to fix my furniture however he was also not able to get to Westchester before sometime in July as well.  It was not timely and I was also told the potential repair and return would take 2-3 plus or so rendering this basically useless all summer.  The conversation with John did not go well, I agree it was a bit argumentative but grossly different then what they explained.  John who had literally one response to everything I stated which was “ I have been doing this for years and I don’t trust any large companies I can fix your furniture”.  If he and Tara would have listened I spoke I was telling him that after talking  directly to [redacted] and the manufacture they stated that this finish cannot be sanded, as the wood underneath is a different color and the coating they apply is a colored weatherproofing not a normal stain.  John continually said” trust me I know what I am doing” and I kept saying I don’t know you or Hennys at all and I would rather trust what the large corporation who actually manufactures, sells and warrantees the product.   Tara never offered to let me talk to another customer about Johns work or  assure me that this would be done to my satisfaction.Tara on the phone on multiple occasion told me and I quote “I agree with you that this is being handled wrong, Dan is not even responding to me and if I had it in my power I would issue a check for the replacement”.    It took her WEEKS to get Dan to talk to her about how to handle this claim.  On our our last conversation “I am just going to tell Dan that the repair cost is over $2000 so he will hopefully issue you a check for the receipt amount”.  Where would I get the information regarding a lawsuit if I was not told to me?  Tara stated that was the case when she was telling me that she can’t even get time to talk to her own Boss to resolve issues. She said he just does not seem to care about this type of stuff.   That is not only false but just made up story to make it look like I am grabbing for cash. My initial claim was for over $5000, 100% agree there.  I was although only able to produce receipts for $1800 because the other parts were a gift and I don’t have proof of purchase.  I am only chasing the $1800 amount as you saw in my Revdex.com claim so this is not even a point of contention.  I will explain the initial dollar amount I emailed Hennys about as to show how I came up with the figure.  I went on [redacted]s site and did a current day replacement of the same exact set.  This goes on and off sale at different discount rates all the time.  When I sent it to Henny in May it was over $2500.  The current Costco set (to which I dropped asking for replacement on because I agreed with no receipt it was unfair) was on the Costco site for $2500.  That is how I initially came to my figure.  The fact that Hennys thinks this was all a money play is ridiculous.  I am being completely fair and only asking for the proof of purchase amount not the current replacement amount. Situation like this often get heated and neither side is right on how at times we spoke to each other.  I admit to have gotten angry and upset at time but my furniture was the one that they damaged and rendered useless.  The amount of times that Tara and John got loud with me as a paying customer they conveniently left out of their response.  John was outright obnoxious and condescending during his entire conversation with me.   We can go back and forth all day with he said she said allegations but in the end I paid for a service, it was not done correctly, my furniture was damaged and nothing was done to remedy the situation.  I still feel I am owed the $1800 and a refund for the services rendered.  Please let me know what the next steps are to take this claim to the next level. Sincerely,[redacted]

The original purchase price was $90.00 (not $150.00), and there was no written or verbal guarantee of our shrink wrapping providing an "airtight" seal.  Shrink wrapping is an alternative to having to store outdoor furniture indoors or leaving it exposed to the elements.  An opening...

(usually at the bottom of the bundle) is always necessary when shrink wrapping outdoor furniture in order to vent the wrap and to allow for air circulation.  It is unfortunate that this particular customer had issues with our service, and we certainly will do what we can to remove any "mildew" that we can.  We have contacted this customer and have scheduled an appointment for 6/**/2017 to power wash her furniture.  We certainly hope this will satisfy her complaint.

Check #1694 in the amount of $1,000.00 is in the mail to [redacted]z.  This should resolve the complaint.