Henrico Federal Credit Union

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Good afternoon,
I am responding to the case number ***. I have been in contact with the member and confirmed she did finally receive the check we issued to her on April 5, in the full amount of $133.43. This was the total balance of her account. Please let me know if you need any further information
Thank you
Jason R***
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[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Henrico Federal Credit Union appreciates the feedback concerning communication with our members in regards to fees and account...

status.  As a not for profit, member-owned, financial institution we must guard our resources carefully. Our process is to include information that reflects changes and charges to accounts with the credit union within monthly or quarterly statements.  This process allows us to limit extra costs in mailing separate notices.  We have spoken to our member in regards to this complaint and reviewed our procedures with them.  The credit union has re-established the account and reimbursed fees.  We appreciate the opportunity to continue servicing this member’s financial needs.
 
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Review: I had my credit card paid off over a month ago. I called and asked them about my account status and they said my account was closed and a check was sent out to me on 04/04/2016. Two weeks later postal going from VA -FL; I still did not receive my refund so, I called the bank and they said in order to reissue another check to me I would need to sign a stop payment form which I have. This was over a week ago and I still have no check for my over payment on my credit card and or my closed account. They are a bank and I have been dealing with this over a month and several phone calls to the bank and yet still no check.Desired Settlement: I want my money that is owed back to me which is $133.43

Business

Response:

Good afternoon, I am responding to the case number [redacted]. I have been in contact with the member and confirmed she did finally receive the check we issued to her on April 5, 2016 in the full amount of $133.43. This was the total balance of her account. Please let me know if you need any further information. Thank you Jason R[redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution was resolved and I am satisfied. Henrico FCU has sent me all my funds which were due to me and I have no other complaints.

Regards,

Review: HFCU charged a $[redacted] inactivity fee for a dormant account. They indicate that the disclosure notice lists an inactivity fee after a period of no deposits/withdrawals. I am frustrated that no notice was sent that an inactivity fee was impending and that when the account balance reached $0, the account would close. There were no notices printed on nor enclosed with prior account statements.Desired Settlement: I want a refund of the$[redacted] that was charged as an inactivity fee. It can be returned to the account or sent to me by check.

Business

Response:

Henrico Federal Credit Union appreciates the feedback concerning communication with our members in regards to fees and account status. As a not for profit, member-owned, financial institution we must guard our resources carefully. Our process is to include information that reflects changes and charges to accounts with the credit union within monthly or quarterly statements. This process allows us to limit extra costs in mailing separate notices. We have spoken to our member in regards to this complaint and reviewed our procedures with them. The credit union has re-established the account and reimbursed fees. We appreciate the opportunity to continue servicing this member’s financial needs.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,