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Henri's Bridal

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Henri's Bridal Reviews (7)

I am rejecting this response because: For all the reasons I have stated in my past emails.? I feel as if I was sold a? dress that had a defect, the problem we had with the dress was not something we could have known when we picked up the dress and it was not until the dress was worn that the defect came out.? I therefore will not accept that they are not will to do anything to rectify the situation
Regards,
*** ***

? I do not feel that this is satisfactory to my request.? I feel that the company sold me a dress that was faulty and the problem we had with the dress was not something that we would have been able to know was wrong with it when we picked it up.? I am not sure what they think we should have done, should we have waited to pick up the dress the day before the prom so they were sure that we did not do anything to the dress.? It was a prom dress, no girl is going to wear a prom dress before the prom, it hung in my daughters room till the day of the prom,? At which time she put the dress on right before going to the Prom, did not even make it to the prom before the dress basically fell apart.? Like I said before it is the matter in which the dress was flawed that I am requesting a refund.? They can say that they tried to call me but I do not have any evidence of this and what about all the other times that I tried to call and speak with them and I kept being put off by say thing they were in meetings and they would call me back.? This is poor customer service.? It makes me wonder if their policy is put into place because they know that they dress are not the quality that you are paying for and what they try to make everyone believe they are buying
Regards,
*** ***

The customer, *** ***, purchased a wedding gown from Henri's Cloud Nine on April 8, *** ***, mother of the customer, called on Saturday, July 29, and requested her money backOur sales policy, is all sales are final, no refunds, returns or exchanges and Henri's has
provided a copy of the signed sales agreementHenri's gave an option to forfeit the $down payment towards the dress, however the customer refused and claimed she was going to get her money back, "one way or another"Henri's sticks to our sales policy and *** agreed to purchase the dress and Henri's has proof of the documents.? Henri's takes pride in excellent customer service, however our sales policy is something that we make very clear to every customer at the time of purchase.? ? If there are any questions regarding this complaint, please refer them to Joshua V***.? Thank you,? Joshua V***General ManagerHenri' Cloud Nine###-###-####

I do not feel that this is satisfactory to my request.  I feel that the company sold me a dress that was faulty and the problem we had with the dress was not something that we would have been able to know was wrong with it when we picked it up.  I am not sure what they think we should have done, should we have waited to pick up the dress the day before the prom so they were sure that we did not do anything to the dress.  It was a prom dress, no girl is going to wear a prom dress before the prom, it hung in my daughters room till the day of the prom,  At which time she put the dress on right before going to the Prom, did not even make it to the prom before the dress basically fell apart.  Like I said before it is the matter in which the dress was flawed that I am requesting a refund.  They can say that they tried to call me but I do not have any evidence of this and what about all the other times that I tried to call and speak with them and I kept being put off by say thing they were in meetings and they would call me back. This is poor customer service.  It makes me wonder if their policy is put into place because they know that they dress are not the quality that you are paying for and what they try to make everyone believe they are buying.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: First and foremost I do agree that there is a valid contract.  However we have a situation that we will be unable to use the dress at this time and do not know when the dress would be needed.  The dress is a sample not one that was ordered and fit for my daughter specifically so the business can put it back into it's inventory and sell it.  Second the treatment I received was out of line.  The general manager threaten to sue me for slander and I am not slandering the business I am trying to resolve this in a professional manner.  He basically called me out of my name and other words I choose not to disclose as it is not appropriate. I am asking that the business step outside of their standard business practice and make an exception due to the circumstances that we need to cancel the agreement and to do the right thing and refund my money.
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The business gave me a full refund. 
Regards,
[redacted]

We provided a full refund to our customer on 11.13.17.

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Address: 8597 Sancus Blvd, Columbus, Ohio, United States, 43240-4046

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