Henry Briggs and Associates, Inc.

I spoke to *** from the hospital and she apologized for not getting back to me, which was acceptable To set the record state I sent an email [on Oct @ 5:AM ]to the *** *** prior to even seeing the property disclosing that I filed bankruptcy in due to medical bills and a reduction in incomeI informed the *** *** that my income had dramatically increased and everything is currentI have an email chain to prove that they knew prior to me seeing the place and applying*** responded to my email saying the don't give rental standards via email but to call [Received a prompt response on Oct @ 9:AM]Furthermore when I visited the property the owner asked *** is this the prospect that was in bankruptcy, so the owner was made aware prior to me viewing the property, which is understandable given the circumstance I will assume since the employee that handled my application was out due to extenuating medical reason *** assumed that I didn't disclosed the information Furthermore the complaint is not about me being qualified or not qualified for a rental property, so all the personal information he put in the response is not relevantIf my credit was so bad, then it supports why a answer should have been rendered within to hoursI withdrew my application not due to anyone asking for more information about my credit due to being told that people would call me back to give a status update and not getting a call until after this complaint was fileI withdrew my application because the business said one thing and did anotherAfter talking to *** I understood why the time frame was not met and accepted our apology So while I didn't get on through the formal complaint I got a verbal from ***, so I consider this matter resolved*** has a great deal of integrity unlike *** which responds with lies "the client didn't disclose bankruptcy" and "applicant withdrew when we question the credit"Both statement are not true and I have email proof to disprove the first statement and can attest that no one discussed credit with me after the application
Regards,
*** ***

Dear
Ms***,In
response to your letter concerning the above referenced case number, I have
researched the events mentioned in Ms*** letter and provide the
following clarifications. The
home was recently purchased and completely renovated by an investor. Renovations
included a new kitchen, new
baths, new HVAC system, fresh paint, and new flooring. The home looked beautiful. I have included some pictures to show the
work that was done. The investor then
contacted our office about renting the home on their behalf. We advertised the home and signed a lease
with the ***. Once the ***
moved in and started using the systems of the home, it was then discovered some
of the poor workmanship that was done. As
soon as these issues were brought to our attention, we immediately had a
contractor go out to repair the faulty renovation. I certainly understand the tenant’s
frustration as several issues arose back-to-back. In each instance, we arranged to have the
work done immediately.As
she listed each item numerically, I will respond using the same numbers: The lease started May 2nd and it is customary for the tenant to come by the office, pay the rent, and provide a copy of their renter’s insurance prior to getting the keys.Contractors apparently used some of her electricity. We can compensate based on usage.Gas leak noticed by City. This would have been done by the renovation company before we became involved in the home. As Mrs*** noted, we sent someone to fix the problem.House dirty on move-in. Everything in the home was new. We had a maid service through the home prior to move-in. Not sure what her issue is here.Faucet in bathtub leaking. The work order came in on the 9th and the job was completed on the 11th. Bedroom door locks. Mrs*** has always insisted on being present when work is done. Any delay for any of these jobs has always been tied to her schedule and not ours. The work was done as quickly as her schedule allowed.Hot water/ cold water switched. Part of renovation work. Again, the issue was resolved as soon as it was brought to our attention and she allowed access to the home.Leak in ceiling. The request came into our office on the 9th. The roofers were called and finished their work on the 11th. Broken window. The windows are newer double-paned windows. One sash was broken and had been boarded up. That window had been ordered before the tenant moved in. She was aware of the manufacturers timing and the window sash was installed as soon as it was ready.Ceiling stains. The HVAC unit is installed in the attic. The a/c drain line had a hole in it causing water to leak when the a/c was running. She initially notified us about the issue on the 27th. We had someone there that day. The problem was identified and we had a specialist there the next day (Saturday) to resolve the issue. Mrs
*** comment that “most of her correspondence have not been acknowledged”
is completely incorrect. You will notice
from the above work order timelines that we always responded in a very timely
manner. All of the contractors that were
sent to fix the problems were met with a tenant that was aggressively
disrespectful and rude to them even though they were there to help. On at least one occasion, she refused to
allow a contractor in even though he had an appointment.As
stated above, we don’t deny there were issues related to the previous
renovation. As a company, we responded
to every instance quickly and professionallyWe have come to learn that this
tenant is difficult to deal with and unrealistic in her view of the world. We have reached out to her by voice mail and
email to offer to let her out of her lease but have not heard anything from her
regarding this issue. We had been
waiting to respond to this inquiry in the hopes that a pleasant lease
resolution would have been obtained.I
hope this clears up some misgivings that have been reportedIf
you have any questions, please feel free to give me a call.Yours
truly,

*** ***Good Morning,
I wish to respond to the complaint filed by *** *** against our company. *** *** made application to rent one of our homes on 10/and later withdrew that application on 10/8. He complained that the application process took too
long. He mentioned in his complaint that the initial employee assigned to his application was out sick. That is true. She spent days in the hospital in ICU with a blood clot. While in the hospital, she sent emails and called the applicant on her cell phone to assure him that someone else in the office was handling his application. We continued to process his application and found that he had neglected to inform us that he had recently filed bankruptcy, was $behind on his primary car payments, had another car repossessed, was delinquent $on a 3rd car, owed $to another creditor, was thousands of dollars delinquent on his home mortgage, and was overdue times on six credit cards by days
While attempting to get clarification from the applicant on some of these issues, he withdrew his application. We thank him for that. He had been attempting to rent a home from us for $per month. I suggest to the applicant that he spend time getting his own financial house in order before trying to rent again
If you have any questions, please let me know
Thanks for letting me respond to this issue
*** ** ***

I am formally responding to the complaint you received about our company The applicant stated that she spoke with our office prior to the application process and stated she had a bankruptcy but had reestablished credit
We responded that this was a situation we would consider and that she should go ahead and apply Once we received the application and pulled the credit reports, we discovered that one of the applicants had two evictions on his credit This information was not provided prior to the application process Our office has a zero tolerance policy on accepting applications from perspective tenants that have been evicted from previous rental property (let alone two evictions) Had this information been provided prior to the application fees being paid and credit reports run, we would have informed her of this policy
Therefore, since the applicant did not disclose this vital information up front, I feel we do not owe her a refund of her application fee
We are a family owned business doing real estate property management and sales since We are proud of our year record of customer service If you have any questions or need additional information, please let me know
Thanks
*** ** ***
Briggs Realty
Residential/Commercial Sales & Property Management
*** ** *** *** *** ** *** *** ***
*** *** fax

I used Briggs property to manage my condo in Richmond, VA since I do not live locallyTheir level of service apparently varies greatly depending on who is working in the officeHowever since I have asked around to other Property Management companies I found out they have a reputation to having poor customer service with their tenants and the property ownersMain issues
Communication - they do NOT respond to emails OR phone calls! When You call the person is unavailable or not there..and will not call backThis is a huge problem when You expect them to manage a property for You and they live out of stateWhen they collect late fees from the tenant (if they collect them) the owner will never receive them
When my tenant left, there was a hole in the wall, the door was kicked in, drawing on the walls, bleach stains on the carpet, a ceiling fan was removed, and the list goes onThey only refunded me half of my depositAnd oh by the way, the person that made that decision hadn't visited the property or looked at the photosBottom line, Briggs should not be allowed to conduct business like thisHe is the owner and when I talked to him, he pretended to act unaware of how inept and incompetent his employees are, but turns out, this is just how they do businessThe *** reviews and other reviews about this company are all consistently poor

[redacted]Good Morning,
 
I wish to respond to the complaint filed by [redacted] against our company.  [redacted] made application to rent one of our homes on...

10/6 and later withdrew that application on 10/8.  He complained that the application process took too long.  He mentioned in his complaint that the initial employee assigned to his application was out sick.  That is true.  She spent 10 days in the hospital in ICU with a blood clot.  While in the hospital, she sent emails and called the applicant on her cell phone to assure him that someone else in the office was handling his application.  We continued to process his application and found that he had neglected to inform us that he had recently filed bankruptcy, was $7000 behind on his primary car payments, had another car repossessed, was delinquent $2000 on a 3rd car, owed $3000 to another creditor, was thousands of dollars delinquent on his home mortgage,  and was overdue 54 times on six credit cards by 90 days.
While attempting to get clarification from the applicant on some of these issues, he withdrew his application.  We thank him for that.  He had been attempting to rent a home from us for $2200 per month.  I suggest to the applicant that he spend time getting his own financial house in order before trying to rent again.
If you have any questions, please let me know.
Thanks for letting me respond to this issue.
[redacted]

DO NOT try doing business with Henry Briggs in Richmond, VA. Everyone in the office is unprofessional, they are lying and disrespectful.
My husband and I, were searching for a rental property and found the one we wanted that was listed with this real estate company. Initially, we've met with the gentleman who was showing the property and he was really nice and friendly. It went way downhill from there.
THIS COMPANY JUST TAKES MONEY and then, they lie to you that for some reason made up by them, you did not get approved.
My husband and I went into the office to submit the rental application and to pay the fee.
This company never discloses what the qualifying factors are. They do NOT inform you about what the credit score should be, nor about minimum income. My husband had a credit score of 740 and an income of over $100,000 a year, no negative holds on credit report, no bankruptcies, no judgements. Yet, after we were told that we could get the keys to the property as early as in 48 hours, when we called the next morning, different employees took our call and kept on telling us that the manager was not in the office and they couldn't give us an answer. After insisting throughout the day, finally, in the afternoon, a different person picked up the phone and informed me that our application was denied because my husband didn't have good credit score. Upon my questioning and requests to speak with the manager, I was told that the manager did not want to talk to me and that was the final answer.
Later on, we found out that the same property we were looking to rent was available for over 10 months and that there have been more people who paid deposits and never got approved.
Still shocked how this business is still allowed to keep its doors open. They should be ashamed of how they treat honest, hard-working individuals. But, obviously, they are not and that's how they make their money.

Dear
Ms. [redacted],In
response to your letter concerning the above referenced case number, I have
researched the events mentioned in Ms. [redacted] letter and provide the
following clarifications.  The
home was recently purchased and completely renovated by an investor. ...

Renovations included a new kitchen, new
baths, new HVAC system, fresh paint, and new flooring.  The home looked beautiful.  I have included some pictures to show the
work that was done.  The investor then
contacted our office about renting the home on their behalf.  We advertised the home and signed a lease
with the [redacted].  Once the [redacted]
moved in and started using the systems of the home, it was then discovered some
of the poor workmanship that was done.  As
soon as these issues were brought to our attention, we immediately had a
contractor go out to repair the faulty renovation.  I certainly understand the tenant’s
frustration as several issues arose back-to-back.  In each instance, we arranged to have the
work done immediately.As
she listed each item numerically, I will respond using the same numbers: The lease started May 2nd and it is customary for the tenant to come by the office, pay the rent, and provide a copy of their renter’s insurance prior to getting the keys.Contractors apparently used some of her electricity.  We can compensate based on usage.Gas leak noticed by City.  This would have been done by the renovation company before we became involved in the home.  As Mrs. [redacted] noted, we sent someone to fix the problem.House dirty on move-in.  Everything in the home was new.  We had a maid service through the home prior to move-in.  Not sure what her issue is here.Faucet in bathtub leaking.  The work order came in on the 9th and the job was completed on the 11th.  Bedroom door locks.  Mrs. [redacted] has always insisted on being present when work is done.  Any delay for any of these jobs has always been tied to her schedule and not ours.  The work was done as quickly as her schedule allowed.Hot water/ cold water switched.  Part of renovation work.  Again, the issue was resolved as soon as it was brought to our attention and she allowed access to the home.Leak in ceiling.  The request came into our office on the 9th.  The roofers were called and finished their work on the 11th.  Broken window.  The windows are newer double-paned windows.  One sash was broken and had been boarded up.  That window had been ordered before the tenant moved in.  She was aware of the manufacturers timing and the window sash was installed as soon as it was ready.Ceiling stains.  The HVAC unit is installed in the attic.  The a/c drain line had a hole in it causing water to leak when the a/c was running.  She initially notified us about the issue on the 27th.  We had someone there that day.  The problem was identified and we had a specialist there the next day (Saturday) to resolve the issue.  Mrs.
[redacted] comment that “most of her correspondence have not been acknowledged”
is completely incorrect.  You will notice
from the above work order timelines that we always responded in a very timely
manner.  All of the contractors that were
sent to fix the problems were met with a tenant that was aggressively
disrespectful and rude to them even though they were there to help.  On at least one occasion, she refused to
allow a contractor in even though he had an appointment.As
stated above, we don’t deny there were issues related to the previous
renovation.  As a company, we responded
to every instance quickly and professionally. We have come to learn that this
tenant is difficult to deal with and unrealistic in her view of the world.  We have reached out to her by voice mail and
email to offer to let her out of her lease but have not heard anything from her
regarding this issue.  We had been
waiting to respond to this inquiry in the hopes that a pleasant lease
resolution would have been obtained.I
hope this clears up some misgivings that have been reported. If
you have any questions, please feel free to give me a call.Yours
truly,

In
response to your letter concerning the above referenced case number, I would
like to provide an update on the situation.  The
tenant, Ms. [redacted], lives on the 1st floor of a 3-story apartment building. The
leaks in the living room and kitchen ceiling came from two different...

sources.  The 1st leak was reported at 9:48
at night.  Within 2 hours, we had a
contractor there to handle the situation. 
It turned out that the tenant who lived above Ms. [redacted] was mopping the
floor and used too much water causing leakage into Ms. [redacted]’s apartment.  The 2nd leak came after a night of
raining.  We had a contractor on site the
same day the leak was reported.  Having a
leak into a 1st floor apartment on a 3-story building is
unusual.  We monitored the leak and
discovered it was caused by a defective gutter. 
That gutter has been repaired and we have had several rains since then
with no further water into the apartment.We
have met personally with Ms. [redacted] and have arranged for one of our painters
to schedule a time convenient with her to repaint the affected areas.  Neither
of these two leaks could have been anticipated and we feel our response time (2
hours after hours and same day for the 2nd leak) speaks volumes to
our service. We
look forward to a good working relationship with Ms. [redacted] as we move
forward.If you have any
questions, please feel free to give me a call.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
NB: It is with shock, I read Henry Briggs response, and false claims. Since Revdex.com did not give me a chance to show evidence of my claim, I was unable to forward emails sent to Henry Briggs. I will be seeking legal counsel and suing Henry Briggs, and he will have to show evidence that he fixed issues, tried to let me out of my lease (he wrote threatening me), and that I was disrespectful to his contractors. I have the phone numbers of some of his contractors, and I know under oath they will not tell a lie on his behalf.
If you want to resolve this case and save someone else from going through what I went through, please let me know so I can send you emails, and pictures of the house. Finally, I do not know what Henry Briggs offer is.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
NB: It is with shock, I read Henry Briggs response, and false claims. Since Revdex.com did not give me a chance to show evidence of my claim, I was unable to forward emails sent to Henry Briggs. I will be seeking legal counsel and suing Henry Briggs, and he will have to show evidence that he fixed issues, tried to let me out of my lease (he wrote threatening me), and that I was disrespectful to his contractors. I have the phone numbers of some of his contractors, and I know under oath they will not tell a lie on his behalf.
If you want to resolve this case and save someone else from going through what I went through, please let me know so I can send you emails, and pictures of the house. Finally, I do not know what Henry Briggs offer is.

Review: On July 15 2016 my ceiling began to leak in the kitchen and living room. 24hour maintenance was called at 9:48pm. Two hours later he arrived ,spoke to the neighbor, then told me my ceiling would dry and left. On July 26 it stormed and my ceiling began to leak again this time in the kitchen one of the leaks filled with so much water that the ceiling collapsed. The following morning I called Henry Briggs and associates and emailed them pictures of the damage,this was at 9am, by 230 nothing had been done. When I entered my home at 1140pm there was a black plastic covering over the hole. I called the following day for more information. I was told they wanted to see how my ceiling did during the upcoming storm. My ceiling continued to leak all weekend. Still to this day ,August 8th,2016 nothing else has been done. The last thing I want is for my ceiling to fall on top of me. I have contacted Henry Briggs and associates via phone,email,and written letter and still nothing has been done. This habit of neglect is not new for them. I once had a saw fall on to my balcony while I was standing outside because the contractors were throwing things over the upstairs balcony. No one notified me of the construction and even after showing them the saw they still did it again the next day.Desired Settlement: Either repair the all leaks and hole in ceiling in 30days from the time of initial notification (July 27 2016) or cancel my lease.

Business

Response:

In

response to your letter concerning the above referenced case number, I would

like to provide an update on the situation. The

tenant, Ms. [redacted], lives on the 1st floor of a 3-story apartment building. The

leaks in the living room and kitchen ceiling came from two different sources. The 1st leak was reported at 9:48

at night. Within 2 hours, we had a

contractor there to handle the situation.

It turned out that the tenant who lived above Ms. [redacted] was mopping the

floor and used too much water causing leakage into Ms. [redacted]’s apartment. The 2nd leak came after a night of

raining. We had a contractor on site the

same day the leak was reported. Having a

leak into a 1st floor apartment on a 3-story building is

unusual. We monitored the leak and

discovered it was caused by a defective gutter.

That gutter has been repaired and we have had several rains since then

with no further water into the apartment.We

have met personally with Ms. [redacted] and have arranged for one of our painters

to schedule a time convenient with her to repaint the affected areas. Neither

of these two leaks could have been anticipated and we feel our response time (2

hours after hours and same day for the 2nd leak) speaks volumes to

our service. We

look forward to a good working relationship with Ms. [redacted] as we move

forward.If you have any

questions, please feel free to give me a call.

Review: Rented [redacted] from Henry Briggs & Associates

Problems:

1. Made me drive to their office to pick up keys to house knowing there were people working on the house on May 2nd

2. Got to the house, and the workers connected their power tool to electricity that had just been changed to my name – They need to pay of my first month energy bill

3. When the utility company came to turn on gas on May 2nd, the man noticed there was a gas leak that was reported 2 months prior that had not been fixed. Had to call Henry Briggs who sent a man who absconded, and after several calls sent a second person to fix the problem. The utility company went out of their way & made several visits to see I got my gas turned on.

4. House was dirty when I moved in

5. Faucet in bathtub did not shut off, so water poured non-stop for 2 weeks before someone was sent

6. Master bedroom and bathroom doors did not lock, took over 2 weeks to have it fixed.

7. Hot water and cold water pipes were switched so hot water comes out of the faucet when turned to the blue side and cold water when turned to the red side. This has affected my washer which washes with hot water when set on normal, and cold water when set on hot. Henry Briggs has to pay for my first month utility bill in full

8. A few days after moving in, there was signs of a leak in the ceiling which blew up a bulb, the leak got worse, and filled up my living room, and on May 28th, the ceiling between 2 rooms collapsed. I have not seen any Henry Briggs representatives. My kids and I are living in hazardous conditions and we need help

9. Windows are broken, and nothing has been done despite emails.

10. There are visible strains on the ceiling show signs of possibly collapsing in the near future

The above are by no means the only problems I have encountered in less than 4 weeks in this house

I have pictures, videos and emails send to Henry Briggs & associates. Most of my correspondence have not been acknowledgedDesired Settlement: Refund my rent and deposit so I can go look for another house, and not hold me liable for any problems or issues in the house.

Business

Response:

Dear

Ms. [redacted],In

response to your letter concerning the above referenced case number, I have

researched the events mentioned in Ms. [redacted] letter and provide the

following clarifications. The

home was recently purchased and completely renovated by an investor. Renovations included a new kitchen, new

baths, new HVAC system, fresh paint, and new flooring. The home looked beautiful. I have included some pictures to show the

work that was done. The investor then

contacted our office about renting the home on their behalf. We advertised the home and signed a lease

with the [redacted]. Once the [redacted]

moved in and started using the systems of the home, it was then discovered some

of the poor workmanship that was done. As

soon as these issues were brought to our attention, we immediately had a

contractor go out to repair the faulty renovation. I certainly understand the tenant’s

frustration as several issues arose back-to-back. In each instance, we arranged to have the

work done immediately.As

she listed each item numerically, I will respond using the same numbers: The lease started May 2nd and it is customary for the tenant to come by the office, pay the rent, and provide a copy of their renter’s insurance prior to getting the keys.Contractors apparently used some of her electricity. We can compensate based on usage.Gas leak noticed by City. This would have been done by the renovation company before we became involved in the home. As Mrs. [redacted] noted, we sent someone to fix the problem.House dirty on move-in. Everything in the home was new. We had a maid service through the home prior to move-in. Not sure what her issue is here.Faucet in bathtub leaking. The work order came in on the 9th and the job was completed on the 11th. Bedroom door locks. Mrs. [redacted] has always insisted on being present when work is done. Any delay for any of these jobs has always been tied to her schedule and not ours. The work was done as quickly as her schedule allowed.Hot water/ cold water switched. Part of renovation work. Again, the issue was resolved as soon as it was brought to our attention and she allowed access to the home.Leak in ceiling. The request came into our office on the 9th. The roofers were called and finished their work on the 11th. Broken window. The windows are newer double-paned windows. One sash was broken and had been boarded up. That window had been ordered before the tenant moved in. She was aware of the manufacturers timing and the window sash was installed as soon as it was ready.Ceiling stains. The HVAC unit is installed in the attic. The a/c drain line had a hole in it causing water to leak when the a/c was running. She initially notified us about the issue on the 27th. We had someone there that day. The problem was identified and we had a specialist there the next day (Saturday) to resolve the issue. Mrs.

[redacted] comment that “most of her correspondence have not been acknowledged”

is completely incorrect. You will notice

from the above work order timelines that we always responded in a very timely

manner. All of the contractors that were

sent to fix the problems were met with a tenant that was aggressively

disrespectful and rude to them even though they were there to help. On at least one occasion, she refused to

allow a contractor in even though he had an appointment.As

stated above, we don’t deny there were issues related to the previous

renovation. As a company, we responded

to every instance quickly and professionally. We have come to learn that this

tenant is difficult to deal with and unrealistic in her view of the world. We have reached out to her by voice mail and

email to offer to let her out of her lease but have not heard anything from her

regarding this issue. We had been

waiting to respond to this inquiry in the hopes that a pleasant lease

resolution would have been obtained.I

hope this clears up some misgivings that have been reported. If

you have any questions, please feel free to give me a call.Yours

truly,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: We currently rent a property from Henry Briggs and Associates and before signing our lease we were told all broken windows in home would be fixed. They still have not after 6 months. Also we had a faulty boiler and burned an excessive amount of oil and asked for compensation. After over a month of asking this I still have not heard back from them. Also because of the thin windows and cracks we are loosing a severe amount of heat making it impossible to heat our home. They keep telling us they have been ordered and putting this matter off. Also because of faulty boiler there is soot on walls and ceilings and I asked them to repair those and still no answer from them. When I called their office The [redacted] hung up in my face after saying " what do you want me to do? Fix it myself" They keep putting off important maintenance issues and will not compensate for their faulty equipment.Desired Settlement: I want my windows fixed and to be compensated for oil loss and soot removed from my walls and ceilings. If not I want to be let out of my lease without penalty and my deposit back.

Business

Response:

[redacted],

I used Briggs property to manage my condo in Richmond, VA since I do not live locally. Their level of service apparently varies greatly depending on who is working in the office. However since I have asked around to other Property Management companies I found out they have a reputation to having poor customer service with their tenants and the property owners. Main issues
1. Communication - they do NOT respond to emails OR phone calls! When You call the person is unavailable or not there..and will not call back. This is a huge problem when You expect them to manage a property for You and they live out of state.
2. When they collect late fees from the tenant (if they collect them) the owner will never receive them
3. When my tenant left, there was a hole in the wall, the door was kicked in, drawing on the walls, bleach stains on the carpet, a ceiling fan was removed, and the list goes on. They only refunded me half of my deposit. And oh by the way, the person that made that decision hadn't visited the property or looked at the photos.
Bottom line, Briggs should not be allowed to conduct business like this. He is the owner and when I talked to him, he pretended to act unaware of how inept and incompetent his employees are, but turns out, this is just how they do business. The [redacted] reviews and other reviews about this company are all consistently poor.

Review: I applied to rent a property. Prior to applying I asked how long the approval process takes and was told 24 to 48 hours by [redacted] I applied for a place on 10/6/14 @ 8:22 AM. On Tuesday (10/7/2014) around 3:00 PM I called to check on the status of my application and was told that [redacted] was off, but someone else was working on my application and would call with a status update. I never received a return call, but it was also less than 48 hours from when I applied. I called on 10/8/2014 around 12:30 PM, which was after the 48 hours approval time had expired to check on the status and was informed that [redacted] was off again and Henry Briggs was on lunch. They told me [redacted] was working on my application and to call back later. I called back on 10/8/14 at 3:30 PM and asked to speak to [redacted] and they told me that she was with another client and asked if I wanted to leave a message. I said yes, but instead of taking a message a man picked up the phone and said my application was still in the pile to be processed. I called back 15 minutes later and asked for Henry Briggs and they said he was on another call, so I left a message for him to return my call. As of 7:45 PM I have not ever received a return call since I paid my $30 application fee which is non-refundable (this was clearly disclosed).Desired Settlement: My desired outcome is that this business change there practice from lying to customers to being honest. Don't tell your customers that an application takes 24 to 48 hours to be processed, when it takes longer than that. Property Management is all about being trust worthy and have a solid values set. The owner of the property depends on that and the tenants depend on that. I withdrew my application because I don't have confidence in this organization. If they can't answer a simple inquiry about application status, how could they handle even the most basic maintenance request? I will admit this business is very good at collecting money, my $30 fee was processed with no delay or problems. Once you paid the service disappears.

Business

Response:

[redacted]Good Morning,

Review: My roommate and I sent in two checks each last December for the months of December and January. The checks were clearly dated, one for December, one for January. But, instead of reviewing the checks, Henry Briggs decided to blindly deposit all the checks in December, and their bank also chose to not pay attention to the stipulated date of January and went ahead and attempted to cash the checks. Needless to say, our accounts didn't have a sufficient balance to cover both checks at once, so the January check bounced. My bank immediately refunded me the fee for the bounced check because they saw that I was not at fault. Henry Briggs claims that I should have highlighted the date and included a separate note indicating that the second check was to be cashed in January, not December. This was never mentioned prior or stipulated in the contract. I did my due diligence of indicating the correct date. My roommate and I were charged $50 each because of the bounced check. We refused to pay and after many calls back and forth, they finally agreed to not charge us. However, after our lease expired and we moved out, the $50 fee was withheld from us in our security deposit and they refused to return it. Attempting to contact Henry Briggs any further has proved to be fruitless because [redacted], the [redacted], refuses to return my calls for several months now. Because of this, I strongly disagree with Henry Briggs' supposed A+ rating.Desired Settlement: $50 refund to me and $50 refund to my roommate

Business

Response:

I have reviewed the complaint from [redacted] requested a return of an NSF fee the bank charged us. I spoke with [redacted] on several occasions (as all tenants are given my direct cell number) and we never discussed returning the $50 NSF check fee. I clearly stated we do not have a system in place for post dated checks. In an given month we process several thousand checks, if a check is sent in we process it.
Stating that trying to contact us is fruitless because [redacted] refuses to return calls is an inaccurate statement. As stated earlier, tenants call [redacted] directly on his cell phone.
To appease [redacted], we will refund the NSF charge, even though Henry Briggs & Associates, Inc was charged this by the bank. Sorry you needed to get involved in this matter, and we hope this brings a satisfactory closure.

[redacted], Pine Court Apartments

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

[redacted]

The online payment system is very convenient. I'm very content so far and look forward to staying at my current location for years to come. Thanks!

Do not rent from this company. Their maintenance is non existent. Be prepared to send an email and make a phone call daily if you want something fixed within a month. I was left without heat for a year, and had frozen pipes over 10 times one winter with no help. I had no working refrigerator for about a month. Then they will send someone during evening hours to come work for maybe an hour no matter how long the job takes. They do not work with you on when they can enter your home. If you are not available and politely request a different time, they will threaten to get the key and enter without your permission. I've also had at least 3 mix ups where I paid my rent on time through their autopay system and I got letters threatening eviction if I did not pay (when I did). Even after the first time they did not correct their error and did it again. When I was ending my lease in a few months, they would schedule viewings of my home without telling me. I only found out if I called and asked. Not to mention the person showing the house told blatant lies to the people they were showing it to.

Review: Spoke with the office manager in regards to application process, asked how stricked they were. Explained to her I had a recent bankruptcy and didn't want to waste my money on application fee to be denied. She asked if I had re-established credit I told her yes I had bought a vehicle she assured me I should be ok. So I moved forward with the application process and fees, to then get a phone call my application was denied because I did not have 6 months of credit re-establishment, granted my co applicant had 2 evictions however that was not the main factor. The main issue with the denial was I did not have 6 months worth of re-established credit. The person [redacted] who called me and she couldn't seem to give me an answer as to why I wasn't told this when I spoke to [redacted] about re-established credit. I called [redacted] to question this again she told me she had only been working there about a month and a half. I explain to her how I felt they had just taken my money, she said she was going to speak with "him" whomever" that was to see if the re-established credit would be sufficient and we remove the co-applicant, when we spoke today she told me if I wanted to wait 2 or 3 months and reapply I would not have to pay another application fee, that "of no help to me beings I am looking for a home right now not in 2 or 3 months, to then turn around and tell me that "he" whomever she spoke to did not want my co-applicant even as an occupant of the property. Dicrimatory if you ask me beings they would not even have pulled his credit if I had not of listed him as applicant. Who would want to rent from a company anyway whose office staff if uneducated and out to take your money after you are up front with them. And then who is going to tell you who you can have as an occupant. I feel as though this company owes me a full refund, as I paid for 2 applicants and would not have applied at all if I had been given proper iformation up front.Desired Settlement: Refund my credit card I used to pay for the 60.00 application fee or mail a check to my home

Business

Response:

I am formally responding to the complaint you received about our company. The applicant stated that she spoke with our office prior to the application process and stated she had a bankruptcy but had reestablished credit. We responded that this was a situation we would consider and that she should go ahead and apply. Once we received the application and pulled the credit reports, we discovered that one of the applicants had two evictions on his credit. This information was not provided prior to the application process. Our office has a zero tolerance policy on accepting applications from perspective tenants that have been evicted from previous rental property (let alone two evictions). Had this information been provided prior to the application fees being paid and credit reports run, we would have informed her of this policy.

Therefore, since the applicant did not disclose this vital information up front, I feel we do not owe her a refund of her application fee.