Henry Brown Buick GMC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The point is the dealer failed to provide the state of Texas my title and paper work and sent it to ARIZONA KNOWING I WAS TITLING IT IN TEXASI had no choice but to pay $to the dmv of Arizona when in fact I would of paid nothing in TexasI am not in the state of Arizona which it is impossible to cancel the warranty and [redacted] insurance that I was lied aboutAnd lying to the bank about my income they have never addressedI would like this to stick since this dealer has no intent of doing what they should of done in the first place especially for a customer that spent over $100,on cars.Regards, [redacted]

Revdex.comTo whom it may concern,Thank you for the opportunity to respond to Mr [redacted] concerns It is our goal to have every customer completely satisfied We will be happy to detail Mr [redacted] vehicle, as well as repair any damage we may havecaused to his windshield.Please have Mr [redacted] contact us with a convenient time for us to pick up the vehicle, and make these repairs.Thank you for your time with this matter We look forward to making Mr [redacted] completely satisfied with our service.Sincerely, [redacted] Executive AssistantHenry Brown Buick GMC

As previously responded, Income and residency is information provided by the customer. We only use information as it is provided to us. If Mr*** would like us to send him the cancellation paperwork for his extended service contracts, and insurance, we would be happy to do that. Please provide us with a street address to send the information. We will need an address that we can send information via ***. Signature required. Thank you again for the opportunity to respond to this customer. Sincerely,*** ***Executive AssistantHenry Brown Buick GMC

Thank you for the opportunity to respond to Mr*** concerns. If Mr*** would like to cancel his extended service contracts and *** insurance, we will be happy to assist him. He needs to stop into the dealership at his convenience, and we will take care of the
paperwork for the cancellation.License plates are applied for at the request of the customerThe dealership does not determine residency, we base our information provided by our customersThe same policy is followed concerning incomeOur customers fill out forms that provide income, and this is what we provide to lending institutions, so they may consider financing.If there are any further repairs necessary to Mr*** vehicle, we are happy to assist. We invite him to stop into our service department, and we can handle any repairs he feels are necessary.Again, thank you for allowing us the opportunity to help Mr***We hope to see him soon in the dealership, to help with any repairs, or information he may need.Sincerely,*** ***Executive AssistantHenry Brown Buick GMC

Thank you for the opportunity to respond to Mr. [redacted] concerns.   Mr. [redacted] was refunded the full amount of his charges on 08/18/2016.  ( $ 405.00).  Mr. [redacted] contacted Jeff M[redacted] the Service Manager concerning this issue prior to our store receiving this Revdex.com...

complaint.  Jeff M[redacted] made the refund to the customer without hesitation.  I had hoped Mr. [redacted] would contact the Revdex.com and advise you that this had already been resolved.  It does not appear he has done that. At this time, we feel we have done everything possible to resolve all issues Mr. [redacted] may have.  If there are is anything else we can do to help Mr. [redacted], please do not hesitate to contact us. Sincerely, Vicki W[redacted]Executive AssistantHenry Brown Buick GMC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I am not willing to allow this company to do anymore work on my vehicle. I will have the repairs completes and forward the bill. I do not trust this dealership and am very uncomfortable with them having my vehicle back on their property. 
Regards,
[redacted]

Revdex.comTo whom it may concern,Thank you for the opportunity to respond to Mr. [redacted] concerns.  It is our goal to have every customer completely satisfied.  We will be happy to detail Mr. [redacted] vehicle, as well as repair any damage we may havecaused to his...

windshield.Please have Mr. [redacted] contact us with a convenient time for us to pick up the vehicle, and make these repairs.Thank you for your time with this matter.  We look forward to making Mr. [redacted] completely satisfied with our service.Sincerely,[redacted]Executive AssistantHenry Brown Buick GMC

To whom it may concern,We will be happy to send a windshield company to Mr. [redacted] to repair the windshield damage.  We will not, however, pay any invoices submitted by Mr. [redacted] for repairs done to his vehicle by a third party he has independently hired.Please have Mr. [redacted]'s contact us at his convenience to have his windshield repair scheduled.Sincerely,[redacted]Executive AssistantHenry Brown Buick GMC

Revdex.com 4428 N. 12th Street Phoenix, AZ 85014 Attn:  Conciliation & Engagement Specialists              RE: [redacted] To whom it may concern, At this time, Mr. [redacted] has purchased a vehicle, and is satisfied with...

his purchase.  There is no outstanding money owed to Mr. [redacted].  It is our goal to make every customer completely satisfied.  Mr. [redacted] has indicated he is extremely happy with our service. If you need any further information, please do not hesitate to contact me. Sincerely, Vicki W[redacted] Executive Assistant Henry Brown Buick GMC

Revdex.com 4428 N. 12th Street Phoenix, AZ 85014 Attn:  Conciliation & Engagement Specialists              RE: [redacted] To whom it may concern, Mr. [redacted] trade has been paid off, and the loan for his new...

vehicle has been funded.  A letter was faxed to his original loan company explaining that Mr. [redacted] vehicle was traded in, and the loan balance was to be paid by our dealership.  That letter should satisfy any questions his bank had about late payments.  Since Mr. [redacted] has indicated he will be contacting an attorney, any further communications will be handled between our attorneys. We thank you for the opportunity to respond to this inquiry. If you need any further information, please do not hesitate to contact me. Sincerely, Vicki W[redacted] Executive Assistant Henry Brown Buick GMC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The point is the dealer failed to provide the state of Texas my title and paper work and sent it to ARIZONA KNOWING I WAS TITLING IT IN TEXAS. I had no choice but to pay $2200 to the dmv of Arizona when in fact I would of paid nothing in Texas. I am not in the state of Arizona which it is impossible to cancel the warranty and [redacted] insurance that I was lied about. And lying to the bank about my income they have never addressed. I would like this to stick since this dealer has no intent of doing what they should of done in the first place especially for a customer that spent over $100,000 on 2 cars.Regards,[redacted]

The customer states in his last line that " The problem has been resolved and there are no other issues.  "  We feel this issue is resolved, and requires no further refunds to the customer. Sincerely, Vicki W[redacted]Executive AssistantHenry Brown Buick GMC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  Ps. I emailed Revdex.com, they did come thru on flying colors. Their customer service turned out to be great! And has made me a loyal customer!

Thank you for the opportunity to respond to Mr. [redacted] concerns. 
 
Mr. [redacted] was refunded the full amount of his charges on 08/18/2016.  ( $ 405.00).  Mr. [redacted] contacted Jeff M[redacted] the Service Manager concerning this issue prior to our store receiving...

this Revdex.com complaint.  Jeff M[redacted] made the refund to the customer without hesitation.  I had hoped Mr. [redacted] would contact the Revdex.com and advise you that this had already been resolved.  It does not appear he has done that.
 
At this time, we feel we have done everything possible to resolve all issues Mr. [redacted] may have.  If there are is anything else we can do to help Mr. [redacted], please do not hesitate to contact us.
 
Sincerely,
 
Vicki W[redacted]
Executive Assistant
Henry Brown Buick GMC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]   Ps. I emailed Revdex.com, they did come thru on flying colors. Their customer service turned out to be great! And has made me a loyal customer!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]   Ps. I emailed Revdex.com, they did come thru on flying colors. Their customer service turned out to be great! And has made me a loyal customer!

Revdex.com
4428 N. 12

size="2">th Street
Phoenix, AZ 85014
Attn:  Conciliation & Engagement Specialists

             RE: [redacted]

To whom it may concern,

At this time, Mr. [redacted] has purchased a vehicle, and is satisfied with his purchase.  There is no outstanding money owed to Mr. [redacted].  It is our goal to make every customer completely satisfied.  Mr. [redacted] has indicated he is extremely happy with our service.

If you need any further information, please do not hesitate to contact me.

Sincerely,

Vicki W[redacted]
Executive Assistant
Henry Brown Buick GMC

To whom it may concern,

Thank you for the opportunity to respond to this customers concerns.  We have refunded Mr. Martinez's full amount of his purchase.  He received his check, and returned the parts for his vehicle to the dealership on July 7th, 2014.

We...

regret the Onstar mirror did not work for Mr. Martinez.  We hope in the future he will once again consider Henry Brown Buick GMC for his vehicle needs.

Sincerely,

Vicki Willis

Executive Assistant

Henry Brown Buick GMC.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]I am not willing to allow this company to do anymore work on my vehicle. I will have the repairs completes and forward the bill. I do not trust this dealership and am very uncomfortable with them having my vehicle back on their property. 

Regards,[redacted]

The customer states in his last line that " The problem has been resolved and there are no other issues.  " 
We feel this issue is resolved, and requires no further refunds to the customer.
 
Sincerely,
 
Vicki W[redacted]
Executive Assistant
Henry Brown Buick GMC