Henry D. Bean & Sons

I am writing in response to the complaint concerning the design services rendered to [redacted] by our third party vendor, [redacted] On 1/20/17, [redacted] purchased a website with a custom layout design package for $1,of which she paid a deposit of $ She agreed to make payments of $on 2/20/17, 3/20/and 4/20/but has failed to make any payments on her balance Further, the design center has delivered two unique designs on 2/17/and 2/27/ Regarding the comments Ms[redacted] has made in her complaint, we’d like to address each in conjunction with details that are available from the recorded calls and other correspondence to help explain each point As [redacted] states, tech support explained that timely feedback would help move the process along quicker As stated, in our Terms of Service and online, a design project begins once the design wizard is completed and the signed design center agreement is submitted Although Ms[redacted] made her purchase on 1/20/17, she completed the design wizard on 1/27/and sent in her signed agreement on 2/6/ During that period, her Project Manager attempted to reach her on 1/31/but had to leave a voicemail and send an email with instructions In accordance with our policies, the signed agreement marked 2/6/as the official commencement of the design project and an initial concept was delivered business days later on 2/27/ This concept was delivered in accordance to our stated timelines on deliverables Project managers (PM) are assigned to each of our clients to help them through the design wizard as well as help communicate with our designers [redacted] was sent a welcome email from her PM and was aware that communication would happen with this individual instead of directly with our designers On 2/21/17, [redacted] lodged a complaint to Market America corporate stating that the design was not what she wanted We immediately had a manager, Phil D [redacted] , assigned to her case to get her feedback and so we could create a new concept for her Phil spoke with [redacted] on 2/22/and agreed to have our team create a brand new concept even though her account was delinquent for payment A brand new concept was expedited and delivered business days later on 2/27/ We attempted to call [redacted] several times on 2/28/ On 3/ [redacted] let us know she wanted to setup a time to talk but unfortunately we did not hear back from her until 3/ On 3/6, [redacted] called to cancel and requested a refund but at this point the project had been commenced and two (2) unique concepts were already provided to [redacted] On 3/15/17, [redacted] spoke with our billing manager, Laura F*, and advised that she was going to work with another designer using the second concept that we provided to herWe informed her that we cannot issue a refund for the website purchased because she was well outside of the days money back guarantee from section in our terms of services agreement We also told [redacted] that our day money back guarantee, on design packages, is only for design packages which have not been commenced We have already created two conceptual design concepts for her and we cannot issue a refund since we have been in compliance with our company policy During the recorded call on 3/15/at the 9:mark, [redacted] states she will work with a different designer using our second concept We have these policies in place to protect us from situations like this one where we invest time and resources into creating designs only to have clients take those designs to another designer Our manager, Phil D, attempted to call [redacted] again on 3/17/but she refused to talk with him In summary, [redacted] requests a refund of $However, to date, she has paid $and has an outstanding balance of $ In turn, our third party vendor, [redacted] , has completed two unique designs The second concept was acceptable enough for her to state that she will be using it with another design company At this point, we can offer her two options: She can complete her design integration with us and pay her remaining balance She can work with another designer as she indicated and we will be happy to forgive her balance owed We cannot issue a refund for the money she paid as we completed our designs in accordance with the company policy, which [redacted] signed off on In either case, we ask that you please remove this complaint from our fileWe have the recorded call with the billing manager; as well as supporting documentation to solidify our judgement Please feel free to contact Patricia C [redacted] at [redacted] or via e-mail at [redacted] , if you have any questions

April 3, Revdex.com of Central North Carolina [redacted] Greensboro, NC RE: Revdex.com ID # [redacted] We are writing in response to complaint # [redacted] forwarded to your office by [redacted] requesting a refundMarket America has an e-commerce site, Shop.com; which provides consumers over 1,individual merchants to choose from when comparison shoppingThe Customer purchased a product from one of their on-line merchants, [redacted] The customer contacted the merchant directly to inquire as to the ship date of the product [redacted] informed the Customer that the order was delayed due to extreme weather conditions affecting their business; as well as FedEx shipments in MarylandWe also verified these delays with FedEx Our Company was not aware of the issue until the complaint was filed at your officeOur Director of Account Services contacted the Customer on March 28th and made a good faith effort to issue a full refund on behalf of the merchantThe Customer should see a full refund within 5-business days In conclusion, we would like to request complaint # [redacted] be removed from our accountUnfortunately, this was unavoidable due to a winter storm and was beyond our controlHowever, we feel we have made a good faith effort to make sure the Customer was satisfied Please feel free to contact Patricia C [redacted] at [redacted] or via e-mail to [redacted] @marketamerica.com should you have additional questions Sincerely, Patricia C [redacted] Patricia C [redacted] Dispute Resolution Department

Good afternoon,We have processed the $check (check # [redacted] ) for Ms [redacted] and the tracking is [redacted] .Ms [redacted] should receive her check tomorrow.Thank you Marc A***President and COOMarket America Inc

Revdex.com: I have reviewed the response and I was told that my package would be rerouted that day when the shipping information became availableI called them when it was available and was then told that it would be rerouted but I would still get the shipping informationAt 3am on Saturday morning, which was the next day UPS informed me my package was on its way to meSo basically they waited days before rerouting my package when it could have been done that Friday and they would have gotten it back even faster and the payment wouldn't have even been processedThis company did shady things that just met expectations if they had not told me something else on the phoneYes I recieved my refund but the package hadn't even shipped when I called them, that happened an hour and a half after my initial call

March 5, Revdex.com of Central North Carolina *** *** *** *** * Greensboro, NC RE: Revdex.com ID # *** We are writing in response to complaint # *** forwarded to your office by Ms*** ** *** requesting a product return Market
America has an e-commerce site, Shop.com; which provides consumers over 1,individual merchants to choose from when comparison shopping. Ms*** purchased a product from one of our on-line merchants, Clickhere2shop.com, on February 19, She called our Customer Service office on February 23, to request a full refund due to being dissatisfied with the productOur standard procedure is to work with the merchant to begin the return processWhen Ms*** was informed of this process, she asked to speak to a SupervisorWhile holding for the supervisor, Ms*** disconnected the callOur Market America Customer Service Manager called Ms*** and left a message stating we would make a “good faith” exception to refund the amount of $to Ms*** prior to the merchant receiving the merchandiseThe $15.87 was returned to Ms*** and we await her response on handling the product return In conclusion, we would like to request that complaint # *** be removed from our accountMs*** filed her complaint four days after the purchase was madeOur Customer Service Department was not given an ample amount of time to rectify this order prior to her filing the complaint Please feel free to contact Patricia Cote at *** or via e-mail to ***@marketamerica.com should you have additional questions Sincerely, Patricia C*** Dispute Resolution Department

I am rejecting this response because: I did not see any defensive statement, actually what you said is justifying what I said about how your company and your staff fraud customers, draging them as long as enough time, so when they come to you for refund, you can deny it by excuse too long time. I have to say, the money paid to you suppose to refund to me at the first place it is not because years or year long time so it will change the fact your obligation which is you should refund to me, that is why you have to paid penalty. Your year refund policy, only stands when you have full disclosure information to customersthe exception is that your staff lied about policy procedureso it is the responsibility of your company inadequate trainingBut if now you refuse to refund me after you knows your staff unethical behavior, then you company has the conspiracy with your staff to fraud customer. again, the money suppose refund me is supposed refund meit is because year or yearslet me put this waythe murder suppose to sentence, not because he killed years ago he is not going to sentenceI highly recommend you consultant your legal department if you are not knowing what you are doing here.As investigation, the account in your file is not even my email addressthe rest of it I think you can figure it outlike I said I cancelled my account right after I opened it, I do not even know I have account and your staff forged the account and controlled itagain, that is your responsibility of inadequate training and unethical staff

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it

I am writing in response to the complaint regarding a request for a refund for a website and design package purchased by *** *** on 12/1/from our third party vendor, ***. After reviewing email correspondence and recorded calls, we wanted to clarify some of the timelines and also
offer a resolution. On 12/14/16, we attempted to contact *** to welcome her to our company and help her get started on the design wizard. We were unable to reach her on that day and left her a voicemail with our contact information A few weeks later on 1/4/17, *** contacted us because she was going through the design wizard and wanted to make sure her changes were being saved. She continued to work on the design wizard and we were in a holding pattern until she could complete the wizard. At no point during this call were we asked to put her site on hold. On 2/2/17, *** spoke with us and asked to put her website on hold due to her experiencing health issues Kelly informed *** of our refund policy and explained that she did not have the authority to issue a refund since it was well outside of that 10-day period. At that point, *** filed two disputes for the monthly fees with her credit card company for a total amount of $120.00. We have no record of the calls left for Laura F* on the dates indicated by ***. Had we received those calls, we would have reviewed this case to determine if an exception to our refund policy should have been made. We understand that there can be extenuating circumstances. In the spirit of a good business relationship and potential future business, we have processed a refund for the website setup fee and design package in the amount of $1,159.00. We have not issued a refund for the two monthly fees (total of $120.00) because *** has an active dispute on those charges with her credit card company. We hope this satisfies Ms.*** and that we can do business in the future when the timing is better for her. We ask that you please remove this complaint from our filePlease feel free to contact Patricia C*** at *** or via e-mail to *** should you have additional questions

Revdex.com of Central North Carolina529 College Road, Ste. G Greensboro, NC  27410RE:  Revdex.com ID #[redacted]To Whom It May Concern:Thank you for reaching out to Market America|SHOP.COM. We take customer care very seriously and are always striving to provide the best customer...

experience as possible. This includes adhering to the CAN-SPAM Act and providing our customers the option of unsubscribing from any and all our marketing emails. To this end, we have clearly indicated Unsubscribe links in all of our marketing emails. (See attachment for one example of an email that Ms.[redacted] got. This was the last email she got from us). Clicking on the Unsubscribe link will take a customer to the Unsubscribe page after which they are marked as unsubscribed in our system and they will not get any more marketing emails from the company. However, on Jan 18, one of the systems that we just migrated to that manages the unsubscribe process had a glitch and some of the people who had clicked on the unsubscribe button were in a queue to be unsubscribed that did not get processed till Feb 7th. Unfortunately, Ms.[redacted] was one of the people impacted by this glitch. However, this glitch has been rectified now and they have been unsubscribed from our lists as of Feb 7th.Based on this experience, we are adding more checks and balances in our systems to prevent the occurrences of these glitches in the future.Also, from our records, we see that Ms. [redacted] has been a customer of ours since July 2014 and she has received 11 emails from us since 2016 and has opened all of them.”We pride ourselves in providing the highest quality customer service and regret that we inconvenienced Ms. [redacted] in any way.  Since this case has been resolved, we ask that you please remove this complaint from our files.  Should you have further questions, you may reach me at [redacted] or at [redacted]@shop.com. Respectfully,Marc AshleyPresident and Chief Operating Officerus why here...

March 29, 2018     Revdex.com of Central North Carolina [redacted] Greensboro, NC  27410   RE:  Revdex.com ID # [redacted]   We are writing in response to complaint # [redacted] forwarded to your office by Ms. [redacted] requesting a refund.   Market America has...

an e-commerce site, Shop.com; which offers consumers over 1,000 individual merchants to choose from when comparison shopping.  Ms. [redacted] purchased a product from one of these on-line merchants, [redacted], on February 19, 2018. She called our Customer Service office on March 7th to inquire about the expected delivery date of her order. We contacted the Merchant immediately and confirmed with Ms. [redacted]. We followed up with the Merchant again on March 20th and involved our Merchant Support Team to assist in the tracking of her package. On March 21st, the Merchant responded that UPS had lost Ms. [redacted]’s package and they would be issuing a refund.   Our Director of Account Services contacted Ms. [redacted] on March 21st to explain that the package was lost by UPS and apologized for her inconvenience. She informed Ms. [redacted] that a refund would be returned to her within 5-7 business days. Our Director contacted her again on March 28th and Ms. [redacted] confirmed she did receive the full refund.   In conclusion, we would like to request complaint # [redacted] be removed from our account. Unfortunately, this was a failure in communication with our Merchant that was beyond our control in which we will be addressing. However, we feel we have made a good faith effort to make sure the Customer was satisfied.   Please feel free to contact Patricia C[redacted] at [redacted] or via e-mail to [redacted]@marketamerica.com should you have additional questions   Sincerely,       Patricia C[redacted] Dispute Resolution Department

August 7, 2017     Revdex.com of Central North Carolina [redacted] Greensboro, NC  27410   RE:  Revdex.com ID # [redacted] – [redacted]   We are writing in response to complaint # [redacted] forwarded to your office by Ms. [redacted] requesting a refund for...

$210.85.   A customer of Market America / Shop.com has the ability to select an auto ship option for their regularly used products to be shipped to them on a monthly basis. In order to waive this feature, a customer must go back into their shopping site and remove this as an option.   On July 28th, Ms. [redacted] spoke to the Refunds Department and requested to cancel an order that processed that day.  Ms. [redacted] was advised to send in an email request so we could have it in writing.  She sent in the request to cancel and the Refunds rep verified the email was received while Ms. [redacted] was on the line.  Ms. [redacted] requested the order to be cancelled immediately. The Refund rep tried to stop the order, unfortunately the order had already been shipped to the customer.   Ms. [redacted] was sent an email to refuse the order and the full refund would be granted upon return of the products. Ms.[redacted] called back and was upset that the order shipped. The Company processes and ships orders, almost instantaneously, to our customers.     Ms.[redacted] stated she was told that her order would be cancelled and she would receive the credit on July 28th.  We advised Ms. [redacted] when she contacted us the order had invoiced and the warehouse would have to verify whether it had shipped.  We also advised Ms. [redacted] we could not guarantee her credit would be returned to her account on July 28th even if the refund was processed that day as the credit process can take 3-5 days, depending on her bank.   We advised Ms. [redacted] that we could make an exception and have the order rerouted, by the carrier, and we could refund her money once we verified the order can be rerouted. If the reroute and refund was possible, it would take 3-5 business days to post to her account. She was agreeable to this.   In closing, Ms. [redacted]’s order was tracked and returned to Market America on July 31, 2017. Her refund, in the amount of $210.85, was processed on July 31, 2017 as well. Since Ms. [redacted]’s refund has processed, we ask that you please remove this complaint from our file.  Please feel free to contact Patricia C[redacted] at [redacted] or via e-mail at [redacted]@marketamerica.com, if you have any questions or concerns.     Sincerely,       Patricia C[redacted] Dispute Resolution Department

Revdex.com of Central North Carolina [redacted] Greensboro, NC  27410   RE:  Revdex.com ID # [redacted] – [redacted]   To Whom It May Concern:   We are writing in response to the complaint forwarded to your office by [redacted].  Mr. [redacted]’s complaint is regarding a...

purchase he attempted to make but had trouble completing online.    Mr. [redacted] notified us via email that he was unable to check out on our website.  We called Mr. [redacted] and assisted him by walking him through the screens online.  Mr. [redacted]’s complaint involves feedback that our website checkout screen is confusing.  He stated that he was reading the next button to click as “Continue to Shopping,” however, it actually says, “Continue to Shipping.”  Clicking on the “Continue to Shipping” button takes the customer to the shipping screen to complete the purchase.  We advised Mr. [redacted] that he provided valuable feedback and we actually had our developers make this change on the site already.   We offered Mr. [redacted] an adjustment to allow a 25% off merchandise discount; however, we advised Mr. [redacted] that before the adjustment could be made, he would need to make the purchase.  Mr. [redacted] did not want to make the purchase first.  Our customer service representative suggested that to reset the 25% off code for new customers, we would have to delete his original account, which would allow him the ability to create a new account and use the 25% off code as originally intended. Mr. [redacted] agreed to this arrangement.  When Mr. [redacted] tried to apply the coupon using his newly created account, he received an error message that the coupon could only be applied to Market America Brand products. This is stated in our terms and conditions of the discount.    We value Mr. [redacted] as a customer. We have tried to contact Mr. [redacted] several times to offer the 25% off his purchase regardless of the product he orders (even though this is outside of our terms and conditions) or we would like to offer him a $50 SHOP.COM gift card to use on over 7 million products on our website.      We pride ourselves in providing the highest quality customer service and regret that we inconvenienced Mr. [redacted] in any way.  Since this case has been resolved, we ask that you please remove this complaint from our files.  Should you have further questions, you may reach me at [redacted] or at [redacted]@shop.com.   Respectfully,     Marc A[redacted]President and Chief Operating Officer

Revdex.com:
I have reviewed the response and I was told that my package would be rerouted that day when the shipping information became available. I called them when it was available and was then told that it would be rerouted but I would still get the shipping information. At 3am on Saturday morning, which was the next day UPS informed me my package was on its way to me. So basically they waited 4 days before rerouting my package when it could have been done that Friday and they would have gotten it back even faster and the payment wouldn't have even been processed. This company did shady things that just met expectations if they had not told me something else on the phone. Yes I recieved my refund but the package hadn't even shipped when I called them, that happened an hour and a half after my initial call.

April 3, 2018  Revdex.com of Central North Carolina [redacted] Greensboro, NC  27410 RE:  Revdex.com ID # [redacted] We are writing in response to complaint # [redacted] forwarded to your office by [redacted] requesting a refund. Market America has an e-commerce site,...

Shop.com; which provides consumers over 1,000 individual merchants to choose from when comparison shopping. The Customer purchased a product from one of their on-line merchants, [redacted]. The customer contacted the merchant directly to inquire as to the ship date of the product. [redacted] informed the Customer that the order was delayed due to extreme weather conditions affecting their business; as well as FedEx shipments in Maryland. We also verified these delays with FedEx.  Our Company was not aware of the issue until the complaint was filed at your office. Our Director of Account Services contacted the Customer on March 28th and made a good faith effort to issue a full refund on behalf of the merchant. The Customer should see a full refund within 5-7 business days.  In conclusion, we would like to request complaint # [redacted] be removed from our account. Unfortunately, this was unavoidable due to a winter storm and was beyond our control. However, we feel we have made a good faith effort to make sure the Customer was satisfied.  Please feel free to contact Patricia C[redacted] at [redacted] or via e-mail to [redacted]@marketamerica.com should you have additional questions Sincerely,   Patricia C[redacted]   Patricia C[redacted] Dispute Resolution Department

I am writing in response to the complaint concerning the design services rendered to [redacted] by our third party vendor, [redacted].  On 1/20/17, [redacted] purchased a website with a custom layout design package for $1,359.00 of which she paid a deposit of $758.00.  She agreed to...

make payments of $200.34 on 2/20/17, 3/20/17 and 4/20/17 but has failed to make any payments on her balance.  Further, the design center has delivered two unique designs on 2/17/17 and 2/27/17.   Regarding the comments Ms.[redacted] has made in her complaint, we’d like to address each in conjunction with details that are available from the recorded calls and other correspondence to help explain each point.   As [redacted] states, tech support explained that timely feedback would help move the process along quicker.  As stated, in our Terms of Service and online, a design project begins once the design wizard is completed and the signed design center agreement is submitted.  Although Ms.[redacted] made her purchase on 1/20/17, she completed the design wizard on 1/27/17 and sent in her signed agreement on 2/6/17.   During that period, her Project Manager attempted to reach her on 1/31/17 but had to leave a voicemail and send an email with instructions.  In accordance with our policies, the signed agreement marked 2/6/17 as the official commencement of the design project and an initial concept was delivered 10 business days later on 2/27/17.  This concept was delivered in accordance to our stated timelines on deliverables.   Project managers (PM) are assigned to each of our clients to help them through the design wizard as well as help communicate with our designers.  [redacted] was sent a welcome email from her PM and was aware that communication would happen with this individual instead of directly with our designers.   On 2/21/17, [redacted] lodged a complaint to Market America corporate stating that the design was not what she wanted.  We immediately had a manager, Phil D[redacted], assigned to her case to get her feedback and so we could create a new concept for her.   Phil spoke with [redacted] on 2/22/17 and agreed to have our team create a brand new concept even though her account was delinquent for payment.  A brand new concept was expedited and delivered 3 business days later on 2/27/17.  We attempted to call [redacted] several times on 2/28/17.  On 3/1 [redacted] let us know she wanted to setup a time to talk but unfortunately we did not hear back from her until 3/6.  On 3/6, [redacted] called to cancel and requested a refund but at this point the project had been commenced and two (2) unique concepts were already provided to [redacted].   On 3/15/17, [redacted] spoke with our billing manager, Laura F[redacted], and advised that she was going to work with another designer using the second concept that we provided to her. We informed her that we cannot issue a refund for the website purchased because she was well outside of the 10 days money back guarantee from section 6.2 in our terms of services agreement.  We also told [redacted] that our 90 day money back guarantee, on design packages, is only for design packages which have not been commenced.  We have already created two conceptual design concepts for her and we cannot issue a refund since we have been in compliance with our company policy.  During the recorded call on 3/15/17 at the 9:30 mark, [redacted] states she will work with a different designer using our second concept.  We have these policies in place to protect us from situations like this one where we invest time and resources into creating designs only to have clients take those designs to another designer.  Our manager, Phil D, attempted to call [redacted] again on 3/17/17 but she refused to talk with him.   In summary, [redacted] requests a refund of $900.00. However, to date, she has paid $758.00 and has an outstanding balance of $601.00.   In turn, our third party vendor, [redacted], has completed two unique designs.  The second concept was acceptable enough for her to state that she will be using it with another design company.  At this point, we can offer her two options: 1.      She can complete her design integration with us and pay her remaining balance.2.      She can work with another designer as she indicated and we will be happy to forgive her balance owed.  We cannot issue a refund for the money she paid as we completed our designs in accordance with the company policy, which [redacted] signed off on.     In either case, we ask that you please remove this complaint from our file. We have the recorded call with the billing manager; as well as supporting documentation to solidify our judgement.  Please feel free to contact Patricia C[redacted] at [redacted] or via e-mail at [redacted], if you have any questions.

November 17, 2017     Revdex.com of Central North Carolina [redacted] Greensboro, NC  27410   RE:  Revdex.com ID # [redacted] – [redacted]   We are writing in response to complaint # [redacted] forwarded to your office by Ms. [redacted] for a refund of $55.34....

  Market America has an e-commerce site, Shop.com; which provides consumers over 3,000 individual merchants to choose from when comparison shopping. Ms. [redacted] purchased a product from one of our on-line merchants, [redacted], on October 8, 2017. She called our Customer Service office on November 7, 2017 to request a full refund due to being dissatisfied with the product. Our standard procedure is to work with the merchant to begin the return process. We immediately contacted the merchant to handle this request.   Ms. [redacted] was sent information, from the merchant, regarding the return policy for [redacted]; which included a section stating there were no refunds on open merchandise. However, our Customer Service Department explained to Ms. [redacted] that Market America would honor the refund request after the merchandise is returned to the Merchant.   Our Market America Customer Service Manager also made an exception to refund the amount of $55.34 to Ms. [redacted] prior to the merchant receiving the merchandise. She contacted Ms. [redacted] directly to inform her of this decision.   In conclusion, we would like to request that complaint # [redacted] be removed from our account.    Sincerely,   Patricia C[redacted] Dispute Resolution Department

Good afternoon,We have processed the $7 check (check #[redacted]) for Ms. [redacted] and the tracking is [redacted].Ms. [redacted] should receive her check tomorrow.Thank you Marc A[redacted]President and COOMarket America Inc.

Revdex.com of Central North Carolina529 College Road, Ste. G Greensboro, NC  27410RE:  Revdex.com ID # [redacted]– [redacted]To Whom It May Concern:We are writing in response to the complaint forwarded to your office by [redacted]Ms. [redacted]’s complaint is in reference to her purchase from...

an Independent Partner store on SHOP.COM called [redacted]. We have been able to resolve the complaint favorably, the customer has been issued a refund of $26.99. It is our utmost desire to resolve any and all customer inquiries and we can say this has been resolved. The timeline is to give a snapshot of what transpired. Below is a time line of events.  02.02.17  – Received an email in our Customer Service Box from the customer requesting assistance of refund status. 02.02.17  – Sent email to Merchant [redacted] Requesting Refund Status. No response 02.02.17    Sent customer email that research is in progress 02.03.17    Called and spoke with her that we were waiting to hear back from the [redacted] 02.08.17  – We escalated to Merchant Support requesting assistance since there was no response from the Merchant. 02.08.17 – Received Response from Merchant Support stating to email [redacted] 02.09.17 – Sent email to the internal contact. Yet, No response. 02.13.17 – Sent email and called Merchant Once Again to request refund assistance. Customer was issued a refund of $26.99. 02.13.17  - SHOP.COM was able to speak with Carolyn and let her know her refund was processed. She was happy we followed up with her.  We pride ourselves in providing the highest quality customer service and regret that Ms. [redacted] was inconvenienced in any way.  Since this case has been resolved, we ask that you please remove this complaint from our files. Should you have further questions, you may reach me at [redacted] or at [redacted]@shop.com.Respectfully,Marc A[redacted]President and Chief Operating Officer

I am rejecting this response because:
I have received a $19.99 credit but to date have not received the $7.00 shipping refund.  So would like my file kept open at this time.   Thank you. [redacted]