Mr [redacted] came into the dealership for the first time and needed an oil change After the oil change, Henry Day Ford received multiple negative reviews on different review sites from Mr*** As you know, we respect and value all of our guests As a result of the negative reviews; senior managers from Henry Day Ford called, emailed and texted Mr*** Henry Day Ford would like to correspond with Mr***, as this situation is a simple misunderstanding; but have heard nothing back for the last several days Mr [redacted] has a hybrid car which has different maintenance requirements when compared to a car with a conventional gasoline engine For example, Mr***'s car takes a more expensive 0Wfull synthetic oil vsa traditional car which may take 5Wsynthetic blend oil This situation can be quickly resolved So please ask Mr [redacted] to contact me at Henry Day Ford Thank you,Trent B***
Mr [redacted] came into the dealership for the first time and needed an oil change After the oil change, Henry Day Ford received multiple negative reviews on different review sites from Mr*** As you know, we respect and value all of our guests As a result of the negative reviews; senior managers from Henry Day Ford called, emailed and texted Mr*** Henry Day Ford would like to correspond with Mr***, as this situation is a simple misunderstanding; but have heard nothing back for the last several days Mr [redacted] has a hybrid car which has different maintenance requirements when compared to a car with a conventional gasoline engine For example, Mr***'s car takes a more expensive 0Wfull synthetic oil vsa traditional car which may take 5Wsynthetic blend oil This situation can be quickly resolved So please ask Mr [redacted] to contact me at Henry Day Ford Thank you,Trent B***