I am rejecting this response because: I have received a $credit but to date have not received the $shipping refund So would like my file kept open at this time Thank you [redacted]
Revdex.com of Central North Carolina [redacted] Greensboro, NC RE: Revdex.com ID # [redacted] – [redacted] To Whom It May Concern: We are writing in response to the complaint forwarded to your office by [redacted] *** Mr***’s complaint is regarding a purchase he attempted to make but had trouble completing online Mr [redacted] notified us via email that he was unable to check out on our website We called Mr [redacted] and assisted him by walking him through the screens online Mr***’s complaint involves feedback that our website checkout screen is confusing He stated that he was reading the next button to click as “Continue to Shopping,” however, it actually says, “Continue to Shipping.” Clicking on the “Continue to Shipping” button takes the customer to the shipping screen to complete the purchase We advised Mr [redacted] that he provided valuable feedback and we actually had our developers make this change on the site already We offered Mr [redacted] an adjustment to allow a 25% off merchandise discount; however, we advised Mr [redacted] that before the adjustment could be made, he would need to make the purchase Mr [redacted] did not want to make the purchase first Our customer service representative suggested that to reset the 25% off code for new customers, we would have to delete his original account, which would allow him the ability to create a new account and use the 25% off code as originally intendedMr [redacted] agreed to this arrangement When Mr [redacted] tried to apply the coupon using his newly created account, he received an error message that the coupon could only be applied to Market America Brand productsThis is stated in our terms and conditions of the discount We value Mr [redacted] as a customerWe have tried to contact Mr [redacted] several times to offer the 25% off his purchase regardless of the product he orders (even though this is outside of our terms and conditions) or we would like to offer him a $SHOP.COM gift card to use on over million products on our website We pride ourselves in providing the highest quality customer service and regret that we inconvenienced Mr [redacted] in any way Since this case has been resolved, we ask that you please remove this complaint from our files Should you have further questions, you may reach me at [redacted] or at ***@shop.com Respectfully, Marc A***President and Chief Operating Officer
Revdex.com of Central North CarolinaCollege Road, SteG Greensboro, NC 27410RE: Revdex.com ID # [redacted] – [redacted] To Whom It May Concern:We are writing in response to the complaint forwarded to your office by [redacted] Ms [redacted] ’s complaint is in reference to her purchase from an Independent Partner store on SHOP.COM called [redacted] ***We have been able to resolve the complaint favorably, the customer has been issued a refund of $It is our utmost desire to resolve any and all customer inquiries and we can say this has been resolvedThe timeline is to give a snapshot of what transpiredBelow is a time line of events – Received an email in our Customer Service Box from the customer requesting assistance of refund status – Sent email to Merchant [redacted] Requesting Refund StatusNo response Sent customer email that research is in progress Called and spoke with her that we were waiting to hear back from the [redacted] – We escalated to Merchant Support requesting assistance since there was no response from the Merchant– Received Response from Merchant Support stating to email [redacted] – Sent email to the internal contactYet, No response– Sent email and called Merchant Once Again to request refund assistanceCustomer was issued a refund of $ - SHOP.COM was able to speak with Carolyn and let her know her refund was processedShe was happy we followed up with her We pride ourselves in providing the highest quality customer service and regret that Ms [redacted] was inconvenienced in any way Since this case has been resolved, we ask that you please remove this complaint from our filesShould you have further questions, you may reach me at [redacted] or at ***@shop.com.Respectfully,Marc A***President and Chief Operating Officer
March 29, Revdex.com of Central North Carolina [redacted] Greensboro, NC RE: Revdex.com ID # [redacted] We are writing in response to complaint # [redacted] forwarded to your office by Ms [redacted] requesting a refund Market America has an e-commerce site, Shop.com; which offers consumers over 1,individual merchants to choose from when comparison shopping Ms [redacted] purchased a product from one of these on-line merchants, [redacted] , on February 19, She called our Customer Service office on March 7th to inquire about the expected delivery date of her orderWe contacted the Merchant immediately and confirmed with Ms [redacted] We followed up with the Merchant again on March 20th and involved our Merchant Support Team to assist in the tracking of her packageOn March 21st, the Merchant responded that UPS had lost Ms [redacted] ’s package and they would be issuing a refund Our Director of Account Services contacted Ms [redacted] on March 21st to explain that the package was lost by UPS and apologized for her inconvenienceShe informed Ms [redacted] that a refund would be returned to her within 5-business daysOur Director contacted her again on March 28th and Ms [redacted] confirmed she did receive the full refund In conclusion, we would like to request complaint # [redacted] be removed from our accountUnfortunately, this was a failure in communication with our Merchant that was beyond our control in which we will be addressingHowever, we feel we have made a good faith effort to make sure the Customer was satisfied Please feel free to contact Patricia C [redacted] at [redacted] or via e-mail to [redacted] @marketamerica.com should you have additional questions Sincerely, Patricia C [redacted] Dispute Resolution Department
I am rejecting this response because: I have received a $credit but to date have not received the $shipping refund So would like my file kept open at this time Thank you [redacted]
Revdex.com of Central North Carolina [redacted] Greensboro, NC RE: Revdex.com ID # [redacted] – [redacted] To Whom It May Concern: We are writing in response to the complaint forwarded to your office by [redacted] *** Mr***’s complaint is regarding a purchase he attempted to make but had trouble completing online Mr [redacted] notified us via email that he was unable to check out on our website We called Mr [redacted] and assisted him by walking him through the screens online Mr***’s complaint involves feedback that our website checkout screen is confusing He stated that he was reading the next button to click as “Continue to Shopping,” however, it actually says, “Continue to Shipping.” Clicking on the “Continue to Shipping” button takes the customer to the shipping screen to complete the purchase We advised Mr [redacted] that he provided valuable feedback and we actually had our developers make this change on the site already We offered Mr [redacted] an adjustment to allow a 25% off merchandise discount; however, we advised Mr [redacted] that before the adjustment could be made, he would need to make the purchase Mr [redacted] did not want to make the purchase first Our customer service representative suggested that to reset the 25% off code for new customers, we would have to delete his original account, which would allow him the ability to create a new account and use the 25% off code as originally intendedMr [redacted] agreed to this arrangement When Mr [redacted] tried to apply the coupon using his newly created account, he received an error message that the coupon could only be applied to Market America Brand productsThis is stated in our terms and conditions of the discount We value Mr [redacted] as a customerWe have tried to contact Mr [redacted] several times to offer the 25% off his purchase regardless of the product he orders (even though this is outside of our terms and conditions) or we would like to offer him a $SHOP.COM gift card to use on over million products on our website We pride ourselves in providing the highest quality customer service and regret that we inconvenienced Mr [redacted] in any way Since this case has been resolved, we ask that you please remove this complaint from our files Should you have further questions, you may reach me at [redacted] or at ***@shop.com Respectfully, Marc A***President and Chief Operating Officer
Revdex.com of Central North CarolinaCollege Road, SteG Greensboro, NC 27410RE: Revdex.com ID # [redacted] – [redacted] To Whom It May Concern:We are writing in response to the complaint forwarded to your office by [redacted] Ms [redacted] ’s complaint is in reference to her purchase from an Independent Partner store on SHOP.COM called [redacted] ***We have been able to resolve the complaint favorably, the customer has been issued a refund of $It is our utmost desire to resolve any and all customer inquiries and we can say this has been resolvedThe timeline is to give a snapshot of what transpiredBelow is a time line of events – Received an email in our Customer Service Box from the customer requesting assistance of refund status – Sent email to Merchant [redacted] Requesting Refund StatusNo response Sent customer email that research is in progress Called and spoke with her that we were waiting to hear back from the [redacted] – We escalated to Merchant Support requesting assistance since there was no response from the Merchant– Received Response from Merchant Support stating to email [redacted] – Sent email to the internal contactYet, No response– Sent email and called Merchant Once Again to request refund assistanceCustomer was issued a refund of $ - SHOP.COM was able to speak with Carolyn and let her know her refund was processedShe was happy we followed up with her We pride ourselves in providing the highest quality customer service and regret that Ms [redacted] was inconvenienced in any way Since this case has been resolved, we ask that you please remove this complaint from our filesShould you have further questions, you may reach me at [redacted] or at ***@shop.com.Respectfully,Marc A***President and Chief Operating Officer
March 29, Revdex.com of Central North Carolina [redacted] Greensboro, NC RE: Revdex.com ID # [redacted] We are writing in response to complaint # [redacted] forwarded to your office by Ms [redacted] requesting a refund Market America has an e-commerce site, Shop.com; which offers consumers over 1,individual merchants to choose from when comparison shopping Ms [redacted] purchased a product from one of these on-line merchants, [redacted] , on February 19, She called our Customer Service office on March 7th to inquire about the expected delivery date of her orderWe contacted the Merchant immediately and confirmed with Ms [redacted] We followed up with the Merchant again on March 20th and involved our Merchant Support Team to assist in the tracking of her packageOn March 21st, the Merchant responded that UPS had lost Ms [redacted] ’s package and they would be issuing a refund Our Director of Account Services contacted Ms [redacted] on March 21st to explain that the package was lost by UPS and apologized for her inconvenienceShe informed Ms [redacted] that a refund would be returned to her within 5-business daysOur Director contacted her again on March 28th and Ms [redacted] confirmed she did receive the full refund In conclusion, we would like to request complaint # [redacted] be removed from our accountUnfortunately, this was a failure in communication with our Merchant that was beyond our control in which we will be addressingHowever, we feel we have made a good faith effort to make sure the Customer was satisfied Please feel free to contact Patricia C [redacted] at [redacted] or via e-mail to [redacted] @marketamerica.com should you have additional questions Sincerely, Patricia C [redacted] Dispute Resolution Department