Henry Harde's Wines & Liquors

Unfortunately I have been notified by your office that a customer had sent a complaint about our store to the Revdex.comThe complaint ID is ***In response to her complaint I would like to say the following :
Henry Harde's Wines and Liquors is an established family run
store in *** ***, Brooklyn for over yearsIt is unfortunate that this customer left our store unsatisfied but it has never been our policy to steal or cheat our customers- and it never will beAccording to the NY State Liquor Authority, we are not allowed to accept returned bottles unless the product is defective in quality.
We are very grateful for the many years we have been a neighborhood store and hope to be in business for many, many moreThank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A refund for the money he cheated me out of was not credited back and morally speaking, SHOULD BE RETURNED to me. I do not care that he has been in *** *** for years; he has no right to OVERCHARGE ME and STEAL MY MONEY. And the bottle of liquor sold to me was NOT BOXED when I bought it -- and certainly was never opened
The merchant was therefore obliged to take the product back or refund me for the OVERCHARGE, or what he stole from me
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***