Henry L. Hoffman, Inc.

Upon receiving this complaintWe reached out to the Operation Manger and the store, and found out that the store process a full order refund in the amount of $on April 6, A store refund can take to business days to appear back on the customers credit cardWe have also
placed a $Credit on the customers account to be used next time the customer places an order with us

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12423048, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Stanford T***
Safeway refunded me $They Still owe me $22.80. Stanford T***case number *** *** ***Carmichael, Ca 95608(916) 489-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Upon receipt of this complaint, we referred the concern to our Home Shopping Specialist to addressWe received the following information regarding what was done to resolve this:We have refunded $for missing items and we placed a credit on the account for $The order the customer received on 10/2 we refund him the $as was promised

The Refreshe Purified Drinking water pkozwas on sale for $limit The customer ordered casesof the waters were charged $the remaining water was charged at $Both the newspaper and the web site stated limit

response to Revdex.com case # *** for *** *** ***: Upon receipt of this complaint we relayed to the store managerWe received notification that Mr*** had used his raincheck at a different Safeway and received some of the bottles at the price promised on the raincheckThe
Store Manager called him and let him know that he was entitled to one more bottle at the $price and made arrangements for him to come in and pick it upThe reason that the Home Delivery order cancellation occur was because they were out of stock for the item orderedIn addition, the actual price of the Far Niente Chardonnay was supposed to be $which is why it changed so quickly in our stores and our home shopping system. Teresa M***CSR 3Customer Support Center

I filed a Complaint on 4/20/against this retailer on Revdex.com (Complaint ID ***)On 4/21/2017, I accepted the retailer's proposed resolution of my ComplaintOn 5/4/at 4:33pm PST, the Teresa M*** from Customer Support at the retailer sent me an e-mail directly, stating a $store credit would appear on my Vons club card (associated with my phone number) within hoursIn reliance on M***'s statement that there would be a $store credit, I made purchases on 5/4/at 7:33pm PST; 5/5/at 6:55pm PST; 5/8/at 6:57pm PST; and 5/9/at 6:22pm PSTHowever, to my dismay, there was no $store credit on my Vons club cardTo date, the $store credit has not been applied to my accountThe phone number associated with my Vons club card is the only phone number I haveSince the retailer said it is possible my phone number is/was mistakenly used by another customer, I request that the retailer provide the agreed upon $store credit in the form of a coupon or gift card sent to my e-mail address or physical address, not applied to my potentially compromised account

Upon receipt of this complaint we referred the concern to the Operations Manager for our Home Shopping service. Initially, Ms. [redacted] only received 4 bottles of the wine because the additional bottles were out of stock. In addition, there was a pricing error that occurred. Our policy, when a pricing...

error occurs is to give the first item at the discounted or incorrect price and the remaining at the correct price. Ms. [redacted] received the 4 bottles at the discounted rate because she had her bank reverse the charges to the rate she believed to be the correct price. Since she did this, a refund is not warranted. We are unable to provide the additional 8 bottles that she is requesting at the rate of $9.99 a bottle. The true price is $59.99 a bottle and was retracted within days of the error.

Upon receipt of this complaint from Mr. [redacted], we forwarded to our Risk Management team for further investigation. All injury claims are handled by an outside company, [redacted] CMS. Our Risk Management Director has forwarded Mr. [redacted]'s case back to [redacted] to investigate his claim once again....

They will contact Mr. [redacted] with their final decision once they are done with this investigation. There is a possibility that the outcome may not change, but we have asked that they take a second look at the case for a final decision.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, I am not satisfied, please do not...

close this case. The root of the issue is not my failure to read the print regarding the sale price is limited to 4 cases. My issue is that the website calculated all 30 cases ordered at the sale price of $1.77.  Why did the website calculate all 30 cases at $1.77? I believe this is deceitful business as the minimum order is $50. So, more cases have to be ordered to reach the $50 mark, all the while, Safeway will charge at the higher rate at the time of delivery, not at the time of order. thank you, [redacted]

Thank you for your feedback. We apologize for any inconvenience this may have caused. We are aware of the recent issues with our Mobile App, and they have been resolved. We recommend uninstalling, and re installing the app. We have forwarded your comments regarding our agent,...

[redacted], to our Management Support Team for review and corrective action. After reviewing your account, we show that the offer has in fact expired. Unfortunately, there is no way for us to re-add the coupon, or send you a new one. As a courtesy, we have added a $5 credit to your account. This credit will come off the next time you shop with us, and use your Club Card.

You have more than one case opened for this customer. I sent a response this morning under case [redacted] as follows:An additional $5 credit has been applied to the account. Ms. Shkabara needs to allow 24 hours for the credit to apply. If she continues to have issues with someone using her number, she would need to change the telephone number on her account to prevent the loss of promotional offers and fuel rewards being lost.

Upon receipt of this case, we contacted our Gift Card team to check on the status of the claim that Ms. [redacted] filed with us. Our Gift Card team will be sending a $100 replacement gift card out to her once they can contact her to verify which address they should send it to.

Upon receipt of this concern, we forwarded to our Home Delivery team for further review. It was found that the 1st order Mr. [redacted] placed was cancelled due to too many promotion codes used that could not be combined. Mr. [redacted] was given a Credit on his Account on 10/22 for $20.00 because the new...

order on 10/17 was only $18.63.

Our records show that there were two transactions made at Ms[redacted] local Safeway on 04/03 using her telephone number or club card. The first one was at 4:17 p.m. and the $5 credit was applied on that transaction. The total spent was $31.62. It was either that someone else in her...

family used the telephone number, or another customer may have mistakenly entered the wrong number in. (possibly they have a number very similar to hers and made a mistake) because it does reflect on her account. We are going to go ahead and give her an additional $5 credit as a courtesy. However, should someone else use her telephone number again, we highly recommended to her that she change the telephone number on her account.

We referred Ms. [redacted] comments to the Home Delivery team. They have sent a refund in the amount of  $26.52 back to her credit card. The credit can take 7-10 business days to post back to her account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for your response, however, the 5.00 credit is not equivalent to the savings I would have had if the Safeway App would have been working properly, or if you had a way to honor the advertised sales price that I could have used in lieu of the app. I faithfully use my Safeway card, and have for years. There has never been a problem before the cumbersome use of a faulty app. provided by the company. This is not a device, nor a service provider failure on my part. I would normally purchase a qty of 20 at 3.99 ea. from the usual 5.99 price. That is approximately 40.00 in savings.This is why I requested the advertised price be honored. I did not think that the company would want to issue a 40.00 gift card, whereas, it would be mutually beneficial if I were able to purchase the item from your company at the lower price.I would also request to receive a review of managements review with regard to [redacted]'s behavior as a supervisor/mgr. in customer support pertaining to her conversation with me.
Regards,
[redacted]