Upon receipt of this complaint we referred the concern to the Operations Manager for our Home Shopping serviceInitially, Ms [redacted] only received bottles of the wine because the additional bottles were out of stockIn addition, there was a pricing error that occurredOur policy, when a pricing error occurs is to give the first item at the discounted or incorrect price and the remaining at the correct priceMs [redacted] received the bottles at the discounted rate because she had her bank reverse the charges to the rate she believed to be the correct priceSince she did this, a refund is not warrantedWe are unable to provide the additional bottles that she is requesting at the rate of $a bottleThe true price is $a bottle and was retracted within days of the error
You have more than one case opened for this customerI sent a response this morning under case [redacted] as follows:An additional $credit has been applied to the accountMsShkabara needs to allow hours for the credit to applyIf she continues to have issues with someone using her number, she would need to change the telephone number on her account to prevent the loss of promotional offers and fuel rewards being lost
Hello, I am not satisfied, please do not close this caseThe root of the issue is not my failure to read the print regarding the sale price is limited to casesMy issue is that the website calculated all cases ordered at the sale price of $ Why did the website calculate all cases at $1.77? I believe this is deceitful business as the minimum order is $So, more cases have to be ordered to reach the $mark, all the while, Safeway will charge at the higher rate at the time of delivery, not at the time of orderthank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for your response, however, the credit is not equivalent to the savings I would have had if the Safeway App would have been working properly, or if you had a way to honor the advertised sales price that I could have used in lieu of the appI faithfully use my Safeway card, and have for yearsThere has never been a problem before the cumbersome use of a faulty appprovided by the companyThis is not a device, nor a service provider failure on my partI would normally purchase a qty of at eafrom the usual priceThat is approximately in savings.This is why I requested the advertised price be honoredI did not think that the company would want to issue a gift card, whereas, it would be mutually beneficial if I were able to purchase the item from your company at the lower price.I would also request to receive a review of managements review with regard to [redacted] 's behavior as a supervisor/mgrin customer support pertaining to her conversation with me Regards, [redacted] ***
We referred Ms [redacted] comments to the Home Delivery teamThey have sent a refund in the amount of $back to her credit cardThe credit can take 7-business days to post back to her account
Upon receipt of this complaint from Mr***, we forwarded to our Risk Management team for further investigationAll injury claims are handled by an outside company, [redacted] CMSOur Risk Management Director has forwarded Mr***'s case back to [redacted] to investigate his claim once again They will contact Mr [redacted] with their final decision once they are done with this investigationThere is a possibility that the outcome may not change, but we have asked that they take a second look at the case for a final decision
Upon receipt of this complaint we referred the concern to the Operations Manager for our Home Shopping serviceInitially, Ms [redacted] only received bottles of the wine because the additional bottles were out of stockIn addition, there was a pricing error that occurredOur policy, when a pricing error occurs is to give the first item at the discounted or incorrect price and the remaining at the correct priceMs [redacted] received the bottles at the discounted rate because she had her bank reverse the charges to the rate she believed to be the correct priceSince she did this, a refund is not warrantedWe are unable to provide the additional bottles that she is requesting at the rate of $a bottleThe true price is $a bottle and was retracted within days of the error
You have more than one case opened for this customerI sent a response this morning under case [redacted] as follows:An additional $credit has been applied to the accountMsShkabara needs to allow hours for the credit to applyIf she continues to have issues with someone using her number, she would need to change the telephone number on her account to prevent the loss of promotional offers and fuel rewards being lost
Hello, I am not satisfied, please do not close this caseThe root of the issue is not my failure to read the print regarding the sale price is limited to casesMy issue is that the website calculated all cases ordered at the sale price of $ Why did the website calculate all cases at $1.77? I believe this is deceitful business as the minimum order is $So, more cases have to be ordered to reach the $mark, all the while, Safeway will charge at the higher rate at the time of delivery, not at the time of orderthank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for your response, however, the credit is not equivalent to the savings I would have had if the Safeway App would have been working properly, or if you had a way to honor the advertised sales price that I could have used in lieu of the appI faithfully use my Safeway card, and have for yearsThere has never been a problem before the cumbersome use of a faulty appprovided by the companyThis is not a device, nor a service provider failure on my partI would normally purchase a qty of at eafrom the usual priceThat is approximately in savings.This is why I requested the advertised price be honoredI did not think that the company would want to issue a gift card, whereas, it would be mutually beneficial if I were able to purchase the item from your company at the lower price.I would also request to receive a review of managements review with regard to [redacted] 's behavior as a supervisor/mgrin customer support pertaining to her conversation with me Regards, [redacted] ***
We referred Ms [redacted] comments to the Home Delivery teamThey have sent a refund in the amount of $back to her credit cardThe credit can take 7-business days to post back to her account
Upon receipt of this complaint from Mr***, we forwarded to our Risk Management team for further investigationAll injury claims are handled by an outside company, [redacted] CMSOur Risk Management Director has forwarded Mr***'s case back to [redacted] to investigate his claim once again They will contact Mr [redacted] with their final decision once they are done with this investigationThere is a possibility that the outcome may not change, but we have asked that they take a second look at the case for a final decision