Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted],We received your billing complaint through the Revdex.com on July **, 2016 and have reviewed your account with our credit team....
As you mention in your complaint, our credit team did send you a collection letter advising that you had several open invoices older than 60 days old. On May **, 2016 the credit team did a standard review of your account and noticed that you had several unapplied credits as well as several unpaid invoices that required attention to balance your account. The advisory letter sent out by our credit team was not intended to harass you in any way, but to make you aware that action was necessary. All open credits have been applied to the open invoices and you currently have a zero balance.We sincerely apologize for the inconvenience this has caused you. We take great pride in satisfying our customers as well as concern when we do not. If I can be of any assistance to you in the future, please contact me toll free at ###-###-####.Sincerely,[redacted]Director of Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Henry Schein was the one that fail to follow the manufacturer's recommendation at the time of installation, because Henry Schein service technician was the one that install hand piece at 2012. After it was purchased at Henry Schein. In July 2016 service technician was called to our office to check why our working hand piece wasn't getting any water. After technician couldn't fix water problem in the office, she took our working hand piece with her. Then our office was notified by Henry Schein, that our hand piece is not in a working condition any longer, and it has water damage. And the repair cost is over $1900+technician fee.We have been a costumer of Henry Schein for 34 years, and we have received very poor assistant in resolving this issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted],We received your billing complaint through the Revdex.com on July **, 2016 and have reviewed your account with our credit team....
As you mention in your complaint, our credit team did send you a collection letter advising that you had several open invoices older than 60 days old. On May **, 2016 the credit team did a standard review of your account and noticed that you had several unapplied credits as well as several unpaid invoices that required attention to balance your account. The advisory letter sent out by our credit team was not intended to harass you in any way, but to make you aware that action was necessary. All open credits have been applied to the open invoices and you currently have a zero balance.We sincerely apologize for the inconvenience this has caused you. We take great pride in satisfying our customers as well as concern when we do not. If I can be of any assistance to you in the future, please contact me toll free at ###-###-####.Sincerely,[redacted]Director of Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Henry Schein was the one that fail to follow the manufacturer's recommendation at the time of installation, because Henry Schein service technician was the one that install hand piece at 2012. After it was purchased at Henry Schein. In July 2016 service technician was called to our office to check why our working hand piece wasn't getting any water. After technician couldn't fix water problem in the office, she took our working hand piece with her. Then our office was notified by Henry Schein, that our hand piece is not in a working condition any longer, and it has water damage. And the repair cost is over $1900+technician fee.We have been a costumer of Henry Schein for 34 years, and we have received very poor assistant in resolving this issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]