About a year ago I was asked to go into a house and do a black light test, which if you call carpet companies in this town they all use the black light test. I had never met the owners of this house, I've always dealt with the real estate companies. It is my professional opinion that this was...
pet urine not human. It in no way could have been a human puke stain. Cat urine has a very distinct smell. Apparently, this house was taken off the market and then in September a real estate company called and asked me to please go do a carpet clean with pet enzymes, because of the black light test I had done. Nobody told the client that we were doing this, whom I had never spoken to during this whole time. My employee went to the house did what he was advised to do, we had to leave blowers unfortunately, when you put pet enzymes on the carpet it can take any place from 24 to 48 hours to dry. The client was extremely unhappy about this, we went back the next day to move the blowers to try to get it to dry faster. I personally called the client myself after the real estate company telling me "You have an upset client call her yourself" even though I had never spoken or gotten the work order from the client. She was never advised by the real estate company exactly what we were doing, just that it was a carpet clean. I feel like I was put in a very bad position by the real estate agency. I felt so horrible that I gave the client a really good price. She had 1933 SQ FT of Carpet/28 Steps...with enzymes I charged her only $525.92, this would have been $709.56. I did everything in my power to make the client happy, when I talked with her I apologized and thought she knew I was doing it because of the "cat urine" I'm truly sorry I had offended her. She thanked me for calling her, she really appreciated it. I do not feel I did anything wrong this was a complete misunderstanding, do to the lack of communication from the real estate agency.
About a year ago I was asked to go into a house and do a black light test, which if you call carpet companies in this town they all use the black light test. I had never met the owners of this house, I've always dealt with the real estate companies. It is my professional opinion that this was...
pet urine not human. It in no way could have been a human puke stain. Cat urine has a very distinct smell. Apparently, this house was taken off the market and then in September a real estate company called and asked me to please go do a carpet clean with pet enzymes, because of the black light test I had done. Nobody told the client that we were doing this, whom I had never spoken to during this whole time. My employee went to the house did what he was advised to do, we had to leave blowers unfortunately, when you put pet enzymes on the carpet it can take any place from 24 to 48 hours to dry. The client was extremely unhappy about this, we went back the next day to move the blowers to try to get it to dry faster. I personally called the client myself after the real estate company telling me "You have an upset client call her yourself" even though I had never spoken or gotten the work order from the client. She was never advised by the real estate company exactly what we were doing, just that it was a carpet clean. I feel like I was put in a very bad position by the real estate agency. I felt so horrible that I gave the client a really good price. She had 1933 SQ FT of Carpet/28 Steps...with enzymes I charged her only $525.92, this would have been $709.56. I did everything in my power to make the client happy, when I talked with her I apologized and thought she knew I was doing it because of the "cat urine" I'm truly sorry I had offended her. She thanked me for calling her, she really appreciated it. I do not feel I did anything wrong this was a complete misunderstanding, do to the lack of communication from the real estate agency.