Sign in

Henry's Restaurant

Sharing is caring! Have something to share about Henry's Restaurant? Use RevDex to write a review
Reviews Henry's Restaurant

Henry's Restaurant Reviews (3)

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hello,I am writing in response to Revdex.com Case #[redacted]. In response to the previousmessage from one of the owners, some statements weren’t articulated correctlyand described with validity. As I had my husband and two small children withme, I was not going to make a “spectacle” within their establishment regardingany concerns. I held my tongue in respect to my children and consideration intomy full experience, start to finish, went home to write a review on the company’s[redacted] page under the designated review section. I wrote my exact viewpointsand how I felt regarding the entire service and even praised the waitress. Notall comments were negative nor were they demeaning by any means. A review isjust that, a retrospective view, reexamination, or reconsideration of theevents that just had occurred. Once the review was left on the page, instead of constructive criticismbeing read and utilized, one of the servers who was not even present the nightthat my family was served nor that had any interaction with service related tothe event, quickly defended the establishment making false accusations againstmy children stating that they were conducting themselves like a “zoo.” Even theowner mentioned, “….the child was behaved after this point.” Regarding calling the establishment, I specifically asked if the server wasworking that was responding on [redacted] to my review as she was not presentwhen the event occurred. I advised the owner that it was unacceptable to makeassumptions when she wasn’t there and didn’t know the facts. I asked to speakspecifically to the owner directly and advised that I would like to come to theestablishment and speak with her regarding the interaction with her and thetone that she used with my child. This is something I should have either saidin the establishment as it happened, or should have immediately left and followedwith my review thereafter, however I was thinking of the inappropriate timingof conversation that would need to occur in front of my family at what shouldbe a peaceful outing. I never once made any threats on the phone regarding “takingcare of business” or “setting us straight.” My intentions were to have a civilconversation between the owner and myself to get on the same page and to sortout any miscommunication from a third party server who wasn’t present. Myintentions were to voice my concerns for her addressing my parenting responsibilityin an unprofessional manner. When I advised that I would like to have an inperson conversation with the owner about the event, she advised me I was notallowed back into her establishment. Never once did I yell on the phone, I wasfirm in meeting with her to discuss what had happened, but again, never madeany threats. My child did no damage to her property, nor did my family conductthemselves in an unacceptable fashion while we were there, so the banning isunjust. My main concern is that booths for children to sit, stand, or whatnot are directlyagainst the wall. These blinds are made of metal and if are “somewhat sharp” neededto be considered for the safety of the public. Her concern was that my childwas going to damage her property because they were “special made.”  Perhapsthis safety concern should be addressed with a “family friendly restaurant” orsit all families with children in the middle table section of the restaurantaway from hazardous sharp blinds. “The server had already asked the child to sit down and not play with theblinds to avoid getting hurt.” This is a false statement and incorrect. Thewaitress never once addressed our child in any way except to see what he wantedto drink. She never mentioned any corrective action nor that it was a concernthat he was standing or looking out the window. The first contact point thatthis was an issue was when the owner came behind the waitress to proceed toyell at my child. He was so startled and upset; he jumped and sat down in theseat. I would guess he was “well behaved” following the incident as shestartled him. The entire response regarding our acquaintance that entered the restaurantis falsely represented. “The other server on shift was at the counter andexplained that we do not give out change.” The server was not at the counter atall nor did he even approach the counter for service. He immediately walked toour table to address us and one of the servers was wiping down the booth behindus. He was not acknowledged or greeted when he entered the establishment. In conversationhe mentioned that he would need change made. The waitress, still standingbehind him rolled her eyes and said that they don’t do that there. He stayedfor approximately 10 minutes and still was never offered any service. “He wasnot ignored, as he came to the counter before going to their table and was notin the restaurant for a meal.” This again, is incorrect. He stood by our tablebecause there was no extra space for him to sit down with 2 children and 2adults present. We offered him to join us, but after the interaction and tonewith waitress, refused to do so. He never once approached the counter at allfor services. It’s a shame to assume that because someone entered therestaurant and spoke to someone else that they were not “in the restaurant fora meal.” Perhaps if they had approached him and asked if he needed anything, hewould have voiced his request. Regardless of race, they lost a potentialcustomer due to lack of service. “It is most definitely a child friendly atmosphere.” That’s a beautifulstatement if safety was a concern for the “family restaurant.” Just because youoffer a children’s menu and have family of your own does not dictate being afamily friendly restaurant. The way that you conduct and speak to thosechildren that you serve should be of concern as well. “We do not intend to give them a refund as they ate all of their meals andnever once complained about the service, atmosphere or the food until thefollowing day when they chose to make a spectacle on social media.” I want arefund back for the substandard food, the inappropriate conduct and tone usedwith my child, and the lack of satisfaction with your establishment andcustomer service in general. We didn’t eat all of our meals, which is alsofalse. The service from our waitress was sensational and tipped herappropriately. The atmosphere and food were addressed the same day of serviceas soon as I got home and was able to fully think about the experience, not “untilthe following day” like you stated. Perhaps if you read the review andresponded yourself instead of having a server that was not present do so foryou, you would see the time stamped on the board. You’re absolutely right, weshould have “left prior to ordering” and not even given this establishment achance. “Please feel free to contact me if you have any further questions orconcerns.” I do still have concerns and will take them further if not address.Number one would be the safety of the patrons. If you’re so concerned yourselffor the children in your establishment and consequences that would involveinsurance claims, then perhaps your “special made” metal blinds need to beremoved with their “sharp edges” to ensure there won’t be any accidents. I willadditionally make a report with Environmental Health and Safety at theCharlottesville Health Department. Number two, I would like my family’s moneyissued back for the inconvenience and unprofessional encounter that you enduredus to experience, period. Regards,
[redacted]

Hello,
 
york', times, serif;">We are writing in response to Revdex.com Case #[redacted]- Henry’s Restaurant.  My husband and I own this business and were both working the evening that this occurred.  We were completely unaware that these patrons were upset in any way until the following day when she and her sister began posting on our [redacted] page, and calling on the phone to make threats to us that she was coming to back that afternoon to take care of business and set us straight.  Once she called and began making threats, we did tell her that she was no longer welcome in our establishment and should she return, we would call the police as she would be trespassing.
 
Until this point, my only interaction with the customer was to ask their child not to play with the blinds and to sit down as he was standing up in the booth pulling at the blinds in the window. I was concerned that the blinds would cut his hand as they have somewhat sharp edges. For insurance purposes, if we see any patron doing something that could harm them, we must notify them.
 
After receiving scathing messages on our [redacted] page, followed by a telephone call from this customer, I discussed it with the server.  At this time, I was informed that when she was taking their order, the child was standing in the booth running a small car up and down the blinds. The server had already asked the child to sit down and not play with the blinds to avoid getting hurt.   It was after this that I spoke to the child, I was unaware that the server had already spoken to them about the child.  They continued to place their order, eat, pay and leave, never once mentioning being dissatisfied in any way or making a complaint of any kind.
 
While they were eating, an African American male came in, came straight to the cash register and asked for change. The other server on shift was at the counter and explained that we do not give out change. There is a car wash right next door and we have people in and out constantly with change requests that we are unable to fulfill.  Once he was informed that we did not give change, he turned to leave and apparently knew these customers so he stopped by their table to talk to them. He never sat down at their table, just stood beside them talking.  He was not ignored, as he came to the counter before going to their table and was not in the restaurant for a meal. He was absolutely not ignored due to his race. This is absurd.
 
In addition, we have been a family restaurant in this town for over thirty years.  We are a family friendly restaurant that not only offers a children’s menu, but we have three grandchildren as young as two years old who are frequently in the restaurant. It is most definitely a child friendly atmosphere.
 
The interaction regarding the blinds happened before this family finished ordering and before they were served food. The child was behaved after this point. If they were unhappy, they should have left prior to ordering or mentioned their unhappiness. We do not intend to give them a refund as they ate all of their meals and never once complained about the service, atmosphere or the food until the following day when they chose to make a spectacle on social media.
 
Please feel free to contact me if you have any further questions or concerns.

Review: Absolutely upset. Came here and had the sweetest waitress ever and I tipped accordingly to accommodate her service. She was attentive and catered to my children as if they were her own. The owner, I cannot speak so highly of. We were the only family in the restaurant at the time eating and my son touched the blind(touched- not pulled, bent, or broke). She yelled at him to sit down and get off her blinds because they were special made and would cut him. My son is 4 years old and was very well mannered. Our booth butted up to the window and was an attraction point. I couldn't believe that a complete stranger told me how to parent my child. Then he pointed at the cake box when we left and she snapped on him again from behind the counter under her breath to not touch it. This momma had to bite her tongue and apologize to my son who was remarkably well mannered in there. Such a shame. Food was substandard. Won't be back! Went online to write a review on their [redacted] page with this same information and was attacked for constructive criticism by another server who wasn't even there to witness her yelling at my child. Absolutely unacceptable. They slandered me all over [redacted] for not parenting my child and saying my child was like a "zoo." He sat quietly in the booth the entire meal watching his dad's cellphone and eating his meal. We also had a person of color come and sit with us. They never acknowledged him, asked him what he wanted to eat, or how they could help him. A different server walked behind him and rolled her eyes when he wanted change from her. Apparently, don't bring kid's or African American's into their place of establishment if you'd like to be served with respect. Another review on Yelp reflected this as well.Desired Settlement: I want my money back for the inappropriate service that this establishment gave.

Business

Response:

Hello, We are writing in response to Revdex.com Case #[redacted]- Henry’s Restaurant. My husband and I own this business and were both working the evening that this occurred. We were completely unaware that these patrons were upset in any way until the following day when she and her sister began posting on our [redacted] page, and calling on the phone to make threats to us that she was coming to back that afternoon to take care of business and set us straight. Once she called and began making threats, we did tell her that she was no longer welcome in our establishment and should she return, we would call the police as she would be trespassing. Until this point, my only interaction with the customer was to ask their child not to play with the blinds and to sit down as he was standing up in the booth pulling at the blinds in the window. I was concerned that the blinds would cut his hand as they have somewhat sharp edges. For insurance purposes, if we see any patron doing something that could harm them, we must notify them. After receiving scathing messages on our [redacted] page, followed by a telephone call from this customer, I discussed it with the server. At this time, I was informed that when she was taking their order, the child was standing in the booth running a small car up and down the blinds. The server had already asked the child to sit down and not play with the blinds to avoid getting hurt. It was after this that I spoke to the child, I was unaware that the server had already spoken to them about the child. They continued to place their order, eat, pay and leave, never once mentioning being dissatisfied in any way or making a complaint of any kind. While they were eating, an African American male came in, came straight to the cash register and asked for change. The other server on shift was at the counter and explained that we do not give out change. There is a car wash right next door and we have people in and out constantly with change requests that we are unable to fulfill. Once he was informed that we did not give change, he turned to leave and apparently knew these customers so he stopped by their table to talk to them. He never sat down at their table, just stood beside them talking. He was not ignored, as he came to the counter before going to their table and was not in the restaurant for a meal. He was absolutely not ignored due to his race. This is absurd. In addition, we have been a family restaurant in this town for over thirty years. We are a family friendly restaurant that not only offers a children’s menu, but we have three grandchildren as young as two years old who are frequently in the restaurant. It is most definitely a child friendly atmosphere. The interaction regarding the blinds happened before this family finished ordering and before they were served food. The child was behaved after this point. If they were unhappy, they should have left prior to ordering or mentioned their unhappiness. We do not intend to give them a refund as they ate all of their meals and never once complained about the service, atmosphere or the food until the following day when they chose to make a spectacle on social media. Please feel free to contact me if you have any further questions or concerns.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hello,I am writing in response to Revdex.com Case #[redacted]. In response to the previousmessage from one of the owners, some statements weren’t articulated correctlyand described with validity. As I had my husband and two small children withme, I was not going to make a “spectacle” within their establishment regardingany concerns. I held my tongue in respect to my children and consideration intomy full experience, start to finish, went home to write a review on the company’s[redacted] page under the designated review section. I wrote my exact viewpointsand how I felt regarding the entire service and even praised the waitress. Notall comments were negative nor were they demeaning by any means. A review isjust that, a retrospective view, reexamination, or reconsideration of theevents that just had occurred. Once the review was left on the page, instead of constructive criticismbeing read and utilized, one of the servers who was not even present the nightthat my family was served nor that had any interaction with service related tothe event, quickly defended the establishment making false accusations againstmy children stating that they were conducting themselves like a “zoo.” Even theowner mentioned, “….the child was behaved after this point.” Regarding calling the establishment, I specifically asked if the server wasworking that was responding on [redacted] to my review as she was not presentwhen the event occurred. I advised the owner that it was unacceptable to makeassumptions when she wasn’t there and didn’t know the facts. I asked to speakspecifically to the owner directly and advised that I would like to come to theestablishment and speak with her regarding the interaction with her and thetone that she used with my child. This is something I should have either saidin the establishment as it happened, or should have immediately left and followedwith my review thereafter, however I was thinking of the inappropriate timingof conversation that would need to occur in front of my family at what shouldbe a peaceful outing. I never once made any threats on the phone regarding “takingcare of business” or “setting us straight.” My intentions were to have a civilconversation between the owner and myself to get on the same page and to sortout any miscommunication from a third party server who wasn’t present. Myintentions were to voice my concerns for her addressing my parenting responsibilityin an unprofessional manner. When I advised that I would like to have an inperson conversation with the owner about the event, she advised me I was notallowed back into her establishment. Never once did I yell on the phone, I wasfirm in meeting with her to discuss what had happened, but again, never madeany threats. My child did no damage to her property, nor did my family conductthemselves in an unacceptable fashion while we were there, so the banning isunjust. My main concern is that booths for children to sit, stand, or whatnot are directlyagainst the wall. These blinds are made of metal and if are “somewhat sharp” neededto be considered for the safety of the public. Her concern was that my childwas going to damage her property because they were “special made.” Perhapsthis safety concern should be addressed with a “family friendly restaurant” orsit all families with children in the middle table section of the restaurantaway from hazardous sharp blinds. “The server had already asked the child to sit down and not play with theblinds to avoid getting hurt.” This is a false statement and incorrect. Thewaitress never once addressed our child in any way except to see what he wantedto drink. She never mentioned any corrective action nor that it was a concernthat he was standing or looking out the window. The first contact point thatthis was an issue was when the owner came behind the waitress to proceed toyell at my child. He was so startled and upset; he jumped and sat down in theseat. I would guess he was “well behaved” following the incident as shestartled him. The entire response regarding our acquaintance that entered the restaurantis falsely represented. “The other server on shift was at the counter andexplained that we do not give out change.” The server was not at the counter atall nor did he even approach the counter for service. He immediately walked toour table to address us and one of the servers was wiping down the booth behindus. He was not acknowledged or greeted when he entered the establishment. In conversationhe mentioned that he would need change made. The waitress, still standingbehind him rolled her eyes and said that they don’t do that there. He stayedfor approximately 10 minutes and still was never offered any service. “He wasnot ignored, as he came to the counter before going to their table and was notin the restaurant for a meal.” This again, is incorrect. He stood by our tablebecause there was no extra space for him to sit down with 2 children and 2adults present. We offered him to join us, but after the interaction and tonewith waitress, refused to do so. He never once approached the counter at allfor services. It’s a shame to assume that because someone entered therestaurant and spoke to someone else that they were not “in the restaurant fora meal.” Perhaps if they had approached him and asked if he needed anything, hewould have voiced his request. Regardless of race, they lost a potentialcustomer due to lack of service. “It is most definitely a child friendly atmosphere.” That’s a beautifulstatement if safety was a concern for the “family restaurant.” Just because youoffer a children’s menu and have family of your own does not dictate being afamily friendly restaurant. The way that you conduct and speak to thosechildren that you serve should be of concern as well. “We do not intend to give them a refund as they ate all of their meals andnever once complained about the service, atmosphere or the food until thefollowing day when they chose to make a spectacle on social media.” I want arefund back for the substandard food, the inappropriate conduct and tone usedwith my child, and the lack of satisfaction with your establishment andcustomer service in general. We didn’t eat all of our meals, which is alsofalse. The service from our waitress was sensational and tipped herappropriately. The atmosphere and food were addressed the same day of serviceas soon as I got home and was able to fully think about the experience, not “untilthe following day” like you stated. Perhaps if you read the review andresponded yourself instead of having a server that was not present do so foryou, you would see the time stamped on the board. You’re absolutely right, weshould have “left prior to ordering” and not even given this establishment achance. “Please feel free to contact me if you have any further questions orconcerns.” I do still have concerns and will take them further if not address.Number one would be the safety of the patrons. If you’re so concerned yourselffor the children in your establishment and consequences that would involveinsurance claims, then perhaps your “special made” metal blinds need to beremoved with their “sharp edges” to ensure there won’t be any accidents. I willadditionally make a report with Environmental Health and Safety at theCharlottesville Health Department. Number two, I would like my family’s moneyissued back for the inconvenience and unprofessional encounter that you enduredus to experience, period. Regards,

Check fields!

Write a review of Henry's Restaurant

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Henry's Restaurant Rating

Overall satisfaction rating

Description: Restaurants, Full-Service Restaurants (NAICS: 722511)

Address: 1305 Long St, Charlottesvle, Virginia, United States, 22901-4901

Phone:

Show more...

Web:

This website was reported to be associated with Henry's Restaurant.



Add contact information for Henry's Restaurant

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated