This Company Is Selfish, Greedy And Does Not Care About Their Customers! I sent Pella Corporation a Very Serious Letter of complaint by email back on Tuesday, August 23, because I had bought one of their Glass Screen Doors and was Very Angry, Upset and Disappointed in Their Product I had bought one of their Sliding Glass Screen Doors within the past year and ever since I received the Screen Door, I have NOT been able to use it and/or enjoy it 100% Due To A Bend In Their Product For The Screen Door Portion Of It Only! This Was Not Of Any Fault Of My Own, Nor The Person Who Installed It, but rather this happened when I had received their product! Please NOTE: I did Want To First Of All Apologize To Them For Not Reporting The Problem To Them Any Sooner, but I have Not Had The Chance To Do So Since I Have Been Out Of The Country In [redacted] Going Back And Forth Over The Past Five (5) Years, Plus Helping To Take Care Of My [redacted] Year Old [redacted] who is [redacted] , including [redacted] from a [redacted] and this Happens To Be My Very First Opportunity That I Have Had In Contacting Them Directly To Inform Them Of The Incident And/Or My Complaint And To Let Them Know About My Dissatisfaction With Their Pella Corporation Product And I Have The Airplane Ticket To Prove That I Was Out Of The Country During That Time Upon Their Request! Please NOTE: I do know that for a Fact that this product is made by Pella Corporation because Their Company Name has been engraved into The Product That I Have and enclosed in the attachments that I had provided, there were pictures showing Them Their Product which include Pictures of the Engraving Of Their Company Name Into The Product for their reference and further review Final Thoughts: I sincerely Hope That They Back Up And Guarantee Their Products 100% because this was My Very First Pella Corporation Glass Screen Door that I have ever owned in My Life and Hopefully Not My Last One, however, They Have Disappointed Me Very, Very Much so far! In the mean time, if They Could Please Either Take Back Their Screen Door And/or Replace It For Me As A One Time Courtesy, then that would be More Than Greatly Appreciated! Thank you Sincerely yours, [redacted] Paul [redacted] Angry And Upset Pella Corporation First Time Screen Door Customer /HPS Enclosures: Enclosed, In The Attachments, Please Find Pictures Of What Their Pella Corporation Glass Screen Door Looks Like For Your Reference And Further ReviewThank You ======================================================= Anyway after I had sent out my letter of Very Serious Complaint, I did get a response back from Kasey, [redacted] Specialist back on August 24, informing me that my letter was received and it was forwarded to their [redacted] Specialist for a follow-up Sadly, the situation does Not Get Any Better! Back on August 25, 2016, I received another letter coming from Elizabeth [redacted] informing me that their Cheap, Unreliable, Non-Trustworthy Company is Declining To Provide A Replacement Screen Door At No Charge since the one that I have has a Dent In It, even though I was More Than Willing To Return The One That I Already Have before Receiving The Replacement One Basically, this company does Not Stand By Their Products and When I Go To Small Claims Court with the Screen Door, I Can Show The Judge How Unreliable Their Products Are and How Uncaring Their Disgusting [redacted] Department Is and I have the Documents To Prove It! I am Never Buying Any More Pella Corporation Products Again! No Thank You Sincerely yours, [redacted] Paul [redacted] Angry And Upset Pella Corporation First And Last Time Customer ***
Horrible experience all around - unethical culture from management down to their installation contractor at the Denver (CO) Carson Stlocation We ordered a custom sliding glass door The sales person was new and had no idea what she was talking about They had to measure twice, as the first measurement was incorrect Their installation contractor was at our house literally ALL DAY and seemed to be having trouble with the installation He wanted to go to Home Depot to get parts! When we asked him if everything was OK, he said yes We came to find out later that he knew that Pella had sent the incorrect parts, but he knowingly tried to install it anyway We contacted management and they admitted to this, but they were unapologetic The botched installation voided the warranty, and management's plans to "fix" the installation also voided the warranty Management also continued to send us "past due" bills even though they had not completed the job They refused to do the right thing and order and reinstall a new door that was warrantable since it was their fault We are still dealing with this mess two months later Run...don't walk away from this place!
This Company Is Selfish, Greedy And Does Not Care About Their Customers!
I sent Pella Corporation a Very Serious Letter of complaint by email back on Tuesday, August 23, 2016 because I had bought one of their Glass Screen Doors and was Very Angry, Upset and Disappointed in Their Product.
I had bought one of their Sliding Glass Screen Doors within the past year and ever since I received the Screen Door, I have NOT been able to use it and/or enjoy it 100% Due To A Bend In Their Product For The Screen Door Portion Of It Only!
This Was Not Of Any Fault Of My Own, Nor The Person Who Installed It, but rather this happened when I had received their product!
Please NOTE: I did Want To First Of All Apologize To Them For Not Reporting The Problem To Them Any Sooner, but I have Not Had The Chance To Do So Since I Have Been Out Of The Country In [redacted] Going Back And Forth Over The Past Five (5) Years, Plus Helping To Take Care Of My ** Year Old [redacted] who is [redacted], including [redacted] from a [redacted] and this Happens To Be My Very First Opportunity That I Have Had In Contacting Them Directly To Inform Them Of The Incident And/Or My Complaint And To Let Them Know About My Dissatisfaction With Their Pella Corporation Product And I Have The Airplane Ticket To Prove That I Was Out Of The Country During That Time Upon Their Request!
Please NOTE: I do know that for a Fact that this product is made by Pella Corporation because Their Company Name has been engraved into The Product That I Have and enclosed in the attachments that I had provided, there were pictures showing Them Their Product which include Pictures of the Engraving Of Their Company Name Into The Product for their reference and further review.
Final Thoughts: I sincerely Hope That They Back Up And Guarantee Their Products 100% because this was My Very First Pella Corporation Glass Screen Door that I have ever owned in My Life and Hopefully Not My Last One, however, They Have Disappointed Me Very, Very Much so far!
In the mean time, if They Could Please Either Take Back Their Screen Door And/or Replace It For Me As A One Time Courtesy, then that would be More Than Greatly Appreciated!
Thank you.
Sincerely yours,
[redacted] Paul [redacted]
Angry And Upset Pella Corporation First Time Screen Door Customer
/HPS
Enclosures: Enclosed, In The Attachments, Please Find Pictures Of What Their Pella Corporation Glass Screen Door Looks Like For Your Reference And Further Review. Thank You.
=======================================================
Anyway after I had sent out my letter of Very Serious Complaint, I did get a response back from Kasey, [redacted] Specialist back on August 24, 2016 informing me that my letter was received and it was forwarded to their [redacted] Specialist for a follow-up.
Sadly, the situation does Not Get Any Better!
Back on August 25, 2016, I received another letter coming from Elizabeth [redacted] informing me that their Cheap, Unreliable, Non-Trustworthy Company is Declining To Provide A Replacement Screen Door At No Charge since the one that I have has a Dent In It, even though I was More Than Willing To Return The One That I Already Have before Receiving The Replacement One.
Basically, this company does Not Stand By Their Products and When I Go To Small Claims Court with the Screen Door, I Can Show The Judge How Unreliable Their Products Are and How Uncaring Their Disgusting [redacted] Department Is and I have the Documents To Prove It!
I am Never Buying Any More Pella Corporation Products Again!
No Thank You.
Sincerely yours,
[redacted] Paul [redacted]
Angry And Upset Pella Corporation First And Last Time Customer
This Company Is Selfish, Greedy And Does Not Care About Their Customers! I sent Pella Corporation a Very Serious Letter of complaint by email back on Tuesday, August 23, because I had bought one of their Glass Screen Doors and was Very Angry, Upset and Disappointed in Their Product I had bought one of their Sliding Glass Screen Doors within the past year and ever since I received the Screen Door, I have NOT been able to use it and/or enjoy it 100% Due To A Bend In Their Product For The Screen Door Portion Of It Only! This Was Not Of Any Fault Of My Own, Nor The Person Who Installed It, but rather this happened when I had received their product! Please NOTE: I did Want To First Of All Apologize To Them For Not Reporting The Problem To Them Any Sooner, but I have Not Had The Chance To Do So Since I Have Been Out Of The Country In [redacted] Going Back And Forth Over The Past Five (5) Years, Plus Helping To Take Care Of My [redacted] Year Old [redacted] who is [redacted] , including [redacted] from a [redacted] and this Happens To Be My Very First Opportunity That I Have Had In Contacting Them Directly To Inform Them Of The Incident And/Or My Complaint And To Let Them Know About My Dissatisfaction With Their Pella Corporation Product And I Have The Airplane Ticket To Prove That I Was Out Of The Country During That Time Upon Their Request! Please NOTE: I do know that for a Fact that this product is made by Pella Corporation because Their Company Name has been engraved into The Product That I Have and enclosed in the attachments that I had provided, there were pictures showing Them Their Product which include Pictures of the Engraving Of Their Company Name Into The Product for their reference and further review Final Thoughts: I sincerely Hope That They Back Up And Guarantee Their Products 100% because this was My Very First Pella Corporation Glass Screen Door that I have ever owned in My Life and Hopefully Not My Last One, however, They Have Disappointed Me Very, Very Much so far! In the mean time, if They Could Please Either Take Back Their Screen Door And/or Replace It For Me As A One Time Courtesy, then that would be More Than Greatly Appreciated! Thank you Sincerely yours, [redacted] Paul [redacted] Angry And Upset Pella Corporation First Time Screen Door Customer /HPS Enclosures: Enclosed, In The Attachments, Please Find Pictures Of What Their Pella Corporation Glass Screen Door Looks Like For Your Reference And Further ReviewThank You ======================================================= Anyway after I had sent out my letter of Very Serious Complaint, I did get a response back from Kasey, [redacted] Specialist back on August 24, informing me that my letter was received and it was forwarded to their [redacted] Specialist for a follow-up Sadly, the situation does Not Get Any Better! Back on August 25, 2016, I received another letter coming from Elizabeth [redacted] informing me that their Cheap, Unreliable, Non-Trustworthy Company is Declining To Provide A Replacement Screen Door At No Charge since the one that I have has a Dent In It, even though I was More Than Willing To Return The One That I Already Have before Receiving The Replacement One Basically, this company does Not Stand By Their Products and When I Go To Small Claims Court with the Screen Door, I Can Show The Judge How Unreliable Their Products Are and How Uncaring Their Disgusting [redacted] Department Is and I have the Documents To Prove It! I am Never Buying Any More Pella Corporation Products Again! No Thank You Sincerely yours, [redacted] Paul [redacted] Angry And Upset Pella Corporation First And Last Time Customer ***
Horrible experience all around - unethical culture from management down to their installation contractor at the Denver (CO) Carson Stlocation We ordered a custom sliding glass door The sales person was new and had no idea what she was talking about They had to measure twice, as the first measurement was incorrect Their installation contractor was at our house literally ALL DAY and seemed to be having trouble with the installation He wanted to go to Home Depot to get parts! When we asked him if everything was OK, he said yes We came to find out later that he knew that Pella had sent the incorrect parts, but he knowingly tried to install it anyway We contacted management and they admitted to this, but they were unapologetic The botched installation voided the warranty, and management's plans to "fix" the installation also voided the warranty Management also continued to send us "past due" bills even though they had not completed the job They refused to do the right thing and order and reinstall a new door that was warrantable since it was their fault We are still dealing with this mess two months later Run...don't walk away from this place!
This Company Is Selfish, Greedy And Does Not Care About Their Customers!
I sent Pella Corporation a Very Serious Letter of complaint by email back on Tuesday, August 23, 2016 because I had bought one of their Glass Screen Doors and was Very Angry, Upset and Disappointed in Their Product.
I had bought one of their Sliding Glass Screen Doors within the past year and ever since I received the Screen Door, I have NOT been able to use it and/or enjoy it 100% Due To A Bend In Their Product For The Screen Door Portion Of It Only!
This Was Not Of Any Fault Of My Own, Nor The Person Who Installed It, but rather this happened when I had received their product!
Please NOTE: I did Want To First Of All Apologize To Them For Not Reporting The Problem To Them Any Sooner, but I have Not Had The Chance To Do So Since I Have Been Out Of The Country In [redacted] Going Back And Forth Over The Past Five (5) Years, Plus Helping To Take Care Of My ** Year Old [redacted] who is [redacted], including [redacted] from a [redacted] and this Happens To Be My Very First Opportunity That I Have Had In Contacting Them Directly To Inform Them Of The Incident And/Or My Complaint And To Let Them Know About My Dissatisfaction With Their Pella Corporation Product And I Have The Airplane Ticket To Prove That I Was Out Of The Country During That Time Upon Their Request!
Please NOTE: I do know that for a Fact that this product is made by Pella Corporation because Their Company Name has been engraved into The Product That I Have and enclosed in the attachments that I had provided, there were pictures showing Them Their Product which include Pictures of the Engraving Of Their Company Name Into The Product for their reference and further review.
Final Thoughts: I sincerely Hope That They Back Up And Guarantee Their Products 100% because this was My Very First Pella Corporation Glass Screen Door that I have ever owned in My Life and Hopefully Not My Last One, however, They Have Disappointed Me Very, Very Much so far!
In the mean time, if They Could Please Either Take Back Their Screen Door And/or Replace It For Me As A One Time Courtesy, then that would be More Than Greatly Appreciated!
Thank you.
Sincerely yours,
[redacted] Paul [redacted]
Angry And Upset Pella Corporation First Time Screen Door Customer
/HPS
Enclosures: Enclosed, In The Attachments, Please Find Pictures Of What Their Pella Corporation Glass Screen Door Looks Like For Your Reference And Further Review. Thank You.
=======================================================
Anyway after I had sent out my letter of Very Serious Complaint, I did get a response back from Kasey, [redacted] Specialist back on August 24, 2016 informing me that my letter was received and it was forwarded to their [redacted] Specialist for a follow-up.
Sadly, the situation does Not Get Any Better!
Back on August 25, 2016, I received another letter coming from Elizabeth [redacted] informing me that their Cheap, Unreliable, Non-Trustworthy Company is Declining To Provide A Replacement Screen Door At No Charge since the one that I have has a Dent In It, even though I was More Than Willing To Return The One That I Already Have before Receiving The Replacement One.
Basically, this company does Not Stand By Their Products and When I Go To Small Claims Court with the Screen Door, I Can Show The Judge How Unreliable Their Products Are and How Uncaring Their Disgusting [redacted] Department Is and I have the Documents To Prove It!
I am Never Buying Any More Pella Corporation Products Again!
No Thank You.
Sincerely yours,
[redacted] Paul [redacted]
Angry And Upset Pella Corporation First And Last Time Customer
[redacted]