On January 10, we responded to a service call from [redacted] that the system was not performing up to Par, and that she had past icing problemsOur technician came out and did a thorough exam of the systemHe noticed some oil staining at the indoor coil and performed a bubble leak search and a search with his electronic refrigerant leak detectorHis detector picked up a leak at the indoor coil but he could not locate the sourceHe recommended a UV dye leak search, which [redacted] agreed toUV leak searches are a common practice in the industry and the dye will not harm her system, or we would not use the dye On January 20, another tech came out to follow up on the leak search He did not visually notice any dye but he also performed and electronic leak search and his detector also went off at the indoor coil On January 27, the first technician came backHe did not find any dye on his initial inspectionHe put his refrigerant gauges on the outdoor unit and checked the refrigerant pressuresAccording to the Manufacturer's charging chart for the unit, it was low on refrigerant and so he added a small charge of approxI lbHe rescanned the indoor coil and found a small amount of dye at a compression fittingHe tightened the fitting and wiped the area with a cleaner to remove the dye The dye is cleaned off so we can see in the future if the leak is fixedHe rechecked the unit and it was running normally when he left On January 31, [redacted] came into the office now stating that the unit was noisy and she was having an issue with her thermostat I said that we would be willing to come back out and look at that for her, she told me that she had already had another contractor come take a look On February 11, we received a letter from [redacted] going over the service calls and our discussionOn February 12, she called our office to follow up I spoke with the lead technician on the service call , had another technician from our office read the tickets and go over the calls with the service technician that performed the calls I spoke with George Bowersaux from Service Mark and went over the service calls our technician had performed I also spoke with Joe McCarry and Geoff Bennett , two tech support specialists from our Carrier distributor They all said that our technician performed the service calls correctly I followed up with [redacted] and stated that we would not refund the cost of the service call, but that we would send a technician out in the spring to verify the unit was running properly in the cooling mode at no charge She declined this offer I have enclosed copies of our service tickets and the Carrier charging chartIn regards to the leak detectors being cheap, our employees use a C [redacted] which are rated highlyIf you have any questions you may call me at our office
On January 10, we responded to a service call from [redacted] that the system was not performing up to Par, and that she had past icing problemsOur technician came out and did a thorough exam of the systemHe noticed some oil staining at the indoor coil and performed a bubble leak search and a search with his electronic refrigerant leak detectorHis detector picked up a leak at the indoor coil but he could not locate the sourceHe recommended a UV dye leak search, which [redacted] agreed toUV leak searches are a common practice in the industry and the dye will not harm her system, or we would not use the dye On January 20, another tech came out to follow up on the leak search He did not visually notice any dye but he also performed and electronic leak search and his detector also went off at the indoor coil On January 27, the first technician came backHe did not find any dye on his initial inspectionHe put his refrigerant gauges on the outdoor unit and checked the refrigerant pressuresAccording to the Manufacturer's charging chart for the unit, it was low on refrigerant and so he added a small charge of approxI lbHe rescanned the indoor coil and found a small amount of dye at a compression fittingHe tightened the fitting and wiped the area with a cleaner to remove the dye The dye is cleaned off so we can see in the future if the leak is fixedHe rechecked the unit and it was running normally when he left On January 31, [redacted] came into the office now stating that the unit was noisy and she was having an issue with her thermostat I said that we would be willing to come back out and look at that for her, she told me that she had already had another contractor come take a look On February 11, we received a letter from [redacted] going over the service calls and our discussionOn February 12, she called our office to follow up I spoke with the lead technician on the service call , had another technician from our office read the tickets and go over the calls with the service technician that performed the calls I spoke with George Bowersaux from Service Mark and went over the service calls our technician had performed I also spoke with Joe McCarry and Geoff Bennett , two tech support specialists from our Carrier distributor They all said that our technician performed the service calls correctly I followed up with [redacted] and stated that we would not refund the cost of the service call, but that we would send a technician out in the spring to verify the unit was running properly in the cooling mode at no charge She declined this offer I have enclosed copies of our service tickets and the Carrier charging chartIn regards to the leak detectors being cheap, our employees use a C [redacted] which are rated highlyIf you have any questions you may call me at our office