To Whom it may concern,This will be my final correspondence.I don't know where lies and deceit come from.Given the circumstances regarding her car, I think we treated her fair.We diagnosed the cranks but no start in August, estimated and was authorized for a fuel pump replacement.I did acknowledge stalling when it was picked upCould not test anymore that day for this stalling problemas it was after 5pmWould have been able to test next day but car was neededDid not hear of continuedstalling even when we serviced it for a no-crank /no-start situation in OctoberIn October we diagnosed the problem as a seized a/c pulley and poor batteryEstimated and was authorized to install a/c by-pass pulley.After repair car ran and road test did not reveal any stallingAs I stated previously I had no communicationof drivability problems after first repair to last repair approximately milesThis was a vehicle with176,miles on it, am I now responsible for all problems ? We were willing to test for stalling after first repairbut she needed her car, and I did not hear from her until OctoberWouldn't you call back if you had this problemfrom August to October , especially after milesI do not know what she had repaired during this time, I have not seen the invoices.Thank You,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Completely false. I have all the receipts from Heppe's and the current company who set things straightThank you for your timeSo I still firmly believe in refund as noted in first letter from me of $Also just for clarification I was with my father the first time so not only was it my money put into the services but my fathers which I had to pay him back on and have done successfullyUnfortunately I'm not able to scan copies if receipts to you for attachments but I can send them through the postal mail[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
To whom it may concern,We did replace the fuel pump on Ms***s car on 8/Was able to save cost by not having to do the fuel pump sending unit.Yes ,I did road test the car and towards the end of road test it did seem to want to stall at stopsThis condition is common with the IAC
valveafter battery power has been interruptedI disconnected battery to service the fuel pumpAs it was towards the end of the day I advised her to driveit and usually the IAC will relearn itselfIf not I would need it back for further testing.This was the first time I had seen the vehicle, it was towed in by her father and I had no information on how it ran.She did question me about it may be a bad pump, I responded "when it stalls does it restart?"Yes it would, therefore the fuel pump is goo dand there may other issues to addressAs money was an issue I did not do further testing as I had the car running.Did not hear from Ms *** until months later 10/Her car was towed in and it would not crank over as it did previously when the fuel pump was bad.After charging he battery and finding it to be in poor condition, we tried to start- just one hard click.tried to move crankshaft to see if engine was problem, crankshaft would not turnRemoved serpentine drive belt and engine turned over and started.Found the air conditioning pulley seized up, cost was too expensive to replace compressor customer declinedRecommended compressor elimination pulleywhich is what was authorized and replacedAfter repairs road tested vehicle and ran fine. Have not heard from Ms *** since October repair.I will not refund any money as the services were provided for separate repairs with different conditions.I am sorry she feels slighted.I apologize for the delayed response as we have moved our shop west blocks. *** ***Heppe's Service
Really I need to really say no more than $rightfully owed back to me and I'd like the check mailed to my home address please and thank youGood day.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
To Whom it may concern,This will be my final correspondence.I don't know where lies and deceit come from.Given the circumstances regarding her car, I think we treated her fair.We diagnosed the cranks but no start in August, estimated and was authorized for a fuel pump replacement.I did acknowledge stalling when it was picked upCould not test anymore that day for this stalling problemas it was after 5pmWould have been able to test next day but car was neededDid not hear of continuedstalling even when we serviced it for a no-crank /no-start situation in OctoberIn October we diagnosed the problem as a seized a/c pulley and poor batteryEstimated and was authorized to install a/c by-pass pulley.After repair car ran and road test did not reveal any stallingAs I stated previously I had no communicationof drivability problems after first repair to last repair approximately milesThis was a vehicle with176,miles on it, am I now responsible for all problems ? We were willing to test for stalling after first repairbut she needed her car, and I did not hear from her until OctoberWouldn't you call back if you had this problemfrom August to October , especially after milesI do not know what she had repaired during this time, I have not seen the invoices.Thank You,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Completely false. I have all the receipts from Heppe's and the current company who set things straightThank you for your timeSo I still firmly believe in refund as noted in first letter from me of $Also just for clarification I was with my father the first time so not only was it my money put into the services but my fathers which I had to pay him back on and have done successfullyUnfortunately I'm not able to scan copies if receipts to you for attachments but I can send them through the postal mail[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
To whom it may concern,We did replace the fuel pump on Ms***s car on 8/Was able to save cost by not having to do the fuel pump sending unit.Yes ,I did road test the car and towards the end of road test it did seem to want to stall at stopsThis condition is common with the IAC
valveafter battery power has been interruptedI disconnected battery to service the fuel pumpAs it was towards the end of the day I advised her to driveit and usually the IAC will relearn itselfIf not I would need it back for further testing.This was the first time I had seen the vehicle, it was towed in by her father and I had no information on how it ran.She did question me about it may be a bad pump, I responded "when it stalls does it restart?"Yes it would, therefore the fuel pump is goo dand there may other issues to addressAs money was an issue I did not do further testing as I had the car running.Did not hear from Ms *** until months later 10/Her car was towed in and it would not crank over as it did previously when the fuel pump was bad.After charging he battery and finding it to be in poor condition, we tried to start- just one hard click.tried to move crankshaft to see if engine was problem, crankshaft would not turnRemoved serpentine drive belt and engine turned over and started.Found the air conditioning pulley seized up, cost was too expensive to replace compressor customer declinedRecommended compressor elimination pulleywhich is what was authorized and replacedAfter repairs road tested vehicle and ran fine. Have not heard from Ms *** since October repair.I will not refund any money as the services were provided for separate repairs with different conditions.I am sorry she feels slighted.I apologize for the delayed response as we have moved our shop west blocks. *** ***Heppe's Service
Really I need to really say no more than $rightfully owed back to me and I'd like the check mailed to my home address please and thank youGood day.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***