Her Interactive Inc

Up until May 2105, this company would have received my highest recommendation Unfortunately everything has changed and none of it is for the better What used to be a company with very open communication is now very close-mouthed Queries by customers are met with ambiguous, vague replies and, if not downright lies, half truths at best I no longer trust this company the way that I once did The new management does not seem to care at all about its decade+-long loyal customers and has alienated what used to be its loyal fans I attribute these negative changes to the new CEO, as that is when the company began its steep downhill slide, headed straight towards the toilet New management got rid of the all of the employees who loved their jobs and were fantastic at them, and has instead replaced that with nothing I have never been as disillusioned with a company as I am with this one

I was a loyal fan and customer of Her Interactive's Nancy Drew Adventure Series for over yearsThey used to be a company that held morals, values, and were dedicated to their fan baseThe last years the company has seemed to regressed nearly 100%They have been rude, disrespectful, and withholding the truth of the status of the company as well as they status of their long awaited new Nancy Drew Title: Midnight in SalemThey have been blocking fans from their Facebook page, twitter, pinterest, etcfor posting opinions about how the company is handling the situation, posting copy and paste response to fans inquiring about the game and the company, and have essentially gone completely radio silentIt is absolutely disrespectful and wrong for a company to do this to their fans that have been around for 25+ yearsAll of their efforts have moved to the development of a terrible app that promoted coding for young girls from the ages of 3-8, which keep in mind, is not their target audience of and upThis project failed miserably but they still are promoting it, fixing it, and have hinted on making another version all the while they have completely disregarded any progress on their much more popular games to their fansIt is honestly disgusting how they have been treating their fansTheir marketing team is terribleTheir PR team is terribleTheir CEO is terribleThis company is waiting for the holiday season to sell out the rest of their merchandise and then finally declare bankruptcyThey once were a wonderful and passionate company, now they are just leeches

I have been a fan and loyal customer since the very first Nancy Drew Game came outHowever since the change in direction for a poor attempt to target a new audience, that included the firing of almost the entire production team, has left me with a strong disdain for the companyThe company used to release two games every year, and I understand that with upgrading the platform can take time and even slow down to one game a year but it's been over yearsEvery time a fan/customer asks for an update they receive (if they receive a response at all) the same copy and pasted answer over and overHerInteractive is ignoring fans and losing fansWe've been asking for more than just a "stay tuned for an update"It's really unfortunate that once such an amazing company has become so awful to its fan baseI will be advising others to not support this company