HER Realtors

This response is in regards to the complaint filed by Mr [redacted] Unfortunately HER is not responsible for any maintenance, scheduling or approval of work for this rental unit The owner of this unit handles all maintenance issues, repairs and approvals I received a certified letter from Mr [redacted] today and it was immediately forwarded to the owner of the property for review Once a response is provided by the owner of the property to HER Realtors it will be relayed to Mr [redacted] in a timely manner While I do sympathize with the resident it is not a contractual or approved duty for HER to preform and schedule maintenance repairs on behalf of the owner

To Whom It May Concern: This is in regards to Revdex.com Complaint [redacted] HomeGard initially spoke to the customer on January 9, The customer had six items that need repaired The requested repairs and status are as follows: - The garage door opener is not workingo In Process The garage door vendor has tried to get ahold of homeowner but is unable to leave a message due to the homeowner’s voice mail not being setup We will continue to work to get a hold of homeowner to schedule a time to go there and check garage door opener- The dryer will not turn ono In Process Appliance vendor went to house to diagnosed problem and order parts Parts received by appliance vendor 1/19/ The vendor will schedule a time with the homeowner to go out and install the parts- Circuit breakers keep switching off by themselveso Completed Replaced bad switches Explained to homeowner that the circuits were overloaded with space heaters- The main bathroom sink and the master bathroom sink drains are backing up o Completed Cleaned out drain with snake- The main bathroom the showerhead and spigot leako Completed Rebuilt shutoffs- The hot water heater won’t stay lit.o Completed Installed new hot water heater Please let me know if you have any other questions

I am writing in response to the complaint registered with the Revdex.com on March 3, 2018by [redacted] , the occupant of [redacted] Place #C, a rental property managed by The [redacted] Group with HER RealtorsThe [redacted] Group property management team performs both routine and emergency maintenance in order to protect the investment of owners while preserving the safety and comfort of our residentsWhile we understand that the tenant is frustrated by actions taken by The [redacted] Group to maintain the property, our property management personnel has acted in accordance with the rental agreement and company policies.Representatives of The [redacted] Group do not to accept cash from any tenant, in accordance with the company policy intended to provide accountability and protect the security of both residents and company representatives.The unit in question was sprayed for fleas and it was noted that the occupant of [redacted] Place #C had several animals on the premisesWhile pets weighing less than pounds are permitted by the rental agreement, The [redacted] Group’s Rental Policies state that “Pet-owning residents are required to pay $one-time non-refundable pet fee and a $recurring fee per pet, per month This fee does not eliminate the responsibilities outlined in the lease agreement.In response to several complaints about high traffic in and out of this unit and observation of significant property damage, photographs of the unit’s exterior were taken and a routine inspection of the interior was scheduled for 3/2/In accordance with the rental agreement, we provided the tenant 24-hour notice, and specified the 2-hour window (12pm – 2pm) during which our technicians would arriveThe tenant requested that we arrive at a specific time (12pm), and we accommodated that requestAt 12pm on 3/2/2018, two property management technicians visited the property and conducted the inspection to assess the condition of the unitThey documented their visit with voice recording and photographs of property damage, including broken mini blinds, trash bags outside the unit and blue chalk on the rear doorAt this time, the technicians noted a bed and other bedroom furniture set up in the basement, suggesting an additional occupant in a space not zoned for use as a bedroom.It should be noted that this tenant’s lease will expire in May Thirty days prior to the lease expiration, we intend to provide notice to the tenant that the rental agreement will not be renewed.We strive to provide all residents and guests with courteous treatment and consistent application of company and property guidelinesWe regret that this tenant feels inconvenienced or harassed, but our property management personnel has acted in accordance with the rental agreement

I was not fully in understanding of k or HUD loan as for closing being done properlyI am still receiving a bill for my home insurance because they fell to charge enough so now they anticipate I pay the differenceI was never informed of this as well as the last extension was only for days but yet there was no reimbursementI wasn't aware that the coverage for repairs extended to ONLY those things named on the contractWent out and got loans to help cover repairsStill to no availI still felt lost as well as abandonedAnd yes I did select a contractor that backed out but again with time not on my side feeling the pressure of both the move the displacementAs well as I feel I did most of the calling as well as the leg work in finding my homeSay what they will I never felt priority Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

In response to the complaint regarding the above captioned property filed by the complainant, there was clearly no lack of professionalism or any abandonment of the buyer by either myself or by HER Realtors The purchaser‘s offer was written and was accepted by the seller, the Department of
Housing and Urban Development (HUD), on June 30, From that date until closing, the buyer received no less than emails from me with transaction updates as well as a number of calls and text messages Many times we would speak two to three times a dayOn several occasions we met in person at her apartmentI also met with the buyer and her contractors, inspectors and appraiser at the property any time needed or requested in order to help her and to facilitate closing The purchaser was informed from the beginning on the procedures necessary to purchase a HUD home and chose the option of a 203K FHA renovation or construction loan, which includes the need for a contractor There were four FHA buyer-required repairs to be made to the property and a number of items the purchaser added to the repair list personally She chose a contractor herself and he supplied her with a written estimate When the contractor provided the estimate and spoke to the lender, it was discovered her contractor was not approved for FHA 203K repairs and another contractor was identified by the lender, causing a delay in closing. The closing delays occurred for two reasons The first delay in closing happened due to the change in her selected contractors This extension was approved by HUD with no “per diem” penalty charged The second delay happened due to the Integrated Mortgage Disclosure Rule under the Real Estate Settlement Procedures Act (Regulation X) and the Truth in Lending Act (Regulation Z) TRID closing disclosure requirements An extension was granted by HUD but a fee of $per day in increments of days was assessed This fee was paid by me personally, with no reimbursement She paid no additional fees at closing due to any extensions of time On the day of closing, I was out of state with a family health emergency I did have a very experienced agent with my office attend closing on my behalf, with full disclosure to the purchaser, so her interests were represented The closing also took place in my office, with HER senior management on stain case of any last minute issues.In summary, my actions throughout this transaction were professional and of full fiduciary capacity, going well beyond in my services to this client In no way was she ever abandoned at any time She also was not financially penalized for any delay in closing, which successfully occurred on September 8,

HER Realtors represented the Buyer and the Seller was represented by *** *** Realty. The Seller allowed the Buyers to move in a week before closing but the Buyers closed, it was noted that the repairs were not completedThe Buyer and Seller signed an addendum stating that they would
close and the Seller would complete the repairs after closing. The closing took place on April 17, 2017. The Sellers sent a person out, but the A/C repairs done did not fix the problem so the Buyer notified their HER agent who contacted the Seller’s agent and they sent out the same repair person and still could not get it working properly. At that point the Buyer wanted HER Realtors to remedy the problem and we explained to him that we are not Attorneys and if the Seller did not full fill their obligations to the contract that dispute was a legal issue and was between the two parties. The Buyer continued to ask HER help him out with the Seller and we made every attempt to communicate the Buyer’s concerns to the Seller’s agent but the repairs were not completed properlyIt wasn’t until HER contacted the Listing Broker did things start moving forward. There is another technician going out to the house on Thursday, the 4th of May, to hopefully fix the problem

This response is in regards to the complaint filed by Mr. [redacted].  Unfortunately HER is not responsible for any maintenance, scheduling or approval of work for this rental unit.  The owner of this unit handles all maintenance issues, repairs and approvals.  I received a certified...

letter from Mr. [redacted] today and it was immediately forwarded to the owner of the property for review.  Once a response is provided by the owner of the property to HER Realtors it will be relayed to Mr. [redacted] in a timely manner.  While I do sympathize with the resident it is not a contractual or approved duty for HER to preform and schedule maintenance repairs on behalf of the owner.

I was not fully in understanding of 203 k  or HUD loan as for closing being done properly. I am still receiving a bill for my home insurance because they fell to charge enough so now they anticipate I pay the difference. I was never informed of this as well as the last extension was only for 8 days but yet there was no reimbursement. I wasn't aware that the coverage for repairs extended to ONLY those things named on the contract. Went out and got loans to help cover repairs. Still to no avail. I still felt lost as well as abandoned. And yes I did select a contractor that backed out but again with time not on my side feeling the pressure of both the move the displacement. As well as I feel I did most of the calling as well as the leg work in finding my home. Say what they will I never felt priority.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

I am writing in response to the complaint registered with the Revdex.com on March 3, 2018by [redacted], the occupant of [redacted] Place #C, a rental property managed by The [redacted] Group with HER Realtors. The [redacted] Group property management team performs both routine and emergency maintenance...

in order to protect the investment of owners while preserving the safety and comfort of our residents. While we understand that the tenant is frustrated by actions taken by The [redacted] Group to maintain the property, our property management personnel has acted in accordance with the rental agreement and company policies.Representatives of The [redacted] Group do not to accept cash from any tenant, in accordance with the company policy intended to provide accountability and protect the security of both residents and company representatives.The unit in question was sprayed for fleas and it was noted that the occupant of [redacted] Place #C had several animals on the premises. While pets weighing less than 70 pounds are permitted by the rental agreement, The [redacted] Group’s Rental Policies state that “Pet-owning residents are required to pay $300 one-time non-refundable pet fee and a $25 recurring fee per pet, per month.  This fee does not eliminate the responsibilities outlined in the lease agreement.In response to several complaints about high traffic in and out of this unit and observation of significant property damage, photographs of the unit’s exterior were taken and a routine inspection of the interior was scheduled for 3/2/2018. In accordance with the rental agreement, we provided the tenant 24-hour notice, and specified the 2-hour window (12pm – 2pm) during which our technicians would arrive. The tenant requested that we arrive at a specific time (12pm), and we accommodated that request. At 12pm on 3/2/2018, two property management technicians visited the property and conducted the inspection to assess the condition of the unit. They documented their visit with voice recording and photographs of property damage, including broken mini blinds, trash bags outside the unit and blue chalk on the rear door. At this time, the technicians noted a bed and other bedroom furniture set up in the basement, suggesting an additional occupant in a space not zoned for use as a bedroom.It should be noted that this tenant’s lease will expire in May 2018. Thirty days prior to the lease expiration, we intend to provide notice to the tenant that the rental agreement will not be renewed.We strive to provide all residents and guests with courteous treatment and consistent application of company and property guidelines. We regret that this tenant feels inconvenienced or harassed, but our property management personnel has acted in accordance with the rental agreement.

To Whom It May Concern: This is in regards to Revdex.com Complaint [redacted]. HomeGard initially spoke to the customer on January 9, 2018.  The customer had six items that need repaired.   The requested repairs and status are as...

follows: -          The garage door opener is not working. o   In Process.  The garage door vendor has tried to get ahold of homeowner but is unable to leave a message due to the homeowner’s voice mail not being setup.  We will continue to work to get a hold of homeowner to schedule a time to go there and check garage door opener. -          The dryer will not turn on. o   In Process.  Appliance vendor went to house to diagnosed problem and order parts.  Parts received by appliance vendor 1/19/18.  The vendor will schedule a time with the homeowner to go out and install the parts. -          Circuit breakers keep switching off by themselves. o   Completed.  Replaced bad switches.  Explained to homeowner that the circuits were overloaded with space heaters. -          The main bathroom sink and the master bathroom sink drains are backing up.   o   Completed.  Cleaned out drain with snake. -          The main bathroom the showerhead and spigot leak. o   Completed.  Rebuilt shutoffs. -          The hot water heater won’t stay lit.o   Completed.  Installed new hot water heater.   Please let me know if you have any other questions.