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Herald & Review Reviews (8)

I have been a subscriber for close to 30 years, and am calling it quits. Our paper arrives only when the carrier feels like delivering it. I have made probably over a dozen calls spoken on phone and in person with 2 upper level employees. While they have been sympathetic, and helpful to a point, they can only do so much. Perhaps paying carriers more, would be an answer, or just a sign of the times. Very little pride in a job well done...sad.

Dear Dispute Resolution Department,This letter concerns the customer complaint filed by [redacted] regarding the Herald & ReviewMs [redacted] complains her subscription was shortened due Premium days after she had paid for a full year.We have reviewed her account information and recognize she is a long time subscriber of the Herald & ReviewAbove all, we value our subscribers' loyalty and satisfaction with our productWe have applied the necessary credit to extend her subscription to its original expiration dateAdditionally, her account has been adjusted to remove premium days going forwardPremium days are special papers that contain additional valuable content and generate an extra charge, thus annual subscription are shortened by these papersThese changes to her subscription maker her whole and we believe Ms [redacted] will be satisfied with this resolution.The Herald & Review has made a sincere effort to ensure all subscribers are aware of pricing and ratesWe currently notify readers daily in our papers and in our terms of service online that rates are subject to changeIn addition we have added a similar notice to our renewal invoices.We are sorry for any inconvenience to Ms [redacted] and thank her for being a loyal reader of the Herald & ReviewPlease be assured that we value our relationship with each and every subscriberWe trust this will resolve the matterIf you have any further questions or need any further information, please feel free to contact me.Sincerely, [redacted] Vice President of Human Resources & Legal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12269655, and find that this resolution is satisfactory to meI need to make sure though that they have the correct accountMy mother's name is Barb Thull, account # 111-I am glad they are honoring the weeks that we paid for but I still don't agree with the premium paper conceptIf there are additional coupons or advertisements in these papers them I would think the paper is getting paid by the advertisers to put them in the paperI have looked over the last three bills I received and none of them make any mention of the premium papers or that the subscription will be shortened because of thatI do still ask that they give me some sort of confirmation that her account is good until the November due dateIf further information is needed from me, I will be glad to provide that

Initial Business Response /* (1000, 5, 2015/12/01) */
We do list the $surcharge for the Thanksgiving Day paper on the invoices, however there are additional days throughout the year that subscribers are charged a premiumThose dates and charges are listed daily in the newspaperWe will be able
to adjust the account for this last payment to reflect an week renewal
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I inquired about this a year ago and told them that I did not want a premium paperI was told this year when I called that this was an error on my account and that they would extend my subscription but they are still cutting my short by two weeks
Final Business Response /* (4000, 23, 2016/01/12) */
We were waiting for response to earlier comments offering to extend the account through Feb 1, and found the account was terminated per *** on Dec We did not know how to proceed and received a notice that due to lack of response from the customer the case was closedOur understanding now is that Mrs*** would like to resume delivery and complete the subscription which we calculate would now end Feb 29,Please confirm that this is accepted and we will resume delivery
Final Consumer Response /* (4200, 25, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaint was terminated because I accepted the offer to extend delivery of the paperThere was no other option that to except the offer or not acceptThis offer will satisfy my complaint if they hold true to their wordI am a little worried about choosing accept and then they quit delivery

Initial Business Response /* (1000, 7, 2015/06/18) */
This route is currently open and there have been substitute carriers delivering the routesWe apologize for the delivery delays and are attempting to resolve the issue.::
Initial Consumer Rebuttal /* (3000, 9, 2015/06/20) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
We have paid for a service, which is not being provided in a reasonable time frameIf this is not possible please return our money or hire people that are dependable and trustworthy for this job

Response to July-17 complaint of Linda Rebbe Revdex.com Complaint 12269655 Ms. Emery's subscription was shortened due to certain days that have premium content, which are charged at a higher price. This content may include numerous coupons which provide heightened value to the consumer or special editorial...

or advertorial content including Thanksgiving, Better Holiday sections, puzzle books and other content. The higher price of these papers accelerates the termination of subscriptions.      We strive to provide very visible notice of this varied rate by advising the consumer in the paper and our website and renewal notices that premium days will occur throughout the year and will reduce the length of their subscription. We are sorry for any inconvenience to Ms. Rebbe and her mother. We understand her concerns and are happy to extend her mother’s [redacted]l) subscription for the full 26 weeks.

Initial Business Response /* (1000, 5, 2015/12/16) */
Thank you for your note. Our subscriptions renew automatically unless you contact us to stop the newspaper, otherwise all of our subscriptions would lapse and readers might miss the newspapers.This message is printed on our renewal notices so...

I'm sorry if you did not see it. The special introductory offers renew to higher rates since those are usually one time offers. Thank you.

Dear Dispute Resolution Department,This letter concerns the customer complaint filed by [redacted] regarding the Herald & Review. Ms. [redacted] complains her subscription was shortened due Premium days after she had paid for a full year.We have reviewed her account information and...

recognize she is a long time subscriber of the Herald & Review. Above all, we value our subscribers' loyalty and satisfaction with our product. We have applied the necessary credit to extend her subscription to its original expiration date. Additionally, her account has been adjusted to remove premium days going forward. Premium days are special papers that contain additional valuable content and generate an extra charge, thus annual subscription are shortened by these papers. These changes to her subscription maker her whole and we believe Ms. [redacted] will be satisfied with this resolution.The Herald & Review has made a sincere effort to ensure all subscribers are aware of pricing and rates. We currently notify readers daily in our papers and in our terms of service online that rates are subject to change. In addition we have added a similar notice to our renewal invoices.We are sorry for any inconvenience to Ms. [redacted] and thank her for being a loyal reader of the Herald & Review. Please be assured that we value our relationship with each and every subscriber. We trust this will resolve the matter. If you have any further questions or need any further information, please feel free to contact me.Sincerely,[redacted]Vice President of Human Resources & Legal

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