Herald Star

On or about March 15th, [redacted] credit card was rejectedShe was a part of our easy pay program for direct paymentAt that point we typically contact the customer that there is a problemI have no direct proof that happened but is policyHer delivery would have continued "in grace" for days before the system would have stopped deliveryNo subsequent charges were taken from the account after the easy pay feature failedIt appears that the account failure would have been due to not having a balance to cover the auto deduction of $or the card expiration has lapsedWe are unable to see that in the system only that it failedWe do not have visual contact with credit card only tokens in the systemIt would not have gone through after that point until it was manually updatedThe April and May payments would also not have gone throughThis is backed up by [redacted] *tating that no subsequent payment has been taken out.Our system allows the subscription to remain active days past the expiration date which ended May 9,She called our office and restarted delivery for 5-10-a one day lapseOur system does allow thisThe problem is going to be that the system will shut down in another days without some correction on the accountIt could be as simple as she has recieved a new credit card and the expiration date no longer matches or it could be that there was not enough in the account to allow a one month debitI can not tell which of these are the case without talking to [redacted] She has in fact received days past her expiration date, or another words there are days unpaid by herShe bears this out by saying that no charges have been put on her account in March, April or May to this pointShe did recieve delivery until May when on the 50th day of unpaid delivery the account stoppedAt this point I am willing to wave the days of grace that we delivered, I will eat that charge bur we need to get an updated credit card info to continue on the easy pay plan.It will stop on June (days) without further updated infoI am willing to eat the days but I do need updated credit card info if the expiration changed or I will need the credit card info again to manually resubmit.I will await your reply

My response stands, they owe nothing and I am not going to give them free papersDo not know where to go from hereWithout advance payment I do not wish to deliver this paperDo not feel this is "crooked" I just do not wish to go back and forth on this, they are out absolutely nothing as they have paid nothing, we have delivered papers to this customer multiple times and saw no paymentWe are moving on

*** *** has subscribed at this address in May and October and the current time in February We started the subscription on 2-11-and she claims no paper arrived until 3-8-I cant dispute that is we were unable to verify her delivery prior to that timeWhat I do know is
*** *** has never paid at any time for any of the subscriptionsAt this point she is not entitled to a free monthThe one month free comes with a month payment, since no payment she is not entitled to anything she has not already receivedI will delete any days owed from her account as not collectable and will remove her from future offersShe will not owe us anything and we do not owe her anythingI feel it is fair for both parties at this point to move on

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Everytime they contacted us with a offer for the newspaper we would never take it  because of the 2 prior times that we had the newspaper they never delivered it like they were supposed to, it would be in the yard without a bag or middle of driveway without a  bag on it and it would be ruined from the weather. When we got the paper this time I spoke to the district manager and he told me that he was having trouble with the carrier and even the lady I spoke to before the district manager told me that they were having numerous complaints with the carrier not doing her job. I told the manager I would pay for the paper but I wasn't going to pay for it right then since I only received the paper for 5 days. He told me I had to pay for it since it started the February 11 But in reality it didn't start till March 5, so why should I pay for something right now if I only had it a few days. They gave me attitude and so did the carrier when she left a voice-mail message on my phone. They need those quit operating a crooked business and treat there customers with respect and hire better people to do the job. I want the paper delivered as promised when they called and offered it to me.  ,
[redacted]

On or about March 15th, 2016 [redacted] credit card was rejected. She was a part of our easy pay program for direct payment. At that point we typically contact the customer that there is a problem. I have no direct proof that happened but is policy. Her delivery would have continued "in grace"...

for 49 days before the system would have stopped delivery. No subsequent charges were taken from the account after the easy pay feature failed. It appears that the account failure would have been due to not having a balance to cover the auto deduction of $16.50 or the card expiration has lapsed. We are unable to see that in the system only that it failed. We do not have visual contact with credit card only tokens in the system. It would not have gone through after that point until it was manually updated. The April and May payments would also not have gone through. This is backed up by [redacted]tating that no subsequent payment has been taken out.Our system allows the subscription to remain active 49 days past the expiration date which ended May 9,2016. She called our office and restarted delivery for 5-10-16 a one day lapse. Our system does allow this. The problem is going to be that the system will shut down in another 28 days without some correction on the account. It could be as simple as she has recieved a new credit card and the expiration date no longer matches or it could be that there was not enough in the account to allow a one month debit. I can not tell which of these are the case without talking to [redacted] She has in fact received 49 days past her expiration date, or another words there are 49 days unpaid by her. She bears this out by saying that no charges have been put on her account in March, April or May to this point. She did recieve delivery until May 9 when on the 50th day of unpaid delivery the account stopped. At this point I am willing to wave the 49 days of grace that we delivered, I will eat that charge bur we need to get an updated credit card info to continue on the easy pay plan.It will stop on June 7  (28 days) without further updated info. I am willing to eat the 49 days but I do need updated credit card info if the expiration changed or I will need the credit card info again to manually resubmit.I will await your reply.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

It is in fact a different card number because the expiration changes and that is part of the way the credit card is posted. We have removed the two months from [redacted] account and only charged her the current amount. In effect she did not pay for the two months that the card was in limbo. What else would she like done to her account? We want to keep this relationship open and to that end have removed the charges but she did still receive the newspaper during that time.