Herb Chambers Chevrolet and Collision Center

It is my understanding that the battery issue has been resolved and that [redacted] has turned [redacted] on at no charge so that the radio is operational until they have a final technical resolution for the radio system I would like to reiterate that we as a dealership are on your side and that we are only following the policies and proceedures per the manufacturer Thank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I brought my [redacted] to the dealership on Monday November 23rd and my [redacted] was not working, [redacted] is needed to complete the reset that they need to perform on my vehicle to possibly resolve this issueSo I went back in on Friday the 27th and they did try to do the reset of the system but I was informed that this takes up to three days to reset itself (the person who worked on my car was unaware of this as well) I do not necessarily reject your response however I cannot accept it at this time because the system has not done what it is suppose to do as of yet and my radio is still not working as it shouldI needed to reply to this within days so hopefully it will work in the next day or two and this will be resolvedThe serviceman [redacted] was super friendly and nice and apologized to me for going through this Regards, [redacted]

Dear Ms***,
We are very sorry you are experiencing this condition with your ***. The factory (***) has advised us to perform an *** update on your vehicle on Monday. They state this will resolve the situation, however, if it does not we will be an advocate for you to
receive a replacement vehicle from ***. In other words, we are truly on your side, but, must follow the procedures and policies of the manufacturer in these situations
Sincerely,
*** ***

Dear Ms. [redacted],
We just reviewed the [redacted] again today as we did when you called us last week and it shows only two accidents one of which happened 8-24-14 while it was in your possession (you purchased it from us in April 2014 and the one that just happened.  We perform a mechanical...

inspection of the vehicle (brakes, tires, shocks, etc.) and would have no idea of any collision repairs unless we were to take vehicles apart to check things that are not visible on the outside.  We do inspect the undercarriage to ensure that there isn't any structural frame damage.  With all of that said we are open to assisting you with any poor workmanship done by another body shop because we value you as a client.  Perhaps, you could ask the shop you have it at now how much would it cost to make the necessary repairs to make it right.  Please then forward me photos of what your shop is saying needs to be repaired and how much it is going to cost.  You may email me directly at [redacted] and after I receive it I will contact you with what we are willing to participate and if we agree with your body shop.  It is our intention to assist you and resolve this matter.
Sincerely,
[redacted]

It is my understanding that the battery issue has been resolved and that ** has turned [redacted] on at no charge so that the radio is operational until they have a final technical resolution for the radio system.  I would like to reiterate that we as a dealership are on your side and that we are only following the policies and proceedures per the manufacturer.  Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I brought my [redacted] to the dealership on Monday November 23rd and my [redacted] was not working, [redacted] is needed to complete the reset that they need to perform on my vehicle to possibly resolve this issue. So I went back in on Friday the 27th and they did try to do the reset of the system but I was informed that this takes up to three days to reset itself (the person who worked on my car was unaware of this as well).  I do not necessarily reject your response however I cannot accept it at this time because the system has not done what it is suppose to do as of yet and my radio is still not working as it should. I needed to reply to this within 10 days so hopefully it will work in the next day or two and this will be resolved. . The serviceman [redacted] was super friendly and nice and apologized to me for going  through this. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. No the battery issue has not been resolved... The reset that was suppose to be performed by [redacted] was possibly the solution but as they stated to me in the message they left me there is not a reset that they are able to perform.  Yes the problem has not occured in almost two weeks but that is not because there was something done to my vehicle to fix the problem.  I appreciate the [redacted] being turned on but that is all that was done to my vehicle by the dealership and  as I have stated before if there is not a permenant solution I am not going to accept it.  It's a brand new car that should not have this problem.  I understand that when the problem happens I can press [redacted] so they can unlock the radio so it does not drain my battery but I should not have to worry about my radio freezing and staying on espically if its overnight and to late to press [redacted] because my battery is already dead. The radio also is not showing the information on the screen which its suppose to. I was told by the dealership that this may be the fix to the problem by having [redacted] reset the whole system and then was told by [redacted] that I have to talk to customer service because they don't have a reset to do... 
Regards,
[redacted]