Herb Chambers Honda of Boston

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] P.S Sorry for the confusion on DEALERS, it was definitely HERB CHAMBERS HONDA thank you

we have settled this dispute and have processed refund for warranty

Good afternoon Revdex.com: Please see attached complaint. Response as follows: “Could you please forward me a copy of the itemized repair for $to review?It is customary for clients to give us the opportunity to diagnose and/or repair a vehicle concern and it would not be procedure
for us to reimburse for 3rd party repairs without at least an in-house diagnosisThat being said, please allow me to review the itemized repair, and I will reach out.” Additionally-Please update our contact info from *** *** (no longer works here) to my contact info below - Best Regards,*** ***General ManagerHerb Chambers Honda in Boston*** *** ***
*** ** ***
***

Tell us why here...This is not a complaint on *** *** ***. It is actually a complaint on Herb Chambers Honda. The issue has been resolved. They paid her the $and reimbursed her for the parking ticket. Please have this taken off of our dealership. The
client was confused because the dealerships are next door
Thanks,
*** ***
General Manager

Did you not receive the Honda Care warranty info? I am not sure what else it is you are looing for?

We are responding to a complaint issued by *** *** against our business, Herb Chambers Honda BostonMr*** visited our dealership on 10/29/15, requesting maintenance on his vehicle, a Honda AccordMr*** met with a service advisor and the decision was made to proceed with a 30,mile
maintenance serviceMr*** was given an estimate of $424.00, which he agreed to and signedThe service was performed as agreed and the supporting documents are attached. Thank you, *** ***Service DirectorHerb Chambers Honda*** *** ***Boston, MA 02134*** *** ***
***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted] P.S.  Sorry for the confusion on DEALERS, it was definitely HERB CHAMBERS HONDA.  thank you.

Herb Chambers’ one line response to my complaint iscompletely unacceptable.  I took deliveryof my scratched vehicle April 4, 2015. Upon driving the vehicle for the firsttime, I felt the steering wheel shaking violently and...

the brakes squealing. I immediatelycontacted the dealership. I then had to drive the vehicle back into Bostonwhich was a major inconvenience. This was only to be told that they would notfix the brakes. I wasted hours bringing my vehicle back and forth for nothing. A much bigger problem started in May 2015, LESS THAN TWOMONTHS AFTER TAKING DELIVERY of my vehicle. The rear end started making noise.Not having driven this vehicle very much, I was not sure what the issue wasuntil it started getting louder. I then brought the car to my mechanic whospent a good deal of time diagnosing the problem before determining that thecar needed a rear end differential. This was a major expense and needs to be rectifiedby Herb Chambers. Your cavalier attitude of stating you would not fix a vehiclefive months after it was sold is not only completely inaccurate but also extremelycondescending. I demand that Herb Chambers reimburse me the $3,000 that I havehad to spend on repairing my vehicle to make it safe to drive. This is money thatI have had to spend on a vehicle that, as Herb states in his own advertisement,was allegedly “rigorously inspected” for safety and mechanical issues. From yourown advertisement, you say that customers can buy a vehicle from your dealershipwith trust in the vehicle and trust in the dealer. I am calling on yourdealership to do the right thing and own up to the fact that you did not sellme a sound vehicle! Please contact me at [redacted] to discuss a settlement!Regards,
[redacted]

we have settled this dispute and have processed refund for warranty.

We can not cover repairs on a vehicle 5 months after it was purchased.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by...

choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]