Herb Chambers Honda of Seekonk

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not want to deal with them at all, I firmly believe They were not completely truthful when they offered this service They should inform customers better about this, instead of offering a wonderful service and when the time cameis just completely unreliable Regards, [redacted]

I'd like to thank you for taking the time to give me this feedbackI understand that you had a less-than-positive experience when servicing your vehicle with us, and I'd like to apologize to you for thatWe do have an environmental fee on every repair order and the charges are within state guidelines, they apply to all repair orders and it's our policy to not waive itAs a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfiedClearly we did not deliver on that goal with your visitI’ll share this with our managers as wellThank you again for bringing it to my attentionIf I can be of any assistance please email me [email protected] or call me at [redacted] Again, I apologize [redacted] – General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We have left messages from our Service Manager and have not heard backWe have asked to inspect all of the brake pads replaced not just the one that was emailed to usAt this time we are still waiting for the inspection of the replaced pads

Complaint Description:October **, at 3:00pm I traveled from Manhattan to Annapolis, MarylandApparently, they have a Door-to-Door service for $which I chosen to make my trip easierI was picked up on time, but when we reached to Maryland the driver announced "last stop"The driver was courteous and apologetic charging me $instead and called another driver So, when I switched to the second bus it became a nightmareThe second driver by the name of Flaco was rude, overbearing and incompetentAs soon as he drove he ask to pay the remainder fee of $10.00, I didn't say anything, gave him the money and asked for a receipt but was ignoredHe grabbed the bill, drove into a gas station, didn't pump gas instead went into the store bought several scratch lottery games, stood there playing while ignoring the customers (we saw clearly what he was doing)When he finished, came back demanding for more moneyHe started yelling and harassing me, that if I don't pay $he will drop me off in the middle of now-whereI was stunned by his reaction and responded that I paid the full amount of $for a Door-to-Door serviceIgnoring me, he said things that didn't make any sense, other customers started to defend meI was angry, confused and scaredMy cellphone ran out of charge, I started to cry because I couldn't call my daughter in Maryland to let her know what was happening therefore I was left with no choice but to give him the $When he grabbed the money he quickly stepped off the bus, walked back to the store, bought more scratch games, this time stayed for a longer timeWhen he returned, he allowed me to charge my cell for five minutesUnfortunately, I was the last customer to be dropped off on my daughter's front step at 9:00pmThis trip takes about hrs, it took hrs to arrive to my destinationI was abused and overcharged; a Door-to-Door service is $which I paid but I ended up spending $for a trip that I could had pay a lot less somewhere else with satisfying customer service.Desired Resolution Description:I would like a REFUND of $For the amount they charged me, I deserved to had been the first passenger to be dropped at my daughter's step instead this driver deliberately had me be the last passenger dropped off after six hoursI don't know what he had against me, maybe, because, I am a senior citizen and found an opportunity to intimidate me to satisfy his gambling habits; ethically he really did wrong...I deserve an apology as well as a refund of $

Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Herb Chambers Honda of Seekonk has offered to remedy the situation by offering to clean the spill in the car despite ***'s contract that states that the client is to attempt first removal of stain. After cleaning the stain we will access and build an estimate to submit to
*** for a claimIf the stain comes out than we assume there is no further complaintThe *** interior and exterior treatment is a process to protect the vehicle and cannot be reversed, we charge for that and *** provides the warranty which is not cancellable once submitted and the vehicle has been preppedWe would be happy to work on the stainAlso, I left a message for the customer May 16th and have not heard back*** *** - General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I do not want to deal with them at all, I firmly believe They were not completely truthful when they offered this service.  They should inform customers better about this, instead of offering a wonderful service and when the time cameis just completely unreliable.
Regards,
[redacted]

Complaint
Description:October **, 2015 at
3:00pm I traveled from Manhattan to Annapolis, Maryland. Apparently,
they have a Door-to-Door service for $95.00 which I chosen to make my
trip easier. I was picked up on time, but when we reached to Maryland
the driver announced "last stop". The driver...

was courteous
and apologetic charging me $85.00 instead and called another driver.
So, when I switched to the second bus it became a nightmare. The
second driver by the name of Flaco was rude, overbearing and
incompetent. As soon as he drove he ask to pay the remainder fee of
$10.00, I didn't say anything, gave him the money and asked for a
receipt but was ignored. He grabbed the bill, drove into a gas
station, didn't pump gas instead went into the store bought several
scratch lottery games, stood there playing while ignoring the
customers (we saw clearly what he was doing). When he finished, came
back demanding for more money. He started yelling and harassing me,
that if I don't pay $40.00 he will drop me off in the middle of
now-where. I was stunned by his reaction and responded that I paid
the full amount of $95.00 for a Door-to-Door service. Ignoring me, he
said things that didn't make any sense, other customers started to
defend me. I was angry, confused and scared. My cellphone ran out of
charge, I started to cry because I couldn't call my daughter in
Maryland to let her know what was happening therefore I was left with
no choice but to give him the $40.00. When he grabbed the money he
quickly stepped off the bus, walked back to the store, bought more
scratch games, this time stayed for a longer time. When he returned,
he allowed me to charge my cell for five minutes. Unfortunately, I
was the last customer to be dropped off on my daughter's front step
at 9:00pm. This trip takes about 4 hrs, it took 6 hrs to arrive to my
destination. I was abused and overcharged; a Door-to-Door service is
$95.00 which I paid but I ended up spending $135.00 for a trip that I
could had pay a lot less somewhere else with satisfying customer
service.Desired
Resolution Description:I would like a
REFUND of $40.00. For the amount they charged me, I deserved to had
been the first passenger to be dropped at my daughter's step instead
this driver deliberately had me be the last passenger dropped off
after six hours. I don't know what he had against me, maybe,
because, I am a senior citizen and found an opportunity to intimidate
me to satisfy his gambling habits; ethically he really did wrong...I
deserve an apology as well as a refund of $40.00.

Called client numerous times to have paperwork signed for the cancellation. Had not heard back. Reached client today and forms are being sent for signatures. Should have closure soon.

I'd like to thank you for taking the time to give me this feedback. I understand that you had a less-than-positive experience when servicing your vehicle with us, and I'd like to apologize to you for that. We do have an environmental fee on every repair order and the charges are within state...

guidelines, they apply to all repair orders and it's our policy to not waive it. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly we did not deliver on that goal with your visit. I’ll share this with our managers as well. Thank you again for bringing it to my attention. If I can be of any assistance please email me [email protected] or call me at [redacted]. Again, I apologize. [redacted] – General Manager

We have left messages from our Service Manager and have not heard back. We have asked to inspect all of the brake pads replaced not just the one that was emailed to us. At this time we are still waiting for the inspection of the replaced pads.