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Herb Chambers Honda of Westborough

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Herb Chambers Honda of Westborough Reviews (1)

Reimbursement of $500 deposit and Requesting dealership Audits for their Certified used vehicle practicesHi,As my wife and I recently searching for a reliable used car, we have come to a conclusion to buy a Honda CR-V as the best option for our family needs. In addition, we also wanted to mitigate the risks associated with the used car buying process by choosing to buy a "CERTIFIED" used car as the 150-point safety check process for all the certified used cars was highly spoken of by the Herb Chambers [redacted] reps and [redacted]. After finalizing our decision regarding the make, model, year and color, at the Herb Chambers Honda of Westborough location with the sale agent [redacted], we were told that a vehicle of our like is available in Herb Chambers Honda of Burlington location and they could bring it over for a final test drive if we would commit to a fully reimbursable fee of $500, which we have agreed to on August 17th, 2013. When we arrived at the Westborough dealership, the 2011 Honda CR-V was ready for a test drive with clearly marked "CERTIFIED" stickers at multiple windows similar to almost every used vehicle in the lot. The test drive went terribly wrong as the vehicle had a huge mechanical noise as witnessed by three of my family members and acknowledged by the [redacted] rep, a mechanic from the shop and a [redacted] Among several alternative explanations regarding what could be the root-cause of the noise coming from the vehicle, we were not given any reasonable and/or convincing explanation why such a vehicle was falsely labelled as "CERTIFIED", which completely devastated our trust to the certified used vehicle process. If requested, I would be happy to elaborate on the details of the discussions on this matter.As we have walked away from this dealership we were told that the $500 deposit will be refunded in full within 48 hours. Out of good will, I have requested several updates, as documented via email communications, and been very patient, however, none of the promises were put into action over the past 30 days. As I have mentioned to the sale rep previously, I will further extend my complaint to Herb Chambers Corporate as well as to HONDA's Corporate US Customer Services and US to ensure that the certified used vehicle process is properly audited at Herb Chambers Dealerships so that the customers are served as advertised.Regards,[redacted]Desired SettlementFull reimbursement of $500 and requesting dealership audits by the Honda Headquarters since un-checked vehicles were presented and labelled as "Certified" Used Vehicles and offered for sale.Business Response The deposit has been refunded

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Description: Auto Dealers-New Cars

Address: 350 Turnpike Road, Route 9, Westborough, Massachusetts, United States, 01581-2874


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