Herb Chambers Hyundai of Auburn

Met the criteria to receive a $Visa gift card for test driving any HyundaiHC Hyundai failed to submit the provided form to receive the gift card On April 5, I completed an online promotion through Hyundai to, "test drive a Hyundai and receive a $Visa prepaid gift card"I was contacted on April 6th to schedule my test drive by [redacted] from Herb Chambers Hyundai(HCH) in Auburn, which I scheduled for April 7thI printed the online form and completed the information as requestedOn April 7th I arrived at HCH in Auburn with my completed online form and met with [redacted] who directed me to a salesman named SamI gave Sam my completed form at which point he thanked me and said that I should receive the gift card within a few weeksI test drove a Sonata with ***Subsequent to that test drive I came back a week later with my wife for another test drive but ultimately decided to purchase a Jeep, ironically from Herb Chambers in MillburyOn May 6th I sent [redacted] an em

This was the typical slimy/sleazy car dealer experience you hear everyone complaining about! I would HIGHLY recommend avoiding this place - they aren't worth your time or stress
I worked with Zeke via email/phone prior to coming inWe set up a time for my husband and I to come in meet with him and test drive the cars we were looking at Zeke told me he would be there and have both cars pulled out and ready for the test drive when we arrived The lies start there
When we arrived - the sales person told us Zeke wasn't there, that he must've taken a vacation day or something He then told us to come in and talk before he could pull out any cars for usAlready my blood pressure was rising! As we were walking in I saw Zeke off to the side talking to another worker (his picture is in his email communications!) At this point I almost walked out After sitting at the sales persons desk for over minutes talking basics he finally started getting a vehicle ready for us
When we came back in is when all the slimy dealing started to happen He would go back and forth with his team and come back out with numbersThey agreed to give us as an example $7,for our traincluding that money to pay-off the $3k we still owedWow this was great - we were very happy about that When he went through the details of the payments everything sounded great until he got to the final cost - as an example the total to buy is $25k after taking out the $3k to pay off your trade, but this does not include taxes, fees and registration and these fees include the addition of the $3k we have to pay off on your loanARE you KIDDING ME So really they were trying to pull a fast one on us and were only paying $4k for our trade because they were sneaking the $3k back into closing costs
While we were waiting for him to go back and forth with his manager the sales woman next to us told her customers there were no more Tucsons left After our sales guy returned he told us they had a couple left but they were in burnt orangeLYING again
After almost hours we walked out completely deflated and will NEVER do business with this sleazy company After leaving I received multiple e-mails from different sales people from there and none of them had any information that I had given the other one

Met the criteria to receive a $Visa gift card for test driving any HyundaiHC Hyundai failed to submit the provided form to receive the gift card
On April 5, I completed an online promotion through Hyundai to, "test drive a Hyundai and receive a $Visa prepaid gift card"I was contacted on April 6th to schedule my test drive by *** *** from Herb Chambers Hyundai(HCH) in Auburn, which I scheduled for April 7thI printed the online form and completed the information as requestedOn April 7th I arrived at HCH in Auburn with my completed online form and met with *** who directed me to a salesman named SamI gave Sam my completed form at which point he thanked me and said that I should receive the gift card within a few weeksI test drove a Sonata with ***Subsequent to that test drive I came back a week later with my wife for another test drive but ultimately decided to purchase a Jeep, ironically from Herb Chambers in MillburyOn May 6th I sent *** an em

Bought used car from this dealershipI was told during the test drive that it had both FOB Keys, when I picked the car up, they had only ONE FOB
I bought my car *** A neat used like new *** *** from this dealershipI was told during the test drive, the car had both FOB keys (very expensive ones and unique to the car)I did all the financing paperwork and I was told to come the following day in the afternoon to pickup the car, that it'd be readyI did so but I had to wait more than hours in the dealership to pickup the carIt was not readyNo inspection done, no plates, etcIt got very late in the evening, my car remained parked in a lot next door, after the inspection was completedI had to tell the sales person that I saw the car was ready,and I questioned why I was still waiting for itRight at the moment of picking it up: I was handed only ONE FOB KEY, I was told the other KEY was missing.....I feel my waiting and them telling me this about the m

Herb Chambers Hyundai sold me a used car that was not roadworthyThey have had the car for the last days, and have lied to me about it's repair
On *** I purchased a MazdaA problem with the wheels/tires became apparent immediately (within miles of the dealership), to whit- vibration through the steering wheelThe automatic function of the headlights and of the wipers didn't workThere were two large bubbles in the right front tireThe right rear wheels was bentAfter driving the car for miles, the check engine light came on
I returned the car to Herb Chambers on *** for repair
On Friday *** the service manager, *** *** had told me on the phone that the check engine light, and the headlight/wiper issues had been addressed, and that he had personally taken the car for an "extended test drive, on surface streets and the highway..." and that the wheel/tire issues were resolved
I returned to pick up the car on *** The check engine light, wi

we purchased a faulty used vehicle-they refused to fix it (even in day warantee period, they refused to address it
email to the used car supervisior
Hi Adam,
Per our conversation last evening,
I am sending you details regarding purchased vehicle; purchase date 3/31/
VIN# ***
Chevy Malibu
tan
1) it came with days or 2,miles warantee (and extended for major things included in the car loan)
***I AM REQUESTING YOU EMAIL THE EXTENDED WARRANTEE DETAILS**
2) upon leaving the lot- we noticed the breaks were not "right" grinding and shaking to a complete stop
3)We notified Arthur of this issue, and also the check tire pressure light was on constantHe asked us to take car in to be evaluated
4)we scheduled an appointment and "arthur" refused to fix the sensor for the tire pressure!! (was still under
days warrantee!)
5)when car was in your service area for this "evaluation" we asked that the brakes be "re-evaluated"(THOROUGHLY)we left car t

brought my car in for warranty repairs, service was refused claiming the part was not defective Then told they will not do the work and go elsewhere
I brought my Hyundai Veloster vin #*** with XXXXX miles to herb Chambers Hyundai of Auburn located at Southbridge St Auburn, maFor service, invoice #XXXXXHY was made with *** *** on ***
The issue I am having is that Hyundai service is claiming that the wheel bearing on my car is not faulty
The wheel bearing is making a terrible noise and this is the second time I have asked them to replace itHowever they claim that it is the tires making the noise, not the bearingMy tires, not being on the car for over a year, have no visible imperfections
After speaking with another dealership they told me the car is under warranty and should not be a problem so I decided to take my car there instead
When picking up my car from herb Chambers Hyundai of Auburn on *** I wanted in writing that they

Hood repair was done on my Sedona (by Herb Chambers Hyndai)Parts of the hood are still missing, and hood often cannot be opened
I purchased a Kia Sedona from Herb Chambers Hundai (in *** at the time), VIN # ***, on February 27, I paid for a trailer hitch which needed to be installedI returned on Saturday, March 5th to get my inspection, and at that point, they set up an appointment for *** to install the hitchI dropped off the minivan at *** in Worcester on Sunday, March 6, and picked it up Monday evening, March Tuesday, March 8, while driving to work on 495, my hood flew open and cracked the windshieldI had it towed back to Herb ChambersThey took months to repair my hoodSeveral months later, on Wednesday, March 22, 2017, my hood would not releaseI took it to a local *** dealership, and they said that they hood had pieces missing, including the bumpers which allow for a tight latchI immediately called the service department at Herb

I took my vehicle in for service and was given it back with damage
I brought my *** *** coupe Track to the originating dealer for service regarding an issue with a manufacture assembly defect where the front fender meets the frame of the vehicle and to have the dashboard replaced due to the leather warping and lifting off the dash panelI dropped my vehicle off at the dealer on*** and was given a loaner vehicleWhile driving the loaner vehicle, I was struck by another motorist and damage was doneInsurance took care of the situation, however after that occurred, the dealer began to brush me off and did not provide another loaner vehicleI was not found at fault, but I was being treated as if I wasI was without transportation for over weeksOn *** *** I was notified that my vehicle was repaired and to come take a ride with a service tech to make sure the work was completed to my satisfactionWhen I arrived we drove the vehicle and found it was

I am trying to cancel my Extended warranty since January and they haven't been able to process the request
In y bought a Hyundai Elantra at their Westborough location.We purchased the extended 100K warranty for the sum of 1800$In they closed that branch and referred all customers to the Auburn locationThey told us all information was in the system and that they would take care of us there
In December I bought a new car in another dealer and gave my Elantra as Downpayment
In January I contacted them to cancel the extended warranty on my elantra and they told me they couldn't help me out because I bought the car at a different branchThe finance manager at Auburn dealer filled the paperwork and told me to go to the Old location (Westborough location, it was converted into a Nissan dealer.) that the finance manager there would be able to help mePierre the finance manager there received the paperwork and told us that the check would be mailed to us but th

these people are con artist that lie and cheat people. my sales person is in prison. and I have not recieved my refund in over a year.failed to refund me on 2 extended service plans I purchased with my 2013 Santa Fe. I sold my santa fe in March of 2014 after owning this vehicle for 1 year I purchased a wheel extended warranty as well as a key replacement warranty. I was to recieve the balance of the warranty refunded to me.I have been to herb chamber 4 times in the last year always new people and all rude I filled out cancellation forms twice have waited several times for the correct person to look into things and call me back they return phone calls. I asked for my salesman and was told he is in prison and doesnt work for them any more. my last time in the auburn store I got into a confrontation with the sales manager after a hour in the store and no one being able to help me.I have purchased 2 cars from them and this is how I'm treated and robbed. I would never buy anything from these people again.Desired SettlementI fully expect to be refunded for my unused portion of my warranty and waiting a year is POOR BUISNESSBusiness Response Contact Name and Title: [redacted]Contact Phone: (XXX)XXX-XXXX[redacted], My name is [redacted], I am the [redacted] of Herb Chambers Hyundai of Auburn. I am new to the store as of January 23rd of this year. I am sorry you have had such a bad experience with getting your refund and would like to resolve the issue for you. Feel free to contact me by e-mail at [redacted]@herbchambers.com or by phone at (XXX)XXX-XXXX at your earliest convenience and I will take care of the situation for you.[redacted]

My 2007 Hyundai [redacted] had a recall on the valve cover gaskets and alternator. The service was never taken care of correctly. Still having issues.I originally brought in a 2007 Hyundai [redacted] back in November 2014 for a recall. The recall in a nutshell: Hyundai is recalling 61,122 2007-'12 Hyundai [redacted] SUVs because of a possible oil leak from the front cylinder valve cover.The recall is expected to begin by the end of September.Hyundai dealers will inspect, repair or replace the alternator and the front valve cover gasket. My vehicle was showing signs of electrical issues (power windows not operating correctly, turn signals not "ticking" when on, lights randomly flickering). All Hyundai did at that time was replace the left valve cover because they stated it was leaking the oil as the recall stated. They also said the alternator was fine and did not need repair/replacement, although they confirmed the alternator was soaked with the oil that was leaking from the valve cover they replaced. 2000 miles driven later, the issues are still there. I called the service dept in early June 2015 and spoke with the service manager [redacted]. I explained the issues I was still having and she replied they would look at it, just to look at it, not fix it, for $125 diagnostic test. I then took the vehicle to my personal ASE certified technician who would look at for no charge. He confirmed that the alternator was not giving out proper output and that it was indeed soaked in oil. He then contacted [redacted] Hyundai service dept. (because he was aware of the recall that was supposed to fix this problem) and also spoke with the service manager [redacted]. He gave her his professional feedback and she agreed to now look at it for no charge. I brought it in on Monday June 22, 2015 and I spoke with [redacted] who is an adviser in the service dept. I reiterated everything to her. I then got a call back later that night from the service manager [redacted] telling me that their findings were that the left valve cover was still leaking oil onto the alternator and that they would replace that one, and as a "favor" to me they would also replace the right one as well. She also told me that because during their test, the alternator was charging fine, although still soaked in residual and fresh oil, that Hyundai would not repair or replace my alternator. I told her to just fix the valve covers and I would contact Hyundai directly to see what could be done about the alternator (this will be filed under a different complaint against Hyundai Motors of America). Finally on Friday June 26, 2015 I get a call from [redacted] telling me my car was ready. I informed her I could not pick it up until Monday June 29, 2015. When I go to pick it up on Monday I asked her if it's not the alternator malfunctioning (which I know it is), what is causing the flickering of lights etc., and she tells me I never made her aware of those problems and they were never diagnosed. Why would I just bring a vehicle in for repair and not tell you the problems I was having? Now they want to do me another "favor" and charge me only $69.50 to look at the problems they should have already looked at. This just got me so irate, I simply asked for my keys and left. This is how crooks do business. How do you tell me that my alternator is fine although it is completely covered in the oil that your company was aware of leaking, therefore issuing a recall, yet not doing the job that the recall states.Desired SettlementRepair or replace the alternator as the recall states you should have.Business Response Contact Name and Title: [redacted]Contact Phone: (XXX)XXX-XXXXContact Email: [redacted]@herbchambers.comMr. [redacted] was in for service on November 14,2014 for a recall notice regarding inspection of valve cover gaskets and repairing/replacing the same if necessary. Upon inspection we noticed seepage from the left valve cover gasket and replaced same. Mr [redacted] returned in June after an independent mechanic noticed oil seepage near the valve covers. We replaced the left side gasket again and the right side gasket as well, all at no charge to the customer. Mr. [redacted]'s independent mechanic also claimed there was no output from the alternator. There is a recall/campaign regarding the inspection of and repairing/replacing alternators that were affected by oil seeping from valve cover gaskets. However, we have to test the alternator for voltage and on both occasions the alternator tested over 14 volts which is an indicator that it is in working order. We submitted a request to Hyundai, on behalf of Mr. [redacted], but were denied due to the fact that the alternator is working fine. we also tested his battery which tested over 12 volts, an indication that the charging system is working fine.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As Mr. [redacted] indicated, there was a recall/campaign regarding the inspection of and repairing/replacing alternators that were affected by oil seeping from valve cover gaskets. Well my alternator was affected by the oil seepage, and neither a repair nor a replacement was made. The technicians at this facility simply turned the vehicle on, got the voltage reading they wanted, and called it a day by saying the alternator was fine. If they really wanted to test it properly, they would have left the vehicle on and saw that the voltage drops dramatically, an indication that the charging system is NOT working fine. I would also like to point out Mr. [redacted]'s sincere effort to make it seem as if his company did me a favor by replacing both gaskets at no charge. Thank you Mr. [redacted], that is what a recall is for, fixing something at no cost because it was a known issue. Please do not act like you did me any favors. Also, I did get approval from Hyundai Motor America to replace my alternator at no charge after filing a complaint against them directly. It is a shame a customer has to go through all this trouble just to get what should have been taken care of initially. Let it also be known that since I got the approval for the alternator replacement at any Hyundai dealership I choose, I will definitely not choose Herb Chambers because of their lack of professionalism and expertise in that service department.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)There is nothing more to accept or resolve. I just want to let everyone know who is reading this or reviewing this company. Do not do business with Herb Chambers or Hyundai, in the end you will be sorry, not the company.Final Business Response Mr. [redacted], It was not my intent to give you the impression that the gaskets were replaced as a favor. They were replaced due to a Hyundai Motor America campaign. I am glad you were able to get Hyundai Motor America to replace your alternator, the customer sometimes has better results than the dealer in cases like yours. I am sorry you feel the need to go elsewhere and have the work done, we followed all of the same steps that any Hyundai dealer would have had to take to remedy the situation. Good luck in the future with your Hyundai product.Regards,[redacted]

Poor service repair that led to further damage leaving me with a car with ceased engine. Broke down because of being blown off had car towed. My paperwork that provides dates are in my cars glove compartment that is at dealership. Around second week in [redacted] 2014. I brought my car originally for a recall I received in mail. When there I asked them to look at my car as it recently (within a week prior to bringing to them)had been sounding like ideling loader, car was not getting to speed it should when going through gears, felt some shake in front passenger [redacted] and sound like something trying to work also in front passenger [redacted] engine. I was told needed new timing belt (which was shown to me), front end allignement and tire balancing. upon picking up vehicle I was walked to car by service manager and he asked me if my car always sounded like this as ideling high. I told him it recently started sounding that way. He told me if didn't feel right to give him a call. I did this and brought it to him([redacted]). He didn't know and asked if I could come back the next day when his [redacted] mechanic would be there. I returned again. this lead mechanic came out never opened hood to my car, went for a drive with me as the passanger. he stated he couldn't feel what I was feeling or hearing. I asked for him to drive and he declined. He stated he would need to look at closer. Went to speak with service manager tony. [redacted] was on the phone and held phone away and said he would contact me around the [redacted] to bring car back in and he would lend me a car. I never received a call to come in. During all my communications with [redacted] he new I was going through difficulty times with nana dying, husband hospitalized and then my stepson whom lives with me hospitalized. Nana died on [redacted] husband in hospital for 2weeks until [redacted] and son became ill [redacted] whom now has feeding tube and paralyzed tongue. All through this time I responded immediatley and drove there looking for further help. Was towed back to them on [redacted] I was called several days after stating my crank sensor and plate needed to be replaced as it wasn't communicating to engine and would be causing the same issues I originally went to them for. I agreed change part. Then once parts came in they told me wasn't crank shaft but engine couldn't be saved because crank shaft bent coming out of engine. He texted me saying he was checking to see if hyundai would cover repairs. I still have not heard back from him. I then received a call from someone named [redacted] in service several days after asking why my car was there. Explained all as I did above. She stated [redacted] has been out sick. She was telling me they were not at fault and I needed to pay for parts they put in. Beyond already being wronged they still were trying to screw me with a bill on additional parts that I had already been told weren't needed given engine ruined. I asked for a number to legal department or legal contact to file complaint. She said they have no lawyers. She then gave me number to [redacted] (which has nothing to do with private dealership issues). However, after discussing issues they documented my concerns and opened a case for me which then was forwarded to a regional department. I spoke with a [redacted] and then [redacted] at regional. My case # is XXXXXXX. I have no car which I loved and cared for very well, I have incured [redacted] in car rental, I paid to have car fixed in which I had to borrow money from my mother. Thinking I'm being pro-active in keeping my car running properly. It is funny the fact that if know recall I never would have had them work on car. I have a friend who is mechanic whom was going to look at my car and just by listening and driving stated he was going to check timing belt, water pump etc. I have talked with several mechanics and have done research and is highly suspect that they were careless in diagnosing my car properly and because of age of car would have automatically adivised that crank sensor should have been replaced also that to change timing belt they would most definitely have been in the area of new damagDesired SettlementMy car may be a 2004 but also only had 56,000 miles on it. There is so much that gets lost in translation when communicating the proble. I want my car back with working engine and 1 year warranty on the engine. If not I would like [redacted] to replace my vehicle. I currently have been forced to look for a used car to drive as no money for new one (They tryed to only accomodate me by telling my husband and then myself they would work at getting me into new vehicle). Currently borrowing money again to purchase a 1999 used car so that jobs are not lost and credit card not racking up rental charges. I need my plates off my car ASAP and don't know how to go about this when my car is dead at dealership. I have informed them of case# with [redacted] I need a speedy resolution. Mind you I am also on [redacted] for mental health issues and they are totally being exhasberated by this.Business Response On [redacted] Mrs. [redacted] brought her 2004 Sante Fe into our service department for a recall to be performed as well as to address concerns relating to engine noise and steering. We diagnosed the need to replace the damper pulley, timing belt, and balance belt. We also balanced all four tires and performed an alignment. As Mrs. [redacted] mentions in her complaint the vehicle has low mileage, however it is over 10 years old and we have never seen the vehicle for maintenance prior to this visit. Vehicles of this age can and do have part do to age regardless of mileage. The vehicle left or shop on [redacted] in good working order. On [redacted] the vehicle was towed in with egine failure. We tried to repair the issue first by replacing the camshaft sensor and plate in order to minimize the expense to the customer, unfortunately this did not resolve the issue. The engine had internal damage beyond repair and needed a new engine. We took pictures of the area involved and there was no damage in the area of the engine that we worked on whhile performing the timing belt replacement in [redacted] Unfortunately the engine is out of warranty coverage with [redacted] due to the age of the vehicle.

My 2007 Hyundai [redacted] had a recall on the valve cover gaskets and alternator. The service was never taken care of correctly. Still having issues.I originally brought in a 2007 Hyundai [redacted] back in November 2014 for a recall. The recall in a nutshell: Hyundai is recalling 61,122 2007-'12 Hyundai [redacted] SUVs because of a possible oil leak from the front cylinder valve cover.The recall is expected to begin by the end of September.Hyundai dealers will inspect, repair or replace the alternator and the front valve cover gasket. My vehicle was showing signs of electrical issues (power windows not operating correctly, turn signals not "ticking" when on, lights randomly flickering). All Hyundai did at that time was replace the left valve cover because they stated it was leaking the oil as the recall stated. They also said the alternator was fine and did not need repair/replacement, although they confirmed the alternator was soaked with the oil that was leaking from the valve cover they replaced. 2000 miles driven later, the issues are still there. I called the service dept in early June 2015 and spoke with the service manager [redacted]. I explained the issues I was still having and she replied they would look at it, just to look at it, not fix it, for $125 diagnostic test. I then took the vehicle to my personal ASE certified technician who would look at for no charge. He confirmed that the alternator was not giving out proper output and that it was indeed soaked in oil. He then contacted [redacted] Hyundai service dept. (because he was aware of the recall that was supposed to fix this problem) and also spoke with the service manager [redacted]. He gave her his professional feedback and she agreed to now look at it for no charge. I brought it in on Monday June 22, 2015 and I spoke with [redacted] who is an adviser in the service dept. I reiterated everything to her. I then got a call back later that night from the service manager [redacted] telling me that their findings were that the left valve cover was still leaking oil onto the alternator and that they would replace that one, and as a "favor" to me they would also replace the right one as well. She also told me that because during their test, the alternator was charging fine, although still soaked in residual and fresh oil, that Hyundai would not repair or replace my alternator. I told her to just fix the valve covers and I would contact Hyundai directly to see what could be done about the alternator (this will be filed under a different complaint against Hyundai Motors of America). Finally on Friday June 26, 2015 I get a call from [redacted] telling me my car was ready. I informed her I could not pick it up until Monday June 29, 2015. When I go to pick it up on Monday I asked her if it's not the alternator malfunctioning (which I know it is), what is causing the flickering of lights etc., and she tells me I never made her aware of those problems and they were never diagnosed. Why would I just bring a vehicle in for repair and not tell you the problems I was having? Now they want to do me another "favor" and charge me only $69.50 to look at the problems they should have already looked at. This just got me so irate, I simply asked for my keys and left. This is how crooks do business. How do you tell me that my alternator is fine although it is completely covered in the oil that your company was aware of leaking, therefore issuing a recall, yet not doing the job that the recall states.Desired SettlementRepair or replace the alternator as the recall states you should have.Business Response Contact Name and Title: [redacted]Contact Phone: (XXX)XXX-XXXXContact Email: [redacted]@herbchambers.comMr. [redacted] was in for service on November 14,2014 for a recall notice regarding inspection of valve cover gaskets and repairing/replacing the same if necessary. Upon inspection we noticed seepage from the left valve cover gasket and replaced same. Mr [redacted] returned in June after an independent mechanic noticed oil seepage near the valve covers. We replaced the left side gasket again and the right side gasket as well, all at no charge to the customer. Mr. [redacted]'s independent mechanic also claimed there was no output from the alternator. There is a recall/campaign regarding the inspection of and repairing/replacing alternators that were affected by oil seeping from valve cover gaskets. However, we have to test the alternator for voltage and on both occasions the alternator tested over 14 volts which is an indicator that it is in working order. We submitted a request to Hyundai, on behalf of Mr. [redacted], but were denied due to the fact that the alternator is working fine. we also tested his battery which tested over 12 volts, an indication that the charging system is working fine.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As Mr. [redacted] indicated, there was a recall/campaign regarding the inspection of and repairing/replacing alternators that were affected by oil seeping from valve cover gaskets. Well my alternator was affected by the oil seepage, and neither a repair nor a replacement was made. The technicians at this facility simply turned the vehicle on, got the voltage reading they wanted, and called it a day by saying the alternator was fine. If they really wanted to test it properly, they would have left the vehicle on and saw that the voltage drops dramatically, an indication that the charging system is NOT working fine. I would also like to point out Mr. [redacted]'s sincere effort to make it seem as if his company did me a favor by replacing both gaskets at no charge. Thank you Mr. [redacted], that is what a recall is for, fixing something at no cost because it was a known issue. Please do not act like you did me any favors. Also, I did get approval from Hyundai Motor America to replace my alternator at no charge after filing a complaint against them directly. It is a shame a customer has to go through all this trouble just to get what should have been taken care of initially. Let it also be known that since I got the approval for the alternator replacement at any Hyundai dealership I choose, I will definitely not choose Herb Chambers because of their lack of professionalism and expertise in that service department.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)There is nothing more to accept or resolve. I just want to let everyone know who is reading this or reviewing this company. Do not do business with Herb Chambers or Hyundai, in the end you will be sorry, not the company.Final Business Response Mr. [redacted], It was not my intent to give you the impression that the gaskets were replaced as a favor. They were replaced due to a Hyundai Motor America campaign. I am glad you were able to get Hyundai Motor America to replace your alternator, the customer sometimes has better results than the dealer in cases like yours. I am sorry you feel the need to go elsewhere and have the work done, we followed all of the same steps that any Hyundai dealer would have had to take to remedy the situation. Good luck in the future with your Hyundai product.Regards,[redacted]

I purchased a car from Hyundai. The vehicle was held from me for 23 days and delivered to me damaged and in poor condition.I purchased a 2012 Hyundai Veloster from this location on 8/3/13. I was told to add the car to my insurance and that I would be able to pick it up on Monday 8/5/13. When I contacted the dealership 8/5/13 I was told that the title had been misplaced and it would be 7-10 days before I could have my car. The dealership held my car from date of purchase 8/3/13 until 8/24/13 when the salesman, [redacted] and the [redacted], demanded I come pick up the vehicle. The same day I received a letter from my insurance company stating the physical coverage had been dropped from the vehicle because the dealership failed to have pre-insurance inspection pictures done. I brought the letter to the dealership and I was told by the [redacted] that I should take my car anyways with no physical coverage. I refused. After much disagreement we collectively decided that the dealership would take care of the pictures and insurance on Monday, and I would pick up the car at a later date. I left for vacation 8/25/13. On 8/26/13 the car was left at my house against my wishes. When I came home on 9/1/13 the car was parked at my house with air bubbles in all four tires, extensive damage to the rims, and scratches that were not on the vehicle during my test drive 8/3/13. I brought the problem to the attention of the dealership. The [redacted] told me that the car would be safe to drive with air bubbles in the tires for about 20,000 more miles, and that if I would like them replaced I could pay for them. I argued this and the dealership replaced two of the tires, but did not repair the rims or the scratches. On 9/14/13 I was driving the vehicle. The car made a strange sound and cut out. The transmission failed on my vehicle. I had the car towed to Hyundai, and it has been there for the past 2 weeks. I picked the vehicle up tonight, and upon driving it I again am dismayed. The vehicle is shaky, the timing is off (i.e. the RPMs are at 5000 before the vehicle will move). To say that I am disappointed in the service I have received at Hyundai would be a gross understatement.Desired SettlementIdeally I would like a different vehicle. I feel as though I am going to continue to have issues with this vehicle that I just purchased. I think the best solution would be to exchange the vehicle for one in proper working order.Business Response We are currently working with this customer to resolve all issues. She is scheduled to visit the dealership on Monday November 4th to address the final problem. As always, our goal is her COMPLETE satisfaction. I will update as soon as the customer feels we've reached that conclusion.

these people are con artist that lie and cheat people. my sales person is in prison. and I have not recieved my refund in over a year.failed to refund me on 2 extended service plans I purchased with my 2013 Santa Fe. I sold my santa fe in March of 2014 after owning this vehicle for 1 year I purchased a wheel extended warranty as well as a key replacement warranty. I was to recieve the balance of the warranty refunded to me.I have been to herb chamber 4 times in the last year always new people and all rude I filled out cancellation forms twice have waited several times for the correct person to look into things and call me back they return phone calls. I asked for my salesman and was told he is in prison and doesnt work for them any more. my last time in the auburn store I got into a confrontation with the sales manager after a hour in the store and no one being able to help me.I have purchased 2 cars from them and this is how I'm treated and robbed. I would never buy anything from these people again.Desired SettlementI fully expect to be refunded for my unused portion of my warranty and waiting a year is POOR BUISNESSBusiness Response Contact Name and Title: [redacted]Contact Phone: (XXX)XXX-XXXX[redacted], My name is [redacted], I am the [redacted] of Herb Chambers Hyundai of Auburn. I am new to the store as of January 23rd of this year. I am sorry you have had such a bad experience with getting your refund and would like to resolve the issue for you. Feel free to contact me by e-mail at [redacted]@herbchambers.com or by phone at (XXX)XXX-XXXX at your earliest convenience and I will take care of the situation for you.[redacted]

I purchased a car from Hyundai. The vehicle was held from me for 23 days and delivered to me damaged and in poor condition.I purchased a 2012 Hyundai Veloster from this location on 8/3/13. I was told to add the car to my insurance and that I would be able to pick it up on Monday 8/5/13. When I contacted the dealership 8/5/13 I was told that the title had been misplaced and it would be 7-10 days before I could have my car. The dealership held my car from date of purchase 8/3/13 until 8/24/13 when the salesman, [redacted] and the [redacted], demanded I come pick up the vehicle. The same day I received a letter from my insurance company stating the physical coverage had been dropped from the vehicle because the dealership failed to have pre-insurance inspection pictures done. I brought the letter to the dealership and I was told by the [redacted] that I should take my car anyways with no physical coverage. I refused. After much disagreement we collectively decided that the dealership would take care of the pictures and insurance on Monday, and I would pick up the car at a later date. I left for vacation 8/25/13. On 8/26/13 the car was left at my house against my wishes. When I came home on 9/1/13 the car was parked at my house with air bubbles in all four tires, extensive damage to the rims, and scratches that were not on the vehicle during my test drive 8/3/13. I brought the problem to the attention of the dealership. The [redacted] told me that the car would be safe to drive with air bubbles in the tires for about 20,000 more miles, and that if I would like them replaced I could pay for them. I argued this and the dealership replaced two of the tires, but did not repair the rims or the scratches. On 9/14/13 I was driving the vehicle. The car made a strange sound and cut out. The transmission failed on my vehicle. I had the car towed to Hyundai, and it has been there for the past 2 weeks. I picked the vehicle up tonight, and upon driving it I again am dismayed. The vehicle is shaky, the timing is off (i.e. the RPMs are at 5000 before the vehicle will move). To say that I am disappointed in the service I have received at Hyundai would be a gross understatement.Desired SettlementIdeally I would like a different vehicle. I feel as though I am going to continue to have issues with this vehicle that I just purchased. I think the best solution would be to exchange the vehicle for one in proper working order.Business Response We are currently working with this customer to resolve all issues. She is scheduled to visit the dealership on Monday November 4th to address the final problem. As always, our goal is her COMPLETE satisfaction. I will update as soon as the customer feels we've reached that conclusion.

Verbal trade in offer not honoredAn initial offer for a trade in was 6800.00, I rejected this offer & the sales person came back & offered 9000.00 both verbally & written & circled on scrap paper. When we finished negotiating, I was sent to finance where they continued to try & sell me additional products & services. When it came time to sign the papers, I was entering my fourth hour of being there. There were many papers to be signed & I admit that I did not read them closely, assuming I had already negotiated. I left there with the car. A few days later it occurred to me to look @ the papers. It was then that I discovered that instead of the 9000.00 that I had been quoted, they had given me 7800.00 for my car. When I confronted them they said that I was told that the quote I got included rebates & incentives. This was not the case. I was told about 1000.00 rebate that I did get but it was never in connection to the trade in quote. I asked if that was the case, what about the other 200.00? They offered me 200.00 worth of oil changes, which I declined as I have no intention of ever dealing with them again. The [redacted] did not even look @ me when I was there to question them, he spoke directly to the sales person as if I wasn't even there, someone to be brushed aside. I am not sure when the numbers got changed. The sales person seemed as surprised as I was @ the change, he freely admitted that he told me 9000.00 with out qualifications & that he had written it down & circled it.Desired SettlementI would like them to honor the quote they gave & pay me 1200.00.Business Response [redacted] was told the value of her trade in clearly on the buyer order and the contract that she signed. She did say that she wanted 9000 for her trade but due to the fact that the entire car was scratched it was only worth 7800. The[redacted] clearly and throughly went over all figures with [redacted]

Verbal trade in offer not honoredAn initial offer for a trade in was 6800.00, I rejected this offer & the sales person came back & offered 9000.00 both verbally & written & circled on scrap paper. When we finished negotiating, I was sent to finance where they continued to try & sell me additional products & services. When it came time to sign the papers, I was entering my fourth hour of being there. There were many papers to be signed & I admit that I did not read them closely, assuming I had already negotiated. I left there with the car. A few days later it occurred to me to look @ the papers. It was then that I discovered that instead of the 9000.00 that I had been quoted, they had given me 7800.00 for my car. When I confronted them they said that I was told that the quote I got included rebates & incentives. This was not the case. I was told about 1000.00 rebate that I did get but it was never in connection to the trade in quote. I asked if that was the case, what about the other 200.00? They offered me 200.00 worth of oil changes, which I declined as I have no intention of ever dealing with them again. The [redacted] did not even look @ me when I was there to question them, he spoke directly to the sales person as if I wasn't even there, someone to be brushed aside. I am not sure when the numbers got changed. The sales person seemed as surprised as I was @ the change, he freely admitted that he told me 9000.00 with out qualifications & that he had written it down & circled it.Desired SettlementI would like them to honor the quote they gave & pay me 1200.00.Business Response [redacted] was told the value of her trade in clearly on the buyer order and the contract that she signed. She did say that she wanted 9000 for her trade but due to the fact that the entire car was scratched it was only worth 7800. The[redacted] clearly and throughly went over all figures with [redacted]

Poor service repair that led to further damage leaving me with a car with ceased engine. Broke down because of being blown off had car towed. My paperwork that provides dates are in my cars glove compartment that is at dealership. Around second week in [redacted] 2014. I brought my car originally for a recall I received in mail. When there I asked them to look at my car as it recently (within a week prior to bringing to them)had been sounding like ideling loader, car was not getting to speed it should when going through gears, felt some shake in front passenger [redacted] and sound like something trying to work also in front passenger [redacted] engine. I was told needed new timing belt (which was shown to me), front end allignement and tire balancing. upon picking up vehicle I was walked to car by service manager and he asked me if my car always sounded like this as ideling high. I told him it recently started sounding that way. He told me if didn't feel right to give him a call. I did this and brought it to him([redacted]). He didn't know and asked if I could come back the next day when his [redacted] mechanic would be there. I returned again. this lead mechanic came out never opened hood to my car, went for a drive with me as the passanger. he stated he couldn't feel what I was feeling or hearing. I asked for him to drive and he declined. He stated he would need to look at closer. Went to speak with service manager tony. [redacted] was on the phone and held phone away and said he would contact me around the [redacted] to bring car back in and he would lend me a car. I never received a call to come in. During all my communications with [redacted] he new I was going through difficulty times with nana dying, husband hospitalized and then my stepson whom lives with me hospitalized. Nana died on [redacted] husband in hospital for 2weeks until [redacted] and son became ill [redacted] whom now has feeding tube and paralyzed tongue. All through this time I responded immediatley and drove there looking for further help. Was towed back to them on [redacted] I was called several days after stating my crank sensor and plate needed to be replaced as it wasn't communicating to engine and would be causing the same issues I originally went to them for. I agreed change part. Then once parts came in they told me wasn't crank shaft but engine couldn't be saved because crank shaft bent coming out of engine. He texted me saying he was checking to see if hyundai would cover repairs. I still have not heard back from him. I then received a call from someone named [redacted] in service several days after asking why my car was there. Explained all as I did above. She stated [redacted] has been out sick. She was telling me they were not at fault and I needed to pay for parts they put in. Beyond already being wronged they still were trying to screw me with a bill on additional parts that I had already been told weren't needed given engine ruined. I asked for a number to legal department or legal contact to file complaint. She said they have no lawyers. She then gave me number to [redacted] (which has nothing to do with private dealership issues). However, after discussing issues they documented my concerns and opened a case for me which then was forwarded to a regional department. I spoke with a [redacted] and then [redacted] at regional. My case # is XXXXXXX. I have no car which I loved and cared for very well, I have incured [redacted] in car rental, I paid to have car fixed in which I had to borrow money from my mother. Thinking I'm being pro-active in keeping my car running properly. It is funny the fact that if know recall I never would have had them work on car. I have a friend who is mechanic whom was going to look at my car and just by listening and driving stated he was going to check timing belt, water pump etc. I have talked with several mechanics and have done research and is highly suspect that they were careless in diagnosing my car properly and because of age of car would have automatically adivised that crank sensor should have been replaced also that to change timing belt they would most definitely have been in the area of new damagDesired SettlementMy car may be a 2004 but also only had 56,000 miles on it. There is so much that gets lost in translation when communicating the proble. I want my car back with working engine and 1 year warranty on the engine. If not I would like [redacted] to replace my vehicle. I currently have been forced to look for a used car to drive as no money for new one (They tryed to only accomodate me by telling my husband and then myself they would work at getting me into new vehicle). Currently borrowing money again to purchase a 1999 used car so that jobs are not lost and credit card not racking up rental charges. I need my plates off my car ASAP and don't know how to go about this when my car is dead at dealership. I have informed them of case# with [redacted] I need a speedy resolution. Mind you I am also on [redacted] for mental health issues and they are totally being exhasberated by this.Business Response On [redacted] Mrs. [redacted] brought her 2004 Sante Fe into our service department for a recall to be performed as well as to address concerns relating to engine noise and steering. We diagnosed the need to replace the damper pulley, timing belt, and balance belt. We also balanced all four tires and performed an alignment. As Mrs. [redacted] mentions in her complaint the vehicle has low mileage, however it is over 10 years old and we have never seen the vehicle for maintenance prior to this visit. Vehicles of this age can and do have part do to age regardless of mileage. The vehicle left or shop on [redacted] in good working order. On [redacted] the vehicle was towed in with egine failure. We tried to repair the issue first by replacing the camshaft sensor and plate in order to minimize the expense to the customer, unfortunately this did not resolve the issue. The engine had internal damage beyond repair and needed a new engine. We took pictures of the area involved and there was no damage in the area of the engine that we worked on whhile performing the timing belt replacement in [redacted] Unfortunately the engine is out of warranty coverage with [redacted] due to the age of the vehicle.