Herb Chambers Mercedes-Benz of Boston

Per Mercedes-Benz response to the Revdex.com, the company has acknowledged they agreed to make my "last payment"This payment is still outstanding, it has not been paid as of 9/2/ [redacted] -*** [redacted] has made the dealership aware that the last two payments due for August & September are still not paid when I traded the vehicle in AprilSince the manager has now confirmed in writing they are responsible for this last payment, this matter can be resolved by Mercedes honoring this responsibility and making that paymentAdditionally per Mercedes- Benz response, they are now stating that the "excise taxare Ms***"s responsibility" when I was informed from Mercedes-Benz sales associate, who sold me my vehicle, that the company would pay the excise taxPlease see attached copy of the email from that associate At the very least, the manager at Mercedes who responded to this complaint, should remedy the companies integrity by submitting the outstanding last payment that Mercedes agreed to pay during this business transaction Regards, [redacted] ***

I have not seen an instance where a random key can start two different carsI assume it is possible, but extraordinarily unlikelyIf the consumer can show us the vehicles with keys that start both interchangeably, I will work on a fair resolution

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have obtain the key from the little boy's parent who have been driving the vehicle Accordingly to the parents, one of his friend's father owned a similar model vehicle to mine and they been using that key to move my vehicle and other neighbor who also own a ***At this point, if YO boys can figure out this, car thefts will too and next time they will not return my vehicle cause it's no longer considered a joyride for teenagers As a valuable customer at Mercedes both Natick and Boston, I need a resolution to this issue I have proof that the vehicle was move and I wasn't the driver I went on vacation on 5/and returned to the US on 5/and I had both my keys with me Other than my mother noticing that the vehicle wasn't in the driveway I have toll charges during a time I'm out of the country Regards, [redacted]

The damage to the windshield was present when Mr** came for service

Mercedes-Benz of Boston agreed to pay Ms***"s last payment and the mileage penaltiesWe paid this in the form of a $check payable to *** *** *** ***At the time Ms*** leased this vehicle she was in arrears with one payment and had not reimbursed *** *** *** *** for the Excise Tax that they paid on her behalfSo, the remaining balance of one payment, excise tax, sales tax on the payment and the late fee are Ms***"s responsibilityThis adds up to just about $It was made very clear to her that we are never responsible for late payments or excise tax. I am personally sorry that Ms*** still feels the need to pursue thisIt is clear that we have fulfilled our obligations completely.We will not make any payments toward her former lease that she clearly owes

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[How about we make arrangement and I bring all three keys (the two I received with the vehicle and the one from the child), this way we can determine if the key actual belong to my vehicle or not ]
Regards,
*** ***

We had negotiated the purchase with Ms*** with the understanding that we would make payment on some itemsSpecifically, the overage in miles and her remaining paymentShe agreed to pay her past due payment, late fees and previously billed excise taxThis was made clearI am researching the
documents further and will reach out to Ms*** in the next few days.*** ***

Photo evidence shows damage happened after visit to dealership   Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy...

or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Per Mercedes-Benz response to the Revdex.com, the company has acknowledged they agreed to make my "last payment". This payment is still outstanding, it has not been paid as of 9/2/15. [redacted]-[redacted] [redacted] has made the dealership aware that the last two payments due for August & September are still not paid when I traded the vehicle in April. Since the manager has now confirmed in writing they are responsible for this last payment, this matter can be resolved by Mercedes honoring this responsibility and making that payment. Additionally per Mercedes- Benz response, they are now stating that the "excise tax... are Ms. [redacted]"s responsibility" when I was informed from Mercedes-Benz sales associate, who sold me my vehicle, that the company would pay the excise tax. Please see attached copy of the email from that associate.  At the very least, the manager at Mercedes who responded to this complaint, should remedy the companies integrity by submitting the outstanding last payment that Mercedes agreed to pay during this business transaction.  
Regards,
[redacted]

I have not seen an instance where a random key can start two different cars. I assume it is possible, but extraordinarily unlikely. If the consumer can show us the 2 vehicles with keys that start both interchangeably, I will work on a fair resolution.

The vehicle needed many repairs prior to the accident. We are repairing the vehicle and supplying the client with a brand new loaner car. We have no responsibility to make repairs that we did not cause.

That makes sense to me.

All keys made for a 2015 [redacted], like other models, can only be made at a Mercedes-Benz Dealership. We have the ability to see the history of each vehicle through the individual vehicle identification number. Ms. [redacted]'s 2015 [redacted] has only had the 2 original keys made. No others were ever ordered...

or programed. While I can not explain how her car was moved and returned, I can say with certainty that it was not done with a 3rd Mercedes-Benz key.Truly,[redacted]

We have offered to investigate the vehicle and the 2 keys that have been discussed. If the vehicle is brought here with all of the keys in questions, we will determine a fair way to resolve the problem. Without a technician looking into the matter we are at a standstill.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The problem not resolved about the mystery key. I haven't received any feedback on how they are going to resolve the problem.  Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I have obtain the key from the little boy's parent who have been driving the vehicle.  Accordingly to the parents, one of his friend's father owned a similar model vehicle to mine and they been using that key to move my vehicle and other neighbor who also own a [redacted]. At this point, if 16 YO boys can figure out this, car thefts will too and next time they will not return my vehicle cause it's no longer considered a joyride for teenagers.  As a valuable customer at Mercedes both Natick and Boston, I need a resolution to this issue.   I have proof that the vehicle was move and I wasn't the driver.  I went on vacation on 5/9 and returned to the US on 5/20 and I had both my keys with me.  Other than my mother noticing that the vehicle wasn't in the driveway I have toll charges during a time I'm out of the country. 
Regards,
[redacted]

The damage to the windshield was present when Mr. ** came for service.