Herb Chambers Of Natick

I received a phone call from a sales representative ( [redacted] ?? or ***) from [redacted] *** He stated he had sold a customer a vehicle that would not pass state inspection He stated that the State Inspection Division of Motor Vehicles had explained to him that there was an outstanding recall/campaign against the vehicle that was keeping the vehicle from passing the inspection process and it needed to be applied to the vehicle· [redacted] Vehicle Identification Number [redacted] I ran a Vehicle Master Inquiry from the [redacted] system (attached) which did NOT identify any recalls/campaigns again the identified vehicle identification number [redacted] I contacted [redacted] back and informed him of my findings that there were no outstanding campaigns/recalls against the vehicleI then received a call from a representative of the DMV Vehicle Inspection Division that provided additional information about the recall/campaign I performed further investigation with our shop foreman and came up with attached Campaign No [redacted] which needs to be performed to determine if the vehicles fuel tank leak diagnosis system had been inadvertently deactivated during a visit to a work shop This may cause the affected vehicles to fail to meet the statutory requirements for Inspection/Maintenance (emissions inspection) Dealer will re-code the Software Calibration Number (SCN) – Engine control Module to correct this situationI called back to [redacted] to inform him of my findings and asked who the customer in question was He did not have a name but told me he would have her contact us for the repair Approximately weeks went by with no word from [redacted] or their customer[redacted] came in on December 15th on repair order number [redacted] (Attached)I was not made aware of her coming or who she was Line Bof the repair order reads “CUST STATES SHE JUST BOUGHT THE CAR AND IT HAS A REJECTION STICKER WAS NOT TOLD WHAT ITS FOR PLEASE CHECK AND ADVISE IF POSSIBLE SHE WOULD LIKE TO GET CAR PASSED”.My Advisor ran the vehicle through the State Inspection process and it came back that it had been tested or more times and the consumer would need to go to the DMV to resolve the issue My Advisor being unaware of the situation and who Ms [redacted] was informed her of the results of the State Inspection process This software does not allow me to attach another file whicis the State Inspection Report from the State Inspection machine It is available upon request.I once again received a call from [redacted] yelling and berating me that their customer came into our dealership and we recommended repairs to a vehicle they just sold her and did not appreciate that we made these recommendations where it made it look as if they had sold a vehicle that was not properly prepared for sale This time they had the customer’s name [redacted] My Advisor contacted [redacted] and set an appointment for Thursday December 29th to perform the recall/campaign that I have been holding on my desk waiting to hear from [redacted] City Motors or their customer.The appointment has been canceled by Ms [redacted] and we have received this complaint.There was NO work performed on her vehicle that was not reviewed and approved by the customer [redacted] prior to repair.I have attached a copy of the repair order [redacted] and the ASR Pro Booklet with the recommendations made for her *** I have also attached a copy of the repair estimate with her signature approving us to work on her vehicle AND a copy of the signature copy of the invoice when she picked up the vehicle approving the repairs.I do not feel [redacted] of Natick has any liability or responsibility for the work recommended, approved and completed on M.s [redacted] s [redacted] Vehicle Identification Number [redacted] I contacted [redacted] this afternoon to see if I could get the name of the gentleman I had been communicating with in regards to the situation and when I identified myself he told me not to call back and hung up on me.Responding is Service Director - [redacted] for General Manager Mr [redacted]